The Ultimate End All Guide to Samsung Kies: Alternatives to fix syncing/issues and connection problem solutions

Posted on Sep 15 2010 - 6:36pm by P.Schmitz

We know there have been a lot of people having trouble with connecting Kies and their Galaxy S device, so we’ve put together this handy guide to find alternatives to all the services the Kies software provides.  All US based Galaxy S users be aware that Kies DOES NOT CURRENTLY support your devices.  So If you have had problems in the past connecting your device, this is why.  Kies is currently only supporting NON-US versions of Galaxy S and Bada powered phones.  It is also only currently installable on Windows XP, Vista, and 7 platforms.  Getting all those details out of the way lets dive into different ways you can:
  • Sync your Music/Video/Pictures
  • Sync your Outlook/Google/Android Calendars with each other
  • Sync your iCal/Sunbird/Google/Android Calendars with each other
  • Keep track of and backup your Apps
  • Update your phone
  • Sync/Backup your contacts
  • Backup text messages
  • Sync/Backup Call History
  • Sync/Backup your notes
  • Sync RSS Feeds
  • Syncing any other type of file
Since Kies deals with both Android and Bada, we will first address the Android ways of doing the above actions, then at the end of the post include every known fix, work-around, guide, and how-to for getting Kies to work with your Bada powered phone.  Another point of interest is that YOU MUST sign up for a Google Account for anything below to work, since you can’t access the Android App Marketplace or sync anything on your phone without one.  You can sign up for a Google account on your phone when trying to access the Marketplace for the first time or when you turn the phone on for the first time, otherwise if you want to do it on your computer go here.

Samsung Galaxy S (i9000) Non-US Version and Samsung Bada OS Users

Unfortunately at this time there are just too many different platforms and specific issues that are coming up with our readers out there to address and solve each issue.  While we’ve scoured the intrawebs and listed as many solutions as we could possibly find, My recommendation would be to contact Samsung if none will work for your situation.  To do that go here, pick your country that you bought your device in, then click on contact us (found on the bottom of the page) and proceed to contact the Samsung Technical Support center in your individual countries for help in solving your individual issues.

**ATTENTION Samsung Galaxy S (i9000) Non-US Version users:  If you have gotten Kies to work or don’t want to bother contacting Customer Support, then read further on in this article for alternatives to Kies that will work with your device and in some cases, offer better features!!**

Different solutions for fixing Kies connection problems (also please let us know if you found an additional source with more solutions to this problem so we can update this post accordingly, thanks!):

Samsung Galaxy S US Version (aka Fascinate, Vibrant, Epic, and Captivate) Users Alternative Solutions [this also works with any phone running Android 2.1 and above!]

1. Syncing your Music, Videos, and Pictures
The best app that covers all three of these items is DoubleTwist.  It will sync your music, videos, and pictures with the DoubleTwist software on your computer (which is compatible with windows xp/vista/7 and mac osx).  All the instructions can be found at their website and both the computer and mobile software are free to download.  A QR Code is provided below for your convenience.  If you need to sync your iTunes music, video, and pictures then the best app we found for this job was The Missing Sync.  It costs $40USD, but will sync almost any type of information on your phone with your computer, so while it costs, it is an all-in-one solution.  Their website is here and their QR Code is also listed below.
The Missing Sync

2. Syncing your Android, Google, and Outlook Calendars
This one is fairly simple and only requires downloading one extra piece of software and checking a few boxes to enable.  The full guide can be found here, but we’ll write it out here for your convenience.  You need to have an Outlook Calendar, Google Account Calendar, and Calendar app on your phone enabled.  All of that is free to get and enable.  Next you want to go into settings on your phone, then accounts/sync, and make sure your Calendar is synced to your Google account. Next go here and download Google Calendar Sync, you’ll see a screenshot of the setup page below along with what boxes to click.  Make sure you click 2-way sync for the Sync Options as this will allow any changes you make on any 3 calendars to reflect on the other 2.  You can also set your sync interval to be as fast or as slow as you want.  If you are in a hurry, and need information synced right away, then just right click the Google Calendar in your taskbar and then select sync to update the changes.

