How to fix Samsung Kies connection problem [UPDATED]

Posted on Aug 25 2010 - 11:22am by Hansoo

**UPDATE: Please see our Ultimate End All guide to fixing all Bada/Android issues with Kies software

We know that there are many Samsung users that are still struggling with connecting your phone to your computer through Samsung Kies.  While our solution isn’t an end all for every issue concerning Kies, its definitely worth a try if you have been struggling with this for a while and haven’t found a solution your specific problem yet.  As always if you are having any problems or this doesn’t fix your particular problem, let us know in the comments below and we’d be happy to research it for you.

Here is another method to fix your connection woes and if you are new to the site, we also wrote an article a while back to try this method as well: USB driver re-installation.

1. Open ‘Command Prompt’

2. Type in ‘cd c:\windows\system32′ in the command prompt window (or replace the c with whatever drive letter you use as your main drive, typically it will be C though)

3. Type ‘dir msxml*’ and enter in the command window

4. If there is not an ‘msxml6.dll’ file shown in the list, download the file from the following link and make sure to leave your command prompt window open, you’ll need it for later.  Download the first file in the list at the bottom of the page called msxml6.msi  and you have a 64-bit system download the bottom link called msxml6_x64.msi (if you’re not sure what system you have just download the first one)

5. Double click on the .msi file and it should do the rest.

6. Go back to your command prompt window and register the libraries by doing the following:

=> Type ‘ regsvr32 msxml3.dll’ and press enter in the command prompt

=> Type ‘regsvr32 msxml6.dll’ and press enter and you should see something similar to the screen below

7. Run Samsung kies and check if it is working properly.

Now if the above method doesn’t work for you or if in Step 4 you see that you already have msxml6.dll and you are still having connection problems, then please tell us what exactly is happening in the comments below.  Be sure to include the following when explaining the problem:

  • Type of Phone
  • Type of computer
  • What Android OS you are running
  • What OS is on your computer
  • Describe exactly how you try and connect the phone to your computer each time (make sure to try the same method a couple times to make sure it’s consistent) and write down all error messages or error reference numbers for us

Thanks and we will attend to you problem ASAP.

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  118. James April 26, 2013 at 4:42 pm -

    Type of Phone: Samsung GT-S8500
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  119. Mahesh Iyer April 26, 2013 at 4:59 am -

    Hi,

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    Type of Phone: Grand GT-I9082
    Type of computer: Intel
    What Android OS you are running: 4.1.3
    What OS is on your computer: Win XP
    The issue did not go away even with your suggestion given above. Please suggest a solution for this asap.

    Regards,
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  120. Mahesh Iyer April 26, 2013 at 4:59 am -

    Hi,

    I am having issue setting up Kies. Even when the internet connection is active, in the setup screen, it pops up a dialog saying “You are not connected to the internet. Installation cannot proceed. Please check the internet connection and try again.”. Here are the other details:
    Type of Phone: Grand GT-I9082
    Type of computer: Intel
    What Android OS you are running: 4.1.3
    What OS is on your computer: Win XP
    Please suggest a solution for this asap.

    Regards,
    Mahesh.

  121. Mahesh Iyer April 26, 2013 at 4:58 am -

    Hi,

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    Type of Phone: Grand GT-I9082
    Type of computer: Intel
    What Android OS you are running: 4.1.3
    What OS is on your computer: Win XP

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  125. suresh April 19, 2013 at 8:20 am -

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    Regards
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  131. TomD March 27, 2013 at 2:16 pm -

    After about four months of unsuccessfully trying everything on half a dozen forums to get Kies to recognize and connect to either my wife’s Galaxy Ace or my Galaxy S IIx, I finally found a way that works for me. Hope it works for someone else…

    I noticed that at the beginning of the Kies installation process there are two check boxes. One asks if you want “additional” drivers installed and the other asks if you want “Kies Air” installed. In the past I assumed that the “additional” (presumably Windows) drivers were required so I always left that check box checked. It says something about these drivers being required “unless the device is an Android,” which both phones are. Therefore, this time I unchecked both boxes – no drivers were installed and I don’t need “Air.” Also, after Kies installed, when I first plugged the phone in, Windows wanted to install drivers. I quickly cancelled that process too. A couple of seconds later, Kies recognized my phone and about 15 seconds later, up came the three tabs with the phone’s “Basic information,” “Sync” and “Back up/Restore” tabs. These never came up before – it just stayed on “Connecting” forever. I then selected “Contacts” and a minute or so later, up came all of the contacts on my phone. It came up slowly probably because I only have a USB-1 port on the old laptop. Then I set up to sync with Outlook and did a Sync. All of my Outlook data was synced with the phone. When there were conflicts, it asked me which version of the data i wanted to keep, the phone, Outlook or skip the data entry. Then I did a backup and that worked too. Again it took a long time, but at least it worked.. Then I did the same with the wife’s phone and that also worked. Windows Explorer sees the internal and external memories as separate drives and I can copy, paste and delete from both when I select “tether” in USB connections on the phones. You do NOT select “tether” or “storage” mode for syncing or backing up.

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  132. Nicky H March 27, 2013 at 9:31 am -

    Launching KIES gives me a Fatal Error window Object reference not set to an instance of an object. Connecting phone Galaxy Ace GT-S5830 only seen as a usb device. W7 on pc. It was working fine for over a year. Un-install, re-install no change. Android version 2.3.3, Gingerbread.XWKPY
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  133. TomD March 25, 2013 at 1:59 pm -

    I have solved the problem of Kies not connecting. It was quite simple. I removed the SIM card and put the phone down on the ground. Then I ran over it with my car. After that, I did the same with the wife’s Samsung phone too. Then I went out and bought a pair of HTC phones. No more Samsung or Kies problems

  134. chu March 19, 2013 at 11:03 am -

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  135. Michshelly March 17, 2013 at 7:37 pm -

    I had trouble with my other usb devices when Kies was running.
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  136. Alauddin March 17, 2013 at 7:28 am -

    I have followed the steps you described here. but shows the message “Installation of MSXML failed because higher version exist”.
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    Type : SAMSUNG GALAXY S DUOS, Android Phone
    What Android OS you are running: 4.0.4
    What OS is on your computer: Windows XP
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  139. Matthew March 8, 2013 at 2:36 pm -

    Samsung Galaxy S2
    AMD 6 core Bulldozer and ASUS motherboard
    Android 4.0.4
    windows 8 64-bit
    I connected my phone with my wire and then clicked on the program (Kies) and I have waited for over 2 hours and still it has not established a connection. Please HELP!

  140. Barry March 2, 2013 at 5:45 am -

    Further to comment above I found USB debugging under ‘Developer Options’ – switched it on and am now back to Hardware ID problem… grrrrrrrrrrrrrrrrrrr…

  141. Barry March 2, 2013 at 5:37 am -

    Your advice above gave the corrct response but when connecting to KIES I get : “Unsupported connection mode alert” – reconnect the device in Samsung KIES (PC Studio) mode. Current connection not supported by KIES. Check the USB settings.
    (Setting -> Application -> Development -> USB debugging(x))

    a) I do not have ‘Development’ under settings/applications… just a list of the apps on the phone…
    b) I have uninstalled & re-installed KIES, got the dtiver to work (i.e. computer recognises phone) but can get no further.

    I have a Galaxy S2 (GT-I9100) running ICS. My computer runs Windows 7

  142. Sergiu February 28, 2013 at 2:50 pm -

    This solution works.

