Solving Samsung Kies Issues and Problems with Proper Installation Options

Posted on Apr 2 2013 - 5:21pm by Brian

Samsung’s Kies software has been sprouting enigmatic issues ever since its inception and we have yet to see a a unified solution from Samsung. One of the fundamental issues that our users have had with Kies is the across the board difficulty getting Kies to recognize and connect with our Samsung devices.

Often times interfacing problems between your computer and a device can be caused by driver incompatibilities. One of our diligent readers–after “4 months of unsuccessfully trying everything on half a dozen forums,” has finally found a possible solution for some users, and was kind enough to comment on our Kies thread. We’ll be reviewing his solution in this post for higher visibility.

[T]he trick seems to be to NOT allow the Windows driver(s) to be installed. I suspect that Kies comes with its own drivers and the Windows drivers interfere with it/them somehow…

“This time I unchecked both boxes – no drivers were installed and I don’t need “Air.” Also, after Kies installed, when I first plugged the phone in, Windows wanted to install drivers. I quickly cancelled that process too.”

If you’ve already installed Kies, uninstall it completely and then download and reinstall the latest version. During the installation process, you will be prompted to select additional installations items, of which all should be unchecked:

kies step 1

After we finished installing using this process, we had no problem connecting the Samsung Galaxy Tab 10.1 or Samsung Galaxy S III:

kies 2


Kies even notified us that the Galaxy S III was a bit behind in its update schedule:

kies 3

Running windows 7, we had no driver issues but if you are running an older OS such as Vista or XP, it will be very important that you prevent Miscrosoft from attempting to install its own drivers before Kies has a chance to interface with your device.

Let us know in the comments below if this fixes your Kies connectivity issues. Also, if you find your own solution, please let us know!

5 Comments so far. Feel free to join this conversation.

  1. Ramu Vutukuri October 18, 2013 at 9:01 am -

    I am using galaxy grand, there is no problem with kies, it is working fine with windows 7

  2. DAVID May 11, 2013 at 10:09 pm -

    I am having very serious problems with my new-(1-week old) SAMSUNG Y-GT-S5360B. I have downloaded and tried KIES and several other phone management systems…..all come up the same including direct connection to my computer. I can connect directly to the “SD-CARD” or “external memory” BUT the phone and INETRNAL MEMORY does not show anyplace. The BLUETOOTH connection does not work with any software and cannot be authenticated and the USB connection works to pick up the “EXTERNAL” sd-card ONLY……how do I get a direct connection or Bluetooth connection to work on my phone? somebody please help me.

  3. Suzy May 6, 2013 at 9:07 am -

    I cannot believe how difficult this is using Kies. And no other option than to root the whole phone. It’s a real letdown Samsung TMobile or whomever is responsible for this. Sure, I’m going to run right out and upgrade to another Samsung Galaxy. Technology/customer service= Dark Ages.

  4. Brian April 4, 2013 at 1:10 pm -

    Hi Sonya,

    What kind of device and what OS are you using?

  5. sonya conlin April 3, 2013 at 11:27 pm -

    Hi i tried it this way but still no joy.


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