3. Syncing your Android, Google, and iCal/(Mozilla Sunbird) calendars
As of right now Google offers a program called CalDAV.  This will sync your iCal calendar, iPhone, iPad, iPod Touch, and Mozilla Sunbird calendars with Google Calendar.  This requires iCal version 3.0+ and Mozilla Sunbird version 0.8+ to work.  First enable calendar syncing between your phone and Google Calendar by going into the settings on your phone, then accounts/sync, and make sure your Calendar is synced to your Google account.
Enabling the Sync in iCal


To set up CalDAV support for Google Calendar in Apple’s iCal, follow these steps:

  1. Open Apple iCal, go to Preferences and then the Accounts tab.
  2. Click on the + button to add an account.
  3. In the box that pops up, enter a description for the account and your Google Account username and password.
  4. Under Server Options, add the following URL: ‘YOUREMAIL@DOMAIN.COM’ with the email address that you use to log in to Calendar. Make sure to include the ‘’ portion (which is for Gmail users) in this section. DO NOT substitute your username for ‘user’ at the end of the URL.
  5. Leave the Use Kerberos v5 for authentication option unchecked.
  6. Click Add.
  7. Under the Delegation tab, select the calendars you’d like to add to iCal by checking the boxes next to them. You may need to hit refresh to get the latest list of calendars.
  • Add your email address to your Address Book card by selecting Add Email. You’ll be prompted to add your email address only if your address is not already in your Address Book
Enabling the Sync in Mozilla Sunbird


To set up CalDAV support for Google Calendar in Mozilla Sunbird, follow these steps:

  1. Open the Sunbird application and select File > New Calendar.
  2. Select On the Network and click Next.
  3. Select the CalDAV format option.
  4. In the Location field, enter [ [ your Google Calendar ID ] /events ] and click Next.Your Google Calendar ID for your primary calendar is just your email address, but for all other calendars the Calendar ID will be in the form of [ long string of characters] You can get the Calendar ID by clicking the down arrow next to your calendar at and selecting ‘Calendar Settings’.
    Be sure to use https in your URL, as an http address will not work.
  5. Enter a name and select a color for your calendar.
  6. In the pop-up screen, enter the following information:Username: This is the complete email address you use with Google Calendar (including the part after the @ sign). If you’re using Google Apps, be sure to enter your Google Apps email address.
    Password: This is the password you use to sign in to Google Calendar
  • Click OK
Here is a list of things that CalDAV WILL NOT be able to sync:
  • Email/SMS reminders don’t sync.  So only pop-up reminders you create will sync across the platforms.
  • Cannot create To-Dos in iCal that will sync in Google Calendar or vice versa
  • Unable to create new Calendars for Google in iCal.  Instead you’ll have to create a new calendar in Google and then follow the steps above to sync it.
  • The Google Apps Room Scheduler is currently not supported in iCal or Sunbird.
I believe those issues are minor enough that it will discourage anybody from paying for syncing software out there, but in case those are too much for you there is a piece of software called Spanning Sync.  It currently only works with iCal but it syncs your contacts and calendars.  It is $25 a year or $65 for a one time purchase price.  You can find that software here.

4. Keeping track of, backing up, and getting recommendations for Marketplace Apps
We have found AppBrain to be the best piece of software when trying to accomplish the above feat.  If you sync the this with your Google Account, you’ll also be able to access your database of apps from the web and make changes like installing or uninstalling apps.  When you next sync your device, these changes will go into effect!  For anybody who doesn’t want to browse the app selection on their screen or would like a bigger viewing screen to do it on, this is the app for you.  It will also help you keep track of what apps you have installed in case you break or lose your phone.  Not all apps support Apps-to-SD feature found in Froyo, so this is a great alternative to keep track of (in case you need to reinstall) and manage your apps in a more effective way.  You can find their website here and the QR Code below.

5. Updating your phone’s software
With Android this is easier than ever.  Your carrier will push OTA (Over The Air) notifications and installations of new software for your device.  Usually they will require that you plug in your device so as not to turn off randomly while installing or connecting to WiFi if the file is a large size.  Sometimes software upgrades are leaked early, but they aren’t always stable and sometimes very complicated to install.

6. Syncing and backing up your contacts
If you want support for syncing your contacts with a certain application, let me know in the comments so I can add it to this guide.  Otherwise when saving or adding new contacts make sure to save contacts to your gmail address NOT TO PHONE.  This will ensure that all your contacts can be accessed from any browser anywhere in the world through your Google GMail Account.  Another way to save your contacts to a file is to just go into your contacts app, press your Menu button and select the Import/Export option found in your menu options or under the more option in you menu.  This will either add contacts from a .vcf file on your SD card or save all your contacts to your SD card in the form of a .vcf file.  This type of file can be read by many different programs to make it easy to back them up from your phone.  Again just saving to your GMail account is the easiest, but if you don’t have a data plan then the Import/Export option after connecting through WiFi is your next best bet.  To make things even easier you can sign up for a free DropBox account here, then install DropBox on your computer and phone, and finally drop files into it that you want to sync, making the transfer of that file even easier!