    I followed all the steps and it worked like a charm. I have:

    Samsung Galaxy S2 with Android 4.0.4
    PC with Windows 7 Ultimate 64bit (all updates to date)

    Thanks a bunch :)

  143. Paul Bolding February 23, 2013 at 10:05 am -

    RESOLVED
    The issue was inability to use Kies to connect my Samsung Galaxy S3 mini to my pc (Windows 7). I had tried the solutions on the Samsung website and many others too but to no avail. (Including USB debugger in the phone).
    (I should mention that anyone who just wants access to the phone storage can change the option on the phone to PTP for photos; that allows the PC to see the phone in explorer and for example send music to the phone)
    But to use Kies I went to device manager; the phone was there twice. Under Samsung Android Phone I told the pc to let me change the driver and selected the third of three in the list. Under Portable Device> GT-I8190N, there were two identical driver and I selected the second one. (I suspect that just this latter step was the problem.)
    I know they say remove all previous versions of Kies and I did that via control panel and restarted the pc but it is just possible this non-working driver may have been left from a previous installation anyway.)

  144. Gerard van Raaij February 23, 2013 at 7:20 am -

    Samsung Ace 2 (GT-i8160) didn’t worked on Windows 8 Pro x64. My solution:
    If you have registered the .dll’s as mentioned above, unregistered them first (regsrv32 /u ).
    On my phone I turned off USB Debugging and disconnected Wifi connection. Now remove Kies AND the Samsung USB drivers from your PC. Reboot PC en Reboot Phone. When PC is started again make USB connection with PC and wait till Windows have installed your phone. In configuration screen, devices and printers you can see when this is accomplished. Your type of telephone is mentioned, but doesn’t work yet. I got a Dutch telephone so I have to guess what the menu options are in English on my Android telephone: Go to Applications, Settings, Wireless and Network. Choose USB-Support Tools and connect by that option your phone with your pc (means by the android USB drivers). If this is succeeded you can see the temporarily hard drives in Windows Explorer (Windows Key + E). Disconnect the USB connection by Phone menu and disconnect the cable than. Reboot the PC again. Now install Kies without the phone connected to your PC. When Kies is installed reboot your PC. When the PC is started again open Kies. Now connect your phone and it will be installed and recognized. Maybe I give a boot too much as solution, but this worked for me and I have spend too much time already to find a quicker solution. Good Luck, Gerard van Raaij

  145. farhad February 8, 2013 at 1:58 pm -

    Phone: Samsung Galaxy Ace GT-S5830
    Android OS: 2.3.6
    have still problem.
    1. Open ‘Command Prompt’

    2. Type in ‘cd c:\windows\system32′ in the command prompt window (or replace the c with whatever drive letter you use as your main drive, typically it will be C though)

    3. Type ‘dir msxml*’ and enter in the command window

    4. If there is not an ‘msxml6.dll’ file shown in the list, download the file from the following link and make sure to leave your command prompt window open, you’ll need it for later. Download the first file in the list at the bottom of the page called msxml6.msi and you have a 64-bit system download the bottom link called msxml6_x64.msi (if you’re not sure what system you have just download the first one)

    5. Double click on the .msi file and it should do the rest.

    6. Go back to your command prompt window and register the libraries by doing the following:

    => Type ‘ regsvr32 msxml3.dll’ and press enter in the command prompt

    => Type ‘regsvr32 msxml6.dll’ and press enter and you should see something similar to the screen below
    i did, but still problem

  146. farhad February 8, 2013 at 1:38 pm -

    i did everything you said, but it dos,nt work. i can,t open the dame shit kies.

  147. Werner February 3, 2013 at 11:27 pm -

    Was having same problems as everyone else, Kies not connecting with my Samsung Galaxy Ace S5830d . Here is my cure for my phone. Turn USB Debugging on. Kies now works for me.

  148. Derek January 24, 2013 at 7:19 am -

    Hi dakoroni
    Try downloading the latest drivers for your phone from the Samsung site that might solve your problem. One other thing if you have an SD card installed (you should format it)

  149. dakoroni January 24, 2013 at 6:21 am -

    Hi Derek,
    Although I have followed your advise to reset my phone on factory settings (after backup), I am still facing connection error msg when trying to connect my device on Kies Lite via USB..
    The error msg says:
    “The device is not supported by Kies v2.0 (i have installed the latest update). Make sure that your device is supported and try again.”

    Looking for any further advise or idea..
    Thanks in advance
    Cheers

  150. Derek January 23, 2013 at 3:17 am -

    @Dakporoni,
    Read my comment posted on December 29, 2012 at 5:34 am………..It tells you how to do it

  151. dakporoni January 23, 2013 at 1:19 am -

    At first many thanks for your suggestions and the workaround provided. Unfortunately, it didn’t worked in my case as well.. I have tried all steps you mentioned along with USB driver reinstallation – dll file registration, but samsung kies still doesn’t recognize my mobile device and therefore the USB connection between PC and my device is not feasible.
    My setup:
    SAMSUNG GALAXY 580 – GT-I5800 with Android 2.1.1
    PC OS: Windows 8 Pro 64-bit
    Kies version: 2.5.1.12123_2
    Samsung USB driver used : 1.2.910.13142.exe

  152. ReluctantKeisUser January 10, 2013 at 3:27 am -

    I dont know why you idiots have to force everyone to use your broken software in the first place, I dont want all the crap features it purports to provide. I just want to update the Android version on my galaxy tab. Why didnt you just put an option in the device for this… *sigh* Bloody Windows app developers should stop trying to write fancy UI and just make something that works.. Annoyed.

  153. Adrianna January 1, 2013 at 11:39 pm -

    Phone: Samsung Galaxy Ace GT-S5830
    Android OS: 2.3.6

    Operating System
    Microsoft Windows XP Professional 32-bit SP3
    CPU
    Intel Pentium E5300 @ 2.60GHz
    Wolfdale 45nm Technology
    RAM
    2,00 GB Single-Channel DDR2 @ 403MHz (5-5-5-18)
    Motherboard
    MICRO-STAR INTERNATIONAL CO.,LTD G31M3-L V2(MS-7529) (CPU 1) 27 °C
    Graphics
    W1943 (1280×768@60Hz)
    1024MB ATI Radeon HD 4300/4500 Series (Sapphire/PCPartner)
    Hard Drives
    298GB Seagate ST3320418AS (SATA)
    Optical Drives
    Optiarc DVD RW AD-5200A
    DTSOFT Virtual CdRom Device
    Audio
    ATI Function Driver for High Definition Audio – ATI AA01

    I’ve tried every way including this solution to connect it to pc, still doesn’t work.

    Before I upgraded to Android 2.3.6 I was able to connect at times sporadically and could transfer contacts but no other data and I really wanted my photos and although it read the photos only the first thumbnail appeared and when I tried to transfer only that photo transferred. The rest of the photos listed but could not be previewed. I tried emailing myself the photos and an email was sent but the photos did not have links to them.
    At that point I upgraded successfully to Android 2.3.6. Since then I have had no end of problems. I reinstalled Kies every which way, rebooting before reinstalling, etc. and would get a runtime error that the program was trying to terminate windows\systems32\regsvr32.exe in an unusual way and to contact application support team for more info. Then a registry failure of nktwab.dll occurred and skipping it the program continued to install. However on first connecting the phone and installing the driver it finished with an error that the driver may not work. Looking at the driver it could not open and had a code 10.

    I uninstalled Kies, driver, rebooted and reinstalled, had the same Kies software error on installation, so I did your manual registry entries although I had the files in the directory. I also then did a manual registry entry of nktwab.dll but still the driver would not install.

    I have worked 2 days and 1 full night on trying to solve this without trying resorting to fixes outside of Kies. As per tutorial at http://forum.xda-developers.com/showthread.php?t=1034145 .

