App Review: Samsung Cares

Posted on Nov 12 2012 - 7:02pm by Brian

Samsung has always been aware that customer satisfaction largely depends on customer support. With their vast lineup of Android devices deployed, Samsung created their Smart Care Diagnostics application to help their users troubleshoot and solve any issues with their Samsung mobile devices.

If you didn’t already know, Samsung cares. They want to ensure that you have the best experience with your Android device (or any Samsung product for that matter), and with their latest app–Samsung Cares–you will have instant access to all the helpful tutorials and information that you will need to maximize your product¬†experience.

The Samsung Cares application acts as an information hub for Samsung device owners who are curious about their device’s warranty, FAQs, videos, and how-to guides.

In addition to their device related resources, Samsung has included a tracking tool that can keep you up to date with your Samsung service and repair tickets. If you still have further questions, you can navigate to the Contact Us section and navigate to the device you want support for. From there you can contact Samsung through Facebook, Twitter, chat and phone.

To get this handy app, visit Google Play.

5 Comments so far. Feel free to join this conversation.

  1. Bob November 10, 2014 at 4:38 pm -

    I am having the identical problem that Ashley describes and have spent hours trying to resolve it. Interestingly, I live next to a GSM tower and always have full signal. This issue is discussed at length and no solutions have been posted that work.

  2. Hugh Gallimore March 5, 2014 at 6:22 am -

    No computer recognizes my samsung andriod phone,
    SGH-1577.can’t download my music to it, I have tried everything possible, Please help.

  3. Brian April 12, 2013 at 5:44 pm -

    Hi Ashley, are other network functions (SMS, MMS, data, voicemail, etc.) functioning? Which versions of the Galaxy S III are they using?

  4. Ashley April 12, 2013 at 12:00 pm -

    I am having a problem, I’m a cell phone dealer and I’ve sold a few SIII’s but were having a lot of problems with them and I’m hoping its all user error because its such a customizable Technology advanced phone. But the problem is that the customers aren’t receiving their calls or cant dial out and they have service in the particular area. I have seen this with at least 6 customers and I’ve gone through and checked the settings and everything seems to be in order. Any help would be greatly appreciated so I can help these people out.
    Thank you for your time,

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