7. Backing up your text messages
We personally use SMS Backup+, but if you know of a better service please let us know in the comments and we will update this post with those extra programs.  SMS Backup+ stores your SMS messages on your GMail account.  For this to work YOU MUST enable IMAP in your GMail account.  To do this go to settings, then Forwarding and POP/IMAP, and finally just make sure the Enable IMAP box is clicked and it says IMAP is enabled in green.  After that it’s as easy as downloading the app via the QR Code below, starting it up, connecting to your GMail account (do this first to make sure it works properly), going into advanced settings and making sure the top two boxes are checked so it doesn’t clutter your inbox or always show a bunch of unread messages, and then you’re done!  Each SMS will now be saved as an email with the label SMS, be marked as read, and sorted out of your inbox.
SMS Backup+

8. Syncing and backing up your call history
CallTrack is an awesome app and it integrates seamlessly into your Google Calendar (plus if you did the trick above you also get this information in your Outlook/iCal/Sunbird calendars as well!) by adding events of received, placed, and missed calls to your calendar which then syncs with your Google Calendar.  If you are constantly placing calls or have a lot of Calendar entries, you can always log the entries to a different or sub calendar on Google Calendar, or just pick which type of calls to record.  The QR Code can be found below.

9. Syncing and backing up your notes
This will depend entirely on what application you use for your notes.  We personally recommend Evernote for its online, computer, and mobile interfaces.  It also allows you to take picture, audio, and standard notes while providing Android users with an easy to use widget for their homescreen to take and access notes very quickly.  If you have a favorite note app please let us know in the comments section below and you can also backup these notes by saving the files to your DropBox, an app that syncs between many platforms and is explained in item number 11 below.

10. Syncing your RSS Feeds
To be able to sync your RSS feeds, most Android applications are going to require a Google Reader account.  This is free to setup in your Google Account, and I would highly recommend it because it allows you to check your News Feeds from any browser anywhere in the world, gives you statistics on your reading, sorts items by ones you’d most likely read first based on past reading history, makes recommendations to similar blogs, and finally provides a very easy to use and intuitive interface.  The best app I’ve found to tackle this job is NewsRob.  Since I read over 1000 articles a day, I’m skimming headlines for things that pop out and NewsRob syncs perfectly with Google Reader.  It sorts things into your folders that you’ve created or just lists the blog titles, lists the title of each entry so you can see what it’s about before reading the short blurb associated with it, allows you to star items to appear starred in your Google Reader, and will sync your unread and read items on the go with Google Reader making it so you don’t have to read the same headline twice on your phone and computer.  When first setting up NewsRob on your phone, make sure to sync a couple of times the first day to get all your information, and usually by the second day the program will be up to speed with all your newsfeeds, so don’t freak out if it doesn’t see all your feeds or articles on the first sync.  The QR Code can be found below.

11. Syncing any other type of file
The best service for this in our opinion is DropBox.  You get 2GB free, syncing across many different platforms, it works with any file type, and its software is super easy to use.  You can sign up for it here and the QR Code is located below.

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  38. imran October 22, 2012 at 2:11 am -

    Samsung Kies all ver

  39. Claudia Kane September 20, 2012 at 10:16 pm -

    I have a samsung galaxy s epic touch. Everything was syncing through keis with Outlook and then all of a sudden the outlook option is no longer there. The Samsung help desk has been no help….any ideas?

  40. daniel July 28, 2012 at 7:41 pm -

    hi Lindsey , well i have the solution to all your problems with Kies an the galaxy note, just take out the sd card of the note, and them conect to kies. I dont know why but the note have some issues with some sd cards.

  41. Lindsey July 13, 2012 at 4:11 pm -

    I have an AT&T Galaaxy Note (Gingerbread 2.3.6). I cannot get this device updated to the recently released ICS. I had Kies xKies_2.3.2.12054_20_1 installed and was able to connect to my device and backup etc. My computer is a Lenovo W510 x64, Windows 7 Enterprise, all updates etc. installed.