    I also tried to bypass Kies by connecting via USB to PC directly and still the driver would not install.

    I wonder if the problem is caused by a virus … as there appears to be a virus malware related to nktwab.dll.

    I am now tired and hoping someone can resolve this issue. !!! (just frustrated)

    Thanks to you that have tried to find a fix and it appears has worked for some but appears Samsung should take responsibility and come out with release with this problem fixed as it appears many users have it.

    Thanks.

  154. stella December 31, 2012 at 11:47 pm -

    cannot downliad msxml6_ia64.msi

    cannot download msxml6_x64.msi

  155. Derek December 29, 2012 at 5:34 am -

    OK, after many months I have finally been able to update the firmware on my Samsung Galaxy GT-15800.
    Here is how you do it:
    1) Start up KIES & download the latest update and you’ll notice that you have a new program called “KIES Lite”
    2) Backup your contacts to your computer & do a “Factory reset” on your phone.
    3) Start up the new program “KIES Lite” and connect your phone to your computer with the USB lead.
    4) Just follow the instructions for the firmware update…….It takes about 5 minutes but it does upgrade the firmware to FROYO

  156. George December 29, 2012 at 1:32 am -

    Samsung Galaxy Mini GT-S5570
    Android 4.2.1 (custom rom)
    Windows 7 professional
    Hp Compac mini 110c

  157. RonC December 21, 2012 at 6:52 pm -

    Device – Samsung Galaxy 4.2 media player
    Computer – Gateway Netbook
    Computer OS – WinXp SP3
    Android app- Kies v2.5.1.12123_2

    Just bought Galaxy 4.2 and charged battery. Downloaded Kies to pc and installed. When invoke Kies to connect device, get “This device is not supported by Kies 2.0. Make sure your device is supported and try again.”

    “Unsupported Communication mode alert” – Reconnect the device in samsung kies (PC Studio) mode. Current connection not supported”.

    Checked msxml6

    Reinstalled Kies driver

    Galaxy has debug mode off.

  158. saravana December 13, 2012 at 11:49 pm -

    samsung kies usb driver 2.0.0.11042_28 samsung galaxy ace gt s5830 android 2.2.1 DDKC1 acer laptop windows7 32bits . . . . usb driver problem . . . .but galaxy y connectingsuccessfully. . . . please send me the sollution friend

  159. Jyoti Prasad Das December 4, 2012 at 1:51 am -

    Type of Phone : Samsung GT-S5263
    Type of computer : Desktop
    What Android OS you are running : Bada
    What OS is on your computer : Win XP SP2
    Kies Version : 1.0.0.967

    Type of error : “Object Reference Not Set to an Instance of an Object” while try to open Kies.

    The phone can be connected through the USB mode and I can access the memory card contents.

    The MTP device driver also gives an error.

  160. Akshay December 3, 2012 at 8:32 pm -

    Phone : Samsung Galaxy Ace S5830
    Computer : Hp All in one
    Android OS : 2.2.1
    Computer OS : Windows 8

    I try to connect my phone via Samsung kies, but it says device doesn’t support Samsung kies 2.0, so I tried using odin, but my phone was not able connect to odin as well, my phone is rooted, although I can see my phone connected with my Pc, I can transfer my files by the removable disk folder. As soon as I enable USB debugging, removable disk folder is gone. Don’t know wat to do, I wanna upgrade my phone, but it is not working. Please help

  161. driver detective key November 28, 2012 at 2:44 am -

    An outstanding share! I’ve just forwarded this onto a co-worker who has been conducting a little homework on this. And he actually bought me lunch because I discovered it for him… lol. So let me reword this…. Thank YOU for the meal!! But yeah, thanks for spending some time to talk about this issue here on your blog.

  162. Derek November 23, 2012 at 4:20 am -

    I’ve said this time and again here…….”KIES does not work” If you want to update the firmware on your phone your only option is “ODIN Multi Downloader” But unless you know what you’re doing I wouldn’t advise it because if you make a mistake you will not be able to use your phone at all

  163. Ahsan November 23, 2012 at 3:08 am -

    I update my firmware through kies but when it goes to 100% ,the window is closed on my pc ….. my phone name is samsung galaxy s1….. v2.1

  164. Mohideen November 20, 2012 at 2:06 pm -

    Hi,

    Mobile: Samsung GTI-90003
    Android Version: 2.3.6
    Kies Version: 2.5.0.12104_15
    Operating System: windows 7, 32bit

    When i connect the USB cable, it doesnt detect the mobile. I can hear a beep sound in the mobile and battery starts charging but mobile is not detecting in the system. Tried USB connection mode as Kies and USB storage, but no go. Tried in some other latptop also, no go. Tried with some other cable, no go.

    tried the steps given above, no go.

  165. Yash November 19, 2012 at 7:44 am -

    * Galaxy Ace GT-5860
    * ProBook 4530s
    * Android 2.3.6
    * Windows 7
    * So i connect the phone using the USB cord and it does the “Connecting” thing for a while and after some time it goes back to the home screen and shows the message “This device is not supported by Kies 2.0. Make sure your device is supported and try again.” Iv updated Kies jst today but still its not working . I also did the method u guys said above but it doesnt connect at all :( Please help

  166. Derek November 18, 2012 at 6:37 pm -

    Jamie, you can update the firmware with a program called “Odin” but unless you know what you’re doing I wouldn’t advise it

  167. Jamie November 18, 2012 at 8:39 am -

    Is there a way to update firmware without using Kies? Kies has never worked. My P.C. recognises the phone with no problem. I can move files back and forth with no problem. But Kies insists there is a connection problem so my 2 year old GT-19000 is still running Eclair version 2.0

  168. Karter November 13, 2012 at 7:49 pm -

    I did this. And still every time I open Samsung Kies the whole page is blank. I have a Samsung GT-s33500 and would really like music on it. Any ideas? Thanks

  169. soumya November 12, 2012 at 11:41 am -

    samsung Galaxy Note:SGH-I717
    Android 2.3.6
    windows 7
    Kies: 2.5

    The computer doesnt identifies my device. Cant install the Samsung USB driver. when Click on Kies, dialog appears saying “Kies Stopped”.

  170. sandy November 9, 2012 at 6:31 am -

    Hi, im able to connect through wifi hotspot. However the url is not working in my internet explorer. Well i have galaxy note with android 4.0 and windows 7 home in my vaio. Plz suggest.

  171. John Liboyi November 7, 2012 at 3:36 am -

    Samsung Kies 2.5.0.12094_28
    Samsung Galaxy Y Pro Duos GT- B5512
    Android 2.3.6
    Windows 7 Home Premium Service Pack 1
    Toshiba Satellite L455D -S5976 Laptop
    —————————————————————————————–USB Kies connection was working OK until latest updates on: -
    (a) Kies
    (b) Android
    (c) Windows

    Nowthe connection does not work. I’ve tryied your suggestions as cited above but these have been in vain.

    Please help.

  172. Ray October 31, 2012 at 10:27 pm -

    samsung GT-S7500
    Android 2.3.6
    windows 7
    every time i reload keis it comes up object reference not set to instance of an object…. please help

  173. Rajib October 31, 2012 at 5:58 am -

    Hi Derek,

    Still I didn’t get any response…..
    So hope its a fake site.No solution available here……
    People are wasting there time………….

  174. Esmeralda October 28, 2012 at 8:10 pm -

    Type of Phone: Samsung Galaxy Note GT-N7000
    Type of computer: Aspire 5741G
    What Android OS you are running: Android 4.0.4
    What OS is on your computer: Windows 7

    After following the steps above, I’m still unable to get my phone recognised by KIES… Tried reinstalling the USB driver too, but the problem still exists. Even I connect to my computer using the USB cable also unable to detect my phone.