    When launching Kies, I get the message that an update ( is available. After installing the update, Kies will no longer launch. After considerable time on Live Chat with Samsung which was useless. I gave up.

    The next day, I researched further on th e internet and found a Samsung download link for the Kies_2.3.2.12064_9_7 full install file. Uninstalled the broken version and installed from the full version and voila, Kies now launches, connects to my Note and advises that the is a firmware update available. Thats the end of the good news.

    I accent the update and it goes through the process of downloading the update components, the the window disappears, the Kies window lights back up (and hangs), and that all she wrote. In the event log i have the following two entries:

    Error 07/13/2012 5:07:16 PM .NET Runtime 1026 None
    Application: SGH-I717.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.TypeInitializationException

    Error 07/13/2012 5:07:16 PM Application Error 1000 (100)
    Faulting application name: SGH-I717.exe, version:, time stamp: 0x4fb1529c
    Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e211319
    Exception code: 0xe0434352
    Fault offset: 0x0000b9bc
    Faulting process id: 0xd94
    Faulting application start time: 0x01cd614c3eb5d1db
    Faulting application path: C:\Program Files (x86)\Samsung\Kies\External\FirmwareUpdate\SGH-I717\SGH-I717.exe
    Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
    Report Id: 7c7b4bf1-cd3f-11e1-899c-5cff3501f4c7

    This is incredibly frustrating. Just what is up with this Kies program.

    Thanks for any help.


  42. willie d November 29, 2011 at 8:18 pm -

    i am using ginger v6 now and it is asking me to root my phone, how can i go back to andrid 2.3 so that i can root my phone.


  43. Corey July 30, 2011 at 5:26 am -

    I just spent all night trying to get the stupid Samsung Kies to work so I could manage content transfer from one Samsung Vibrant to another. Finally, I came across your article here! Thank you thank you! I thought I knew about most of the best apps out there, but this was the first I had heard of SMS Backup+!

    The app actually does EXACTLY what I posted as a request in a developer’s forum sometime ago…what a pleasant surprise to see someone made it! And even more exciting than that is that I don’t have to deal with Kies ever again! Joy!

    Thanks again for this post! I’m sure it’s very useful to many!

  44. Brian April 19, 2011 at 9:24 am -

    Try using a different computer to isolate the problem device. If it still doesn’t work, consider trying one of the aforementioned applications!

  45. Prasanta Bose April 18, 2011 at 9:46 pm -

    I have installed samsung kies, dotnet frame work for connecting samsung 3200 with pc for internet. but when I tries to connect it prompt “error 633: opening port…the modem (or other connecting device ) is already in use or is not configured properly.” if i try it by closing the kies then it prompt error of 733. please help!

  46. Auto Scaner March 23, 2011 at 8:33 pm -

    So the 2.2 update is currently only for international versions of the Galaxy S phone. Any phone bought in North or South America will have to wait until the carriers release the specific update for that phone. T-mobile has said it is coming before the end of the month, but they have made promises before and not followed through.

  47. Tianne February 19, 2011 at 11:41 pm -

    Really happy I have finally been able to connect to Kies and do my update. Thanks for CLEAR instructions.

  48. He Senguy January 24, 2011 at 12:20 am -

    Hi! My name Senghuyn, Cambodia! I bought SAMSUNG GT-B7722
    I tried connect my PC to Internet vie this phone use as modem. In tethering setting my country have no in country list, so I chosen Other in Select country and Network Provider is chosen as Other too! and I filled in APN Name, Phone Number, ID and Password are corrected! but it still not connect. The message show that:
    OS Error: The connection attempt failed because the modem(or other connecting device) on the remote computer is out of order.
    Now I m boring with is phone so much! How can do?

  49. Richard January 1, 2011 at 10:46 am -

    I have a samsung wave it will not connect to keis the phone is brand new

  50. nilesh December 23, 2010 at 12:35 am -

    i m using samsung monte gt s5620 and its working fine with kies except internet connector. i use vodafone sim card for internet on mobile. please send me internet connector settings to use mobile as a modem to surf on pc. its urgent thanks

  51. Michael November 29, 2010 at 11:27 pm -

    Hey to all of you with sync issues with Samsung Galaxy and/or Keis and/or google.