  175. click this link right here now October 28, 2012 at 12:58 pm -

    I want to get one of these, but my wife won’t allow me!
    , annoying

  176. Derek October 27, 2012 at 1:50 am -

    Has anyone actually received any help from the moderators of this site? I very much doubt it.
    Kies does not & has never worked. A monkey could write a better software program than the retards that designed Kies. I for one will never buy another Samsung product.

  177. rachana October 27, 2012 at 12:47 am -

    Phone: Samsung GT-I5800
    Computer: HP Pavillion dm3
    Android OS: 2.1-update 1
    PC OS: Windows 7
    The kies doesnt recognize my device, did the above mentioned steps, bt not working

  178. alan October 26, 2012 at 2:59 pm -

    phone: GT-B2710
    OS: win 7 64bit
    Have tied to connect phone to Kies software through USB. Have done all the updates and the msxml replacement. have not manged to connect yet, even the connection problem program does not work. When selecting start nothing happens. I need a fix for this!!

  179. rodney October 23, 2012 at 11:07 am -

    How can I get kies air to use the usb cable, I just cannot get it to work with the wi-fi, even though it says its connected, scanning etc and tells me I am on the network. I think it would be better and makes more sense just to connect to the pc via usb.

  180. Rajib October 23, 2012 at 4:12 am -

    sir, I have an Samsung galaxy y GT(s-5360), android 2.3.6 and my pc has win xp Professional service pack 3 , i followed the process but not succeeded. the message of “Can not start service on the device Please disconnect then reconnect the device” pls help

    Type of Phone: ……………….. Samsung galaxy Y GT-S5360

    Type of computer: ……………..IBM Lenovo R400 (laptop)

    What Android OS you are running: .. Kies_2.5.0.12094_28_8

    What OS is on your computer: …… win xp Professional service pack 3

  181. Derek October 20, 2012 at 2:09 pm -

    Samsung Kies……….been trying to update the firmware on my Galaxy Apollo GT-15800 for months now, Kies downloads the firmware then freezes. Kies has the latest update but it’s still the same old shit…….it doesn’t and never has worked. This has put me off all Samsung products

  182. soumen October 20, 2012 at 1:43 pm -

    sir, i have an Samsung galaxy y(s-5360), android 2.3 and my pc has win xp2 , i followed the process but not succeeded. the message of “object refference not set to an instance of an object” pls help

  183. best smart tv reviews October 18, 2012 at 2:32 pm -

    But…..what can you do with this information?

  184. simone d'alessandro October 14, 2012 at 12:45 pm -

    I’m really disappointed with samsung, I have a galaxy i9300 s3 (Android 4.0.4 /build n: IMM76D.I9300XXALE9), but I can not connect it to the PC, or better: the PC 64Bit OS:cracked(W7 HOME PREMIUM 6.1/build n: 7600) reads the phone as external HD, but kies gives no sign of life, I also tried with odin but nothing! ! I tried everything: changed usb, pc,turn off windows firwall also antivirus, in debug mode or not. Now I was hoping for this guide but it did not work, please do not tell me that the only solution is to sell the phone .
    Sorry for my bad english an thank you for your work

  185. Junaid Shariff October 4, 2012 at 5:46 am -

    My Samsung Galaxy S2 GT i9001 is not booting up it’s showing an error icon “a mobile phone contectivity with computer”. I tried restarting the phone many times and also tried to hard reset by holding three keys. It was happend when I was trying to upgrade my phone to ICS 4 which I downloaded from internet using odin, initially everything was looking normal oding recognised my phone and confirmed added in com port, i did everything correctly I clicked start it was its proceedure at the end it shows FAIL so I removed the phone from the computer when I switched it on here the problem begins. Kindly guide me how to fix it. I’ll be very thankfull to you.

  186. Alex September 27, 2012 at 1:37 pm -

    Hi, thanks for the help, seems your method is the closest I got to connecting my phone but still won’t work.

    Type of Phone : Samsung Galaxy Mini 2 – s6500D

    Type of computer : Desktop /asus MB (p5n-e sli)

    What Android OS you are running : stock , gingerbread 2.3.6
    What OS is on your computer : win 7 x64

    Describe exactly how you try and connect the phone to your computer each time (make sure to try the same method a couple times to make sure it’s consistent) and write down all error messages or error reference numbers for us :

    Well , I tried pretty much every solution out there except the USB settings method and *#7284# method cause those are not available to my OS. I’ve reinstalled Kies and restarted pc/phone many times. I’ve used USB debugging method and that didn’t work either. Every time I get the error message : Could not connect to s6500D. Failed to retreive device information. However after I used your method , on the top left corner of keis where it says connecting… it did show the model of the phone this time but in the end I still got the same error. Guess I am getting close . Thanks for your help and I’ll wait for your reply when you have time.

    Best regards,
    Alex

  187. Tech September 17, 2012 at 12:18 am -

    Very nice post. I just stumbled upon your blog and wished to say that I’ve truly enjoyed browsing your weblog posts. In any case I’ll be subscribing in your rss feed and I am hoping you write once more soon!

  188. Derek September 14, 2012 at 4:04 am -

    Quite simply KIES does not do what it’s supposed to do. You can get it to recognise your phone by either formatting or removing the SD card but you cannot upgrade the firmware with KIES. There is another software program called “Odin” with which you can do an upgrade (Manually by flashing the ROM ) but unless you know what you’re doing I wouldn’t advise it

  189. alok September 13, 2012 at 10:45 pm -

    SAmsung SGH T939 Behold 2,,,is this device compatible with kies??how to fix this problem??displays that your device is not supported…please help me with the answer..

  190. Shaun Collins September 10, 2012 at 7:28 am -

    Have chronic keis “usb device not recognised” when plugging in phone:
    Samsung Galaxy S II SGH-T989 with gingerbread OS version 2.3.6 build GINGERBREAD.UVKL1 Kernel 2.6.35.11
    Dell Dimension 4600 PC running XP Home OS with latest sp installed.
    Try to connect usb sync high quality cable both through a USB hub multiplier and to the ports on front of pc and in rear after opening Kies like it tells you to on Samsung site (am trying to upgrade to ICS (ice cream sandwich) it fails about 95% of the time. I have tried like 40 times and only once have I seen Kies recognise it. Tried to reinstall UBB driver like suggested on this site no help also through troubeshooting in Keis repeatedly. I also have another same model phone with ICS on it that wont recognise either. Checked for the msxml6.dll it is there.
    Thank you.
    Shaun

  191. Derek August 27, 2012 at 3:08 am -

    It just gets worse………….I’ve just changed from 02 to GiffGaff on my Samsung Galaxy Apollo GT-I5800. Now previously with 02 KIES would download the firmware update for my phone but as soon as the update began initialising KIES would stop working.
    Now with GiffGaff I get a message saying that my phone doesn’t support initialising.
    So to recap……………..Samsung releases software (KIES) that for all intents and purposes is useless? It does not do what it claims to do and they release a firmware update which cannot be installed on your phone.
    I for one won’t be buying any more products from Samsung

  192. Jan August 23, 2012 at 7:15 am -

    Hi, just wanted to say that my sync problem was resolved by reinstalling Kies and restarting computer AND phone.
    Good luck!

  193. ernestino August 21, 2012 at 9:52 am -

    Hello!

    I’ve installed my phone’s USB driver, and the notification ballons shows me that my “device is working correctly”.

    After that, I’ve followed your instructions regarding “regsvr32 msxml3.dll” and “regsvr32 msxml6.dll”, and I thought they were installed succesfully.
    I am using my phone’s USB cable to connect to Samsung Kies 2.0, I choose : “PC Studio” mode on my phone.

    After 15-20 sec the Samsung Kies program gives me the following message:
    “This device is not supported by Kies 2.0
    Make sure that your device is supported and try again.”
    After that, I’ve DISCONNECTED my phone from my PC, and on the same page I’ve pressed the:
    “Troubleshoot connection error” tab hoping that I will succeed to resolv my phone connection with S. Kies 2.0.
    The program made a connection error check…
    I’ve reconnected my phone, but with no result.

    My purpose is to get (download, backup or convert) all my SMS-es from my phone.
    Please advice, please help! Any help is very welcome.

    Thank you all!

    Type of Phone: ……………….. Samsung sgh-f480

    Type of computer: …………….. HP pavilion dv6 (laptop)

    What Android OS you are running: .. Samsung Kies 2.0

    What OS is on your computer: …… OS windows 7 Home Premium (SP 1)

  194. jai ganesh August 20, 2012 at 5:59 am -

    i m useing sumssung appolo android2.1
    how can i update.
    the kies not showing any update
    pls help me

  195. jai ganesh August 20, 2012 at 5:48 am -

    hiiiii
    i have sumsung appolo . i cant able to update it. the sumsung kies shows that you have latest version . but i have android2.1 only.in market android 2.2 is available.
    please help me how to fix this problem.

    thanking you

  196. Derek August 10, 2012 at 8:40 am -

    @Silviu try the fix I posted earlier

  197. Silviu August 10, 2012 at 7:45 am -

    Samsung Galaxy Ace 2 I8160 – Android 2.3.6
    Notebook HP Probook 4520s running Win 7 ultimate x32.
    Can not connect to Kies, saying that “Unable to connect, disconnect the device and try again”. I uninstalled the driver and Kies and reinstalled, I applied the workarround from this page:
    c:\Windows\System32>dir msxml*
    Volume in drive C has no label.
    Volume Serial Number is xxxxxxx-xxx

    Directory of c:\Windows\System32

    06.06.2012 08:05 1.236.992 msxml3.dll
    26.06.2010 06:24 2.048 msxml3r.dll
    21.07.2009 00:05 1.348.432 msxml4.dll
    18.04.2003 16:29 82.432 msxml4r.dll
    06.06.2012 08:05 1.390.080 msxml6.dll
    14.07.2009 04:07 2.048 msxml6r.dll
    6 File(s) 4.062.032 bytes
    0 Dir(s) 10.580.230.144 bytes free

    c:\Windows\System32>
    Still not able to connect my device to kies.

  198. Derek August 10, 2012 at 2:32 am -

    @ Amit.
    Try unmounting & formatting your SD card………KIES should then recognise your phone

  199. amit August 9, 2012 at 10:19 pm -

    Phone: Samsung gt b 7722
    Computer:emachines e732z
    PC OS:windows 7 64 bit
    When I try to open samsung kies a error occurs as ‘an object reference not set to an object’. I tried by reinstalling kies, but still i am getting same problem. Please suggest me any solution for this problem.

  200. mc wong August 9, 2012 at 12:26 am -

    Type of Phone : Samsung Galaxy SII GT-I9100G
    Type of computer : Dell Latitude E4300
    Android OS : ICS 4.0.3
    What OS is on your computer : Win XP SP3
    Connection was fine until after upgrade to stock ICS via Kies.
    Message : Unable to connect to GT-I9100G.Failed to retrieve device information.

  201. Akshay August 5, 2012 at 10:15 am -

    thank you,
    now i able to connect to my PC

  202. Derek August 5, 2012 at 2:43 am -

    This is the Windows error message I get when I try to update the firmware using KIES:
    Problem signature:
    Problem Event Name: CLR20r3
    Problem Signature 01: gt-i5800.exe
    Problem Signature 02: 11.7.6.1
    Problem Signature 03: 4e13ef03
    Problem Signature 04: FirmwareUpdateAgent.Common
    Problem Signature 05: 1.0.0.0
    Problem Signature 06: 4e13ef03
    Problem Signature 07: 1fd
    Problem Signature 08: 0
    Problem Signature 09: System.IndexOutOfRangeException
    OS Version: 6.1.7600.2.0.0.256.48
    Locale ID: 2057
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0×0409

    If the online privacy statement is not available, please read our privacy statement offline:

  203. outlook password recovery August 5, 2012 at 2:35 am -

    Hello, I enjoy reading all of your article. I wanted to write
    a little comment to support you.

  204. Derek August 4, 2012 at 3:36 pm -

    I have a Samsung Galaxy Apollo GT-I5800 (Android OS: 2.1-update 1)
    and find it is only possible to connect to KIES if I remove the SD card which kind of defeats the purpose of the software doesn’t it?
    And when connected it notifies me of a firmware update and actually downloads the update but as soon as the update attempts to initialise I get a windows error message and KIES freezes (Kies has been updated to the latest version)
    The only way to copy files to and from the phone is to bypass KIES and connect it as a mass storage device.
    I have a dual core 2.6 Ghz with 2Gb RAM running Windows 7 32 bit

  205. Shubham August 1, 2012 at 2:18 am -

    Its Simple Go To
    “kies”>”tools”>trobleshoot connection error
    And Fix Thats It Dont Waste Ur Time By using This Method

  206. Rishab July 30, 2012 at 4:17 am -

    I own Samsung I9003 ( android 2.3.6 & baseband: I9003DDKP4)
    PC: Windows 7

    i updated my build using ODIN tool. Got OS update from XDA dev website after that my mobile got update to 2.3.6 and after that when ever i connect my device to pc i dnt get a pop saying connect to KIES,MASS STORAGE :(

    The kies is unable to detect my device after this upgrade :(
    and whenever i try to cnnect to kies i get a pop error saying
    “Reconnect thee device in samsung kies ( PC studio) mode. Current connection mode not supported by kies.
    Check USB settings.
    (settings->Applications->Development->USB->debugging(x))”

    plz help me..plzzzzzzzzzzzzzzzzzzzzzzz

  207. Dan Lenhart July 19, 2012 at 5:00 pm -

    Samsung Galaxy S2 Skyrocket(SGH-I727R)
    android version 2.3.5
    Windows 7 ultimate 64bit
    Have tried everything reboots,modem to pda switch, usb debugging and i have msmxl6.dll but still wont connect to kies latest version 2.3.2.12064 just keeps saying device not responding reboot and start again, with same result. I am at a loss, should not be this hard to update your phone, please help

  208. fixed July 16, 2012 at 2:20 am -

    John was right on the money I had to check samsung kies in my USB menu.

    Since I have a Samsung Galaxy S I had to got to Settings> Wireless and Network>USB Settings check “Samsung Kies”

  209. maxbuzz July 14, 2012 at 2:30 am -

    I have a T-mobile vibrant but now unlocked and used with a different service provider. I am trying to connect KIES MINI so that I can update the phone as OTA doesnt seem to be working. Initially the cable I had the phone didnt get recognised. As I raed Kies is finiky about the cable I got a Samsung cable. Now Kies recognised my phone and updated it. This was about 8-9 months back. Now Kies has been updated and I get a new cable (as I misplaced the ‘working’ one). The phone is recognised by the comp XP and works in USB mode but KIES does not recognise it. I find the earlier ‘working’ cable but that too doesnt work now, same as current cable charges, works in USB /media mode but KIES doesnt work!!!
    Phone : Samsung Vibrant (SGH T959)
    Firmware : 2.2
    Baseband version : T959UVKB5
    Kernel ver : 2.6.32.9
    Build number : FROYO.UVKB5

    Comp : Windows XP SP2 – also tried on Windows 7 laptop

  210. grumps July 13, 2012 at 9:54 pm -
  211. Icarus July 13, 2012 at 1:18 pm -

    Hi!