    I have got rid of the google and its cloud and deleted Kies and have gone with a program called DejaOffice. It took me about 24 hours non stop to get it working BUT I am fully syncing both ways on Outlook and the Samsung with calendar and contacts. DejaOffice has a 14 day trial period which I am in at the moment. You then need to buy a license for $40 but that is a small price to pay given it takes about a year to replace all the hair I have pulled out so far with sync problems. HAHA!!

    Only issue now is I will probably have to reinstall Keis to sync my documents, which luckily, was the only thing Keis did correctly!!

  52. cmcole101 November 29, 2010 at 8:18 pm -

    This is a really detailed document and super helpful if Kies will run. Unfortunately for me, Kies crashes immediately upon start-up with a MainStage error. Nothing I do except restore my OS to a backup prior to Kies install and reinstall Kies. Even the uninstaller of Kies will not uninstall it, nor will it let me reinstall over an installed version.

    I receive multiple errors trying to do the above, one of which is “C:\Windows\Installer\nnnnnln.msi is either missing or you do not have correct permissions.” When going to this directory I clearly see the .msi file present, and being that I’m the sole administrator of my computer, I have total admin rights to everything installed. If I delete this file and attempt a reinstall or uninstall, I simply receive a different error and then left with absolutely NO WAY to get this program off my computer except to restore.

    I am PRAYING someone, if not Samsung, creates a usable/useful program that works with my Galaxy S because this is truly the BEST smartphone I have ever purchased, and love it immensely. 🙂

  53. P.Schmitz October 19, 2010 at 2:28 pm -

    Dear Michael,

    I have no idea about that color scheme. I’ve never heard of that before. Did you install some kind of theme or wallpaper app at some point that those settings are under? That would be my best guess. As far as the other is concerned. I would recommend exiting out of Outlook then restarting it before you export the .csv file just to let it refresh the list of contacts. Try that and let me know how it goes.

  54. Michael October 19, 2010 at 12:36 am -

    Hi I am now using my google calendar to sync with outlook and it is working perfectly including recurring appointments. One issue is the appointments in my Galaxy are in blue text on black background .. very hard to read .. any ideas on how to change colour schemes on the Galaxy.

    Two. Syncing contacts if I Delete a contact in outlook then do the .CSV file import it doesnt get rid of the contact in my gmail contacts, you may say just delete it individually in gmail, but is there another way. I am using this for business and somedays I am deleting and adding up to 60 contacts.

  55. P.Schmitz October 18, 2010 at 4:36 pm -

    Dear Heather,

    Weird that its not working for you. Have you seen in any other forums if this is the same for everybody or only some users? I’ll do some research too and post back what I find as soon as I can, thanks.

  56. P.Schmitz October 18, 2010 at 4:21 pm -

    Dear szert,

    Thanks for the recommendations and I will definitely add those to the guide above, but things are hectic with re-writing the browser and keyboard faceoff articles so I probably won’t get to that until later this week or early next week. Thanks!

  57. Heather October 18, 2010 at 12:36 pm -

    The solution provided for syncing calendars does not support recurring appointments. Googly Sync would be the obvious (and simple) solution if they would fix this gap, but for those of us in an office environment, recurring appointments are critical. Google Sync is useless without this.

  58. szert October 18, 2010 at 8:35 am -

    for call history, sms, pics etc. backup:
    (actually it does more, it can migrate all of these to a new phone as well)

    for notes:

  59. P.Schmitz October 16, 2010 at 4:38 pm -

    Dear Mathias,

    So the 2.2 update is currently only for international versions of the Galaxy S phone. Any phone bought in North or South America will have to wait until the carriers release the specific update for that phone. T-mobile has said it is coming before the end of the month, but they have made promises before and not followed through. We will definitely be posting an article on the site once the US 2.2 updates go live so keep checking back for more news. Thanks for the question.

  60. Mathias October 15, 2010 at 7:47 pm -

    Hey P. Schmitz
    I’ve recently bought an Galaxy S from T-Mobile in the US.
    I’ve been trying for a while to update my phone to the 2.2 Android system, since it should be out for Galaxy phones as far as i know?
    When i’m on my phone only, and go search for firmware updates, non pop up.
    Have i missed something?
    Help would be very appreciated.

  61. P.Schmitz October 15, 2010 at 3:16 pm -

    Dear Michael,

    Have you tried exporting those contacts from Outlook and then importing them into your GMail account?

  62. Michael October 12, 2010 at 10:13 pm -

    I have 4064 outlook contacts in around 20 categories and need to sync continually .. any help appreciated!!

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