    Phone: Samsung Galaxy Ace GT-S5830
    Computer: ASUS / Intel Core 2 – 2.13 Ghz
    Android OS: 2.3.3
    Pc OS: XP (SP3)

    I have this ** phone, and I’ve tried every way including this solution to connect it to pc, still doesn’t work. Sometimes, – once in a month it succeeds, but ultimately not.
    I have two ACE-USB cables, both for the same model, tried both.
    KIES 2.3.2.12064_9 is installed, KIES and drivers are reinstalled million times, computer turned on and off, tried USB debugging on/off hundred times, also Untrusted places On/Off, SD card removal, all ways, which can be found through the web, still no final solution.
    My biggest problem, that everybody, and every post on the web tells about PC doesn’t recognize the phone, but my problem is that the phone also doesn’t recognize USB connection, the icon doesn’t appear, and the PC only shows failed USB connection, can’t recognize the device.
    But 2 hours earlier it succeeded, I’ve copied one file to the phone with Total Commander, and after 3 minutes idle time the phone disconnected automatically. When i have plugged the cable in again, XP freezed to death. From then it cannot reconnect again and it goes on for months.

    I have tried it in other PCs, on some of them it succeeded, some of them not, including my office computer, which uses Win7, also latest KIES installed. I’m planning to rape Samsung developers, so please help me what to do? Nothing seems to work :((((

  212. Samsung Galaxy Note June 16, 2012 at 6:36 pm -

    I’ll immediately clutch your rss feed as I can not to find your email subscription link or newsletter service. Do you’ve any? Kindly allow me recognize so that I could subscribe. Thanks.

  213. Ali June 15, 2012 at 10:05 am -

    Hi I have a Samsung laptop running on Windows 8 preview 32 bit. I am trying to update my samsung galaxy s2 from android 2.3.6 to ICS through Samsung Kies. I plug in my phone through the USB and it is recognized. I open kies and back up my phone, all of this works fine. But when I start the update for ICS, the process starts and the initial update is downloaded, my phone is disconnected from kies and kies freezes. I then have to open task manager and close kies that way.
    I have tried everything from deleting kies and reinstalling. Restarting my phone, taking out the battery. Checking USB debugging on the phone. I dont know what to do as I would really love to update my phone to ICS, please help!!

  214. Quentin Oliver June 9, 2012 at 7:45 am -

    Hello, I too had several issues with the “Unable to connect to …” followed by other faults as I tried some of the things you mentioned. In the end I got it working by :

    1. Performing a Kies > Tools > Trouble Shoot Connection Error driver reset.
    2. Turning off USB Debugging
    3. Allowing Unknown Sources
    4. Powering off and removing the SD card

    Only after doing these the phone would connect to Kies rather than trying to do some B.S. USB Media scanning crap upon plugging in the USB cable.

  215. iqbal June 8, 2012 at 7:59 am -

    i am using Samsung Galaxy Note N7000
    android version . 2.3.6
    windows 7 64 bit version

    When connecting it show as below

    the device is not supported by kies 2.0
    please make sure the device is supported and try again.

    I found this version of kies in samsung website for my mobile , please let me know the correct version or what can i do for connection.

    thank you

  216. The Real Estate Talk June 5, 2012 at 4:00 am -

    Even though i had the files…i did the last two steps and now…aloooohaaa!!! its working, thanks yoh!!

  217. Ashish June 3, 2012 at 11:11 pm -

    iam having samsung galaxy ace and when iam connecting my phone to my laptop then sometimes unable to connect to kies.And also unable to update kies and my phone operating system.Please help me with this.:)

  218. Karlos June 3, 2012 at 4:09 am -

    Samsung GT-B7722
    Sony Vaio
    Windows 7 Professional

    Kies opens and then before I am able to to anything an error message comes up saying
    Mainstage has stopped working and the options are Check the internet for solution which doesn’t do anything or Close Program. The details of the failure are :

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Kies.exe
    Application Version: 1.1.0.0
    Application Timestamp: 4c5fb1b2
    Fault Module Name: MACSSDK.dll
    Fault Module Version: 3.2.2009.1028
    Fault Module Timestamp: 4ae81513
    Exception Code: c0000005
    Exception Offset: 0001d22d
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 2057
    Additional Information 1: da22
    Additional Information 2: da229e208fe4d5300304ed4ce77fd7a0
    Additional Information 3: 47c4
    Additional Information 4: 47c4c50ce2a722fd0e980152a4812593

  219. YILMAZ AKYILDIZ June 3, 2012 at 2:36 am -

    You write: Now if the above method doesn’t work for you or if in Step 4 you see that you already have msxml6.dll
    I HAVE DONE EVRYTHING YOU SAY BUT I DO NOT SEE dir msxml6 NOT FOUND.

    Type of Phone SAMSUNG GALAXY NOTE N7000
    Type of computer MSI CR 650 AMD X2
    What Android OS you are running 2.3.6
    What OS is on your computer WİNDOWS 8 PROFESSIONAL 64 BİT

    SİNCE İ COULD NOT GET msxml6 directory my kies would not recognaize my phone.
    Thanks and we will attend to you problem ASAP.
    I hope so…
    thanks

    yilmaz.akyildiz@gmail.com

  220. John June 2, 2012 at 9:44 pm -

    Hope the link doesn’t get blocked, but I wrote-up a tutorial on how to fix this from another angle, and haven’t seen it anywhere else. : ) Here you go, http://cmpstuff.blogspot.com/2012/06/another-method-to-make-samsung-kies.html

  221. John Nguyen June 2, 2012 at 1:57 am -

    Samsung Galaxy Tab P7510 16G
    Android 3.2
    When I tried to connect my tab to a pc, there was a message from PC to announce something like that “one of the usb devices attached to this computer has malfunctioned and windows does not recognize it”. I have already installed Samsung Skies 2.0. I have tried to reset my tab to come back factory setup but It did not change anthing. Thank you for all your answerings

  222. Sainath June 2, 2012 at 12:24 am -

    hello,

    I have Samsung Galaxy Note GT-N7000 and I am unable to connect KIES to my note through the cable provided. It does not detect the connection. Few days back it was working fine and suddenly its stopped connecting. I have also upgraded the KIES on the laptop but no use.

    please help!

  223. Himanshu May 29, 2012 at 11:33 pm -

    Phone: Samsung I9103 Galaxy R
    MobileOS: Android 2.3.5
    Computer: Amd haxacore, 6gb ram, 1tera bite haddisk
    ComputerOS: Windows 7 home premium

    Problem:- when i m connecting my phone to the kies they showing this error: reconnect the device in Samsung kies(pc studio) pc studio mood. current connection mood not supported by kies.

    help me out please..!!! reply me soon..

  224. mayank saraf May 29, 2012 at 9:23 pm -

    i am having galaxy note.
    i am having windows 7 the installation of kies is finished properly bt after that it doesnt start n say a message that “kies has stopped working”
    i tried reinstalling it many times but in vain

  225. Rich T May 29, 2012 at 12:48 pm -

    I gave up on Kies months ago, after several attempts to install it on my Windows Vista p.c. only to have it freeze, or give me error messages when I connected my Samsung smartphone.

    You’d think, that the powers that be at Samsung would be totally aware of the issues and would’ve done something about this.

    I love my smartphone but I’m not impressed in the slightest with this software.
    It’s kind of unacceptable in this day and age and reminds me of the hassle I had with the Sony proprietary software which came with their mp3 players a few years back which was totally unworkable and a joke in comparison to i-Tunes.

    I’d love to be able to connect my Samsung to the p.c. and do some organizing for it, or update the firmware etc.

    I’ve seen some “solutions,” posted here and there online, but though I’m pretty p.c. savvy, I’ve neither the time, nor the inclination to waste time on such things when the company that made the software should’ve addressed the issues by now and furthermore, it shouldn’t be for us to have to jump through hoops in order to use something that should work out of the box, so to speak.

    So, until Samsung get the message and deal with these issues my Samsung phone will remain as it is and I won’t be tearing my hair out any longer over the issue!

    ;O)

  226. daniel May 29, 2012 at 11:26 am -

    galaxy note n7000
    hello my kies and phone connection was working great the other day, but tonight when i try’d to connect it said please reconnect in (pc studio) current connection mode not supported by kies try usb blar blar blar,
    done all that and still no go,
    my computer is advent 5302 windows vista
    please help because ics is just around the corner
    many thanks dan

  227. Max May 27, 2012 at 6:52 am -

    Phone: Samsung Galaxy Note GT-N7000
    Computer: Windows 7 bootcamped on Mac Book Pro
    Android OS: 2.3.6

    Installed Kies on my windows to get ICS on my galaxy note. Tried to connect my phone to pc after installation and does not detect when plugged in. Have tried reconnecting and also reinstalling driver from Kies several times. Please help!

  228. chris May 25, 2012 at 4:21 am -

    Although the msx file showed I still did => Type ‘regsvr32 msxml6.dll’ and press enter and you should see something similar to the screen below.

    My Ace now connects to Kies.. Thanks very much for the fix.

  229. Jon May 24, 2012 at 9:51 am -

    My pc, is dual core 4gb Ram ATI Radeon HD 4550 graphic card running windows 7 Ultimate SP1 my phone is Samsung Galaxy s GT-I9000 running Gingerbread Rom

    After installing samsung kies software when starting program it blue screens my pc ive tried several suggeested solutions but none have worked can you help

  230. Hussnain Haider May 23, 2012 at 2:50 pm -

    Phone: Samsung Galaxy GT-19100
    Computer: Sony Vaio FW Series
    Andriod OS: 2.3.5 (Ginggerbread)
    PC OS: Windows Vista 64 bit

    I was using samsung kies before, but somehow it was giving some problems. I uninstalled it and downloaded a newer version (2.3.1.12044_18). Whenever i try to install, it asks for “This setup will perform an upgrade of ‘Samsung Kies’. Do you want to continue?”. After i select Yes, a green bar fills up and another pop up message appears “To install the latest version of Samsung Kies, you need to uninstall the previoius version first. Do you want to uninstall the previous version and proceed with the installation?”. Now, when i select Yes in this menu, it starts deleting the registry files but after it’s completion, it again shows the same message “This setup will perform an upgrade of ‘Samsung Kies’. Do you want to continue?”. The problem is that it keeps on repeating again and again.

    I have tried alot of things but this problem persists and keeps on popping these messages. Can you please help me out with it ?

    Thanks for your concern :)

    Regards,
    Hussnain Haider

  231. mohammed fazal May 21, 2012 at 12:33 am -

    hi Sir,
    Phone: Galaxy S GT i9000/ Android OS icecream sandwich 4
    PC: Windows 7 professional

    Recently I updated my galaxy gti9000 from gingerboard to icecream sandwich 4. after that I couldnt connect to samsung kies to restore my contacts. In my new GT i9000 OS, I could find USB setting to change setting to connect to keis.
    After connecting USB cable to device, I could find MTP message on my screen.

    please advise me how to connect
    Thanks

  232. Jan Schalke May 20, 2012 at 7:36 am -

    Phone: Galaxy Ace ( GT-S5830i)
    Type of computer: desktop windows, 500 gb harddisk, 1.3GHz
    What Android OS you are running: 2.3
    What OS is on your computer: Windows XP SP3, fully updated

    Tried almost everything from all kind of sites including yours, as well as the Kies Tutorial. But Kies never makes the connection. Please help!!!

  233. Nancy May 19, 2012 at 11:03 am -

    Get the URL but get “web page not available” message on the PC. Suggestions?

  234. Char May 18, 2012 at 11:00 am -

    Kies hangs and freezes most of the time it’s running due to it’s excessive cpu resource usage which flat lines most of the time at over 100% on a 2.3GHZ cpu with 4GB ram running Vista SP2. The required cpu for Kies is 1.8GHZ so this indicates something seriously amiss with this software that needs immediate attention to fix. I personally like Samsung products so I am both surprised and let down to see such a poor quality program which is only beta standard being used as Samsungs pc to mobile interface software, so in my observations it’s letting the company name down big time around the world, just do a search for customers who are having problems using Kies. Hope this prompts someone at Samsung to fix this serious bug. I am running the latest edition of Kies.

  235. Stefan May 17, 2012 at 12:05 pm -

    Type of Phone: Samsung Galaxy Tab 10.1
    Type of computer: Acer Laptop
    What Android OS you are running 3.2
    What OS is on your computer Windows 7 Home Edition
    Kies just trying continuous to connect but without success. Status is alway trying to connect.
    Please help

    Regards
    Stefan

  236. Gash May 14, 2012 at 12:49 am -

    P.S. Maybe it might work for other phone models too.

  237. Gash May 14, 2012 at 12:48 am -

    Those with Galaxy Note trying to get the phone detected with KIES and connected.. I followed Basit Khan’s advice below.. I took out the SD Card and reconnected and it worked. It’s not enough to unmount in the settings, you have to physically take out the card. Hope it works for you too.

  238. Riccardo May 13, 2012 at 8:01 am -

    Type of Phone- Samsung Galaxy S2
    Type of computer- macbook late 2009
    What Android OS you are running- 2.3.6
    What OS is on your computer- OSX Lion

    The same problem, kies is an incredible shit. I cant upgrade to ICE CREAM, is not possible to connect to my phone. Tried all solution surfing on www. ANY IDEAS?

  239. fazal May 11, 2012 at 9:17 pm -

    I have a samsung galaxy note (shvE160s) and connect to kies in a windows 7 32bit operating system via usb. kies states its. “Connecting.” But never does. Have tried everything i can think of.. Reinstalling kies etc etc etc. Any Ideas?

  240. mike edwards May 6, 2012 at 1:43 am -

    I have a samsung galaxy note and connect to kies in a windows xp operating system via usb. kies states its. “Connecting.” But never does. Have tried everything i can think of.. Reinstalling kies etc etc etc. Any Ideas?

  241. Sherzod May 5, 2012 at 3:07 am -

    Type of Phone – Samsung galaxy tab 10.1
    Type of computer – Desktop
    What Android OS you are running – 3.2
    What OS is on your computer – Win7 64 Ultimate
    Describe exactly how you try and connect the phone to your computer each time (make sure to try the same method a couple times to make sure it’s consistent) and write down all error messages or error reference numbers for us – The service cannot run on this device

  242. Abhinay May 4, 2012 at 7:34 pm -

    Type of Phone: Samsung Galaxy Y pro DUOS(GT-B5512)
    Type of computer: Acer Laptop(ASPIRE 5570)
    What Android OS you are running: v2.3.6
    What OS is on your computer: windows 7 ultimate
    Reference: http://www.mediafire.com/i/?k9dljrq44ys45bi
    problem is as the above reference is showing for long time & continuing forever. even it hadn’t connected. please help me

  243. Tamara May 4, 2012 at 3:55 pm -

    Type of Phone Samsung Galaxy sII
    Type of computer Acer Aspire 5251
    What Android OS you are running 2.3.4
    What OS is on your computer windows 7 Ultimate 64 bits servipack 1
    I´m Trying to install Kies_2.2.0.12014_18_7.
    say: Error 1402. could not open key
    UNKNOWm/components/58C0B5EAAD5A5198FDDE6A469AA/1038C8576962584FA5435B4210089A0. Verify you have access to that key.
    then
    feature transfer error
    Error: -1603 fatal error during installation.
    But I´m running OS as administrator. HELP PLease!!!!

  244. Tina May 4, 2012 at 1:29 pm -

    Phone: Samsung galaxy Note
    Computer: unknow
    Android OS: original when purchase
    PC OS:windows XP

    symptom : able to detect galaxy note when plug in, after install Kies and connect to phone , it hang there and show connecting.
    wait for long time until the whole PC hang.

    Tried reinstall everything , including driver. Doesn’t help.
    work fine with KiesAir .

    Pls help.

  245. mamoojkc April 30, 2012 at 10:39 pm -

    i had a lot of problems before connecting with Kies with the Note N7000.
    Solution: disable the usb debugging and clear the memory in task manager

    Now it is updating the firmware to 2.3.6

  246. sudhakar April 28, 2012 at 11:33 pm -

    Type of Phone- Samsung Galaxy ACE
    Type of computer- DELL
    What Android OS you are running- 2.3.3
    What OS is on your computer- Windows 7

    When I try to connect my phone to Kies it says ” device not supported by kies 2.0″. I have tried to the USB driver reinstallation and registered the msxml files. But still not able to connect to the Kies. Can you please give some more ideas as to how to get this working?

  247. Damjan April 28, 2012 at 7:09 am -

    Type of Phone: samsung xcover 271 – GT-B2710
    sw ver: B2710XXJL1
    csc ver: B2710OxFJL1
    Type of computer: PC Intel Core 2 Duo E8400 @ 3.00GHz, 4GB
    What OS is on your computer:MS Windows 7 Ultimate 64-bit SP1

    I connect the phone using USB cable, phone says ‘initialising’ and says then ‘connected’, Windows recognizes that the phone has been plugged in, phone folders can be accessed via My Computer, phone recognised as GT-B2710 but when I run Kies (v 2.3.0.12035_16), it takes about 30sec to popup a message: Unable to connect to GT-B2710. Failed to retrieve device information. No mentioned procedures help…

  248. rajendra April 25, 2012 at 10:18 am -

    hi
    Type of Phone :smart phone samsung wave 525 GT-S5253
    Type of computer :personal computer
    What Android OS you are running :bada 1.1
    What OS is on your computer :32-bit OS (WIN7)
    i connect the mobile with option samsung kies from connectivity>USB then open the program kies on the computer and it tries to connect .
    the computer shows error device not responding to solve the issue reboot device
    plz help fast

  249. James Shen April 23, 2012 at 4:49 pm -

    Hi. I have a samsung galaxy player 5.0, model# YP-G70. Android 2.3.5.
    I have a ibuypower desktop computer, intel core i5 cpu 750 @2.67ghz
    4GB RAM, windows 7 home premium, 64 bit
    I installed the latest Samsung Kies 2.3.012035_16. (released today, 4-23-12)

    It used to be simple. I plug in my usb cable, and my phone automatically installed the driver on my computer. And I can copy and paste whatever I want into the samsung player.

    But now, everytime I plug in the cable, it says “reconnect device in samsun gkies (pc studio) mode. Current mode not supported by kies.

    I tried your method, but it didn’t work.
    Any other suggestions?

  250. wall April 23, 2012 at 9:52 am -

    Updated my Windows XP Kies to 2.3.0.12035_16
    New version of Android version 4.03 updated my Galaxy SII via Kies USB

    Contact screen now has “Contact Tips” with instructions to swipe right or left. At which point the screen freezes. Sometimes can get pass this but contact screen frozen and shows empty contacts (no name).
    I can read contacts via USB when running Kies on PC

    Any suggestions please?
    Address data input fields different in earlier Kies version. Is this the problem?

  251. krishna April 23, 2012 at 6:21 am -

    sir,samsung kies firwall update 2.3.0.12035_16,is installed and its againg showing the same update to install,i want to update my galaxy s2 plss tell me wht 2 doo

  252. Suril Shah April 21, 2012 at 9:22 pm -

    Type of Phone- Samsung Galaxy S2 GT I9100-T
    Type of computer- HP Pavilion
    What Android OS you are running- 2.3.3
    What OS is on your computer- Windows 7

    When I try to connect my phone to Kies it says ” device not supported by kies 2.0″. I have tried to the USB driver reinstallation and registered the msxml files. But still not able to connect to the Kies. Can you please give some more ideas as to how to get this working?

  253. CHETAN HABIB April 21, 2012 at 7:02 am -

    Type of Phone – Samsung Galaxy Note GT-N7000
    * Type of computer- AMD processor
    * What Android OS you are running – 2.3.6
    * What OS is on your computer – Windows xp
    * using USB cable.. and then running kies, after clicking samsung apps in kies, this msg is poping up
    getting error: “SAMSUNG APPS Cannot be run, please try again later”

    help me with this pleas…

  254. Daniel Thorsson April 20, 2012 at 3:55 pm -

    Thank you!

    After browsing hundreds of Android forums, I ended up finding this simple solution here.
    Though I had the .dll installed, the regsvr32 command did the trick.

    Thanks again!!!

    Kies is up and running!

    Thanks again!

  255. predhivraj April 20, 2012 at 12:21 pm -

    helllo sir,
    i need a info.
    does talking tom application support bada os??

  256. Syeda Khushbakth Palvashe Rizvi April 20, 2012 at 9:51 am -

    * Type of Phone – Samsung Galaxy Y GT-S5360
    * Type of computer- Hp DV6T Pavilion entertainment notebook
    * What Android OS you are running – 2.3.6
    * What OS is on your computer – Windows 7
    * using USB cable.. and then running kies.
    getting error: “unable to connect to GT-S5360. Failed to retrieve device information.”

  257. Martin April 19, 2012 at 7:49 pm -

    hi
    Type of Phone :smart phone samsung wave 525 GT-S5253
    Good day!

    Subject: Problem connecting handset in pc. Warning Message Prompt

    Type of computer : personal computer
    Handset O.S: bada 1.1
    O.S: 32-bit OS (Windows XP Profwssional)

    Every time I connect my handset it prompt an error message like this:
    “Samsung Kies is currently running. To use Networking wizard normally, you must exit Samsung Kies, Do you want to exit Samsung Kies?”
    I tried fixing the problem by following your instructions posted here but nothings happened, still the warning error prompt.

    I’m looking forward for your response re my concern.

    Thanks!

  258. mahmoud abu hager April 18, 2012 at 4:30 pm -

    hi
    Type of Phone :smart phone samsung wave 525 GT-S5253
    Type of computer :personal computer
    What Android OS you are running :bada 1.1
    What OS is on your computer :32-bit OS (WIN7)
    i connect the mobile with option samsung kies from connectivity>USB then open the program kies on the computer and it tries to connect .
    the computer shows error failed inistalling MTB USB device.
    plz help fast

  259. Danielle April 18, 2012 at 4:20 am -

    Phone: Samsung Galaxy 3 (GT-I5801)
    Phone OS: Android 2.3
    Computer OS: Windows 7
    It says that Kies cannot retrieve device info.

  260. Ben April 12, 2012 at 6:46 pm -

    Type of Phone: Samsung Galaxy Note GT-N7000
    Type of computer : HP pavillion dv9823cl
    What Android OS you are running: 2..6.35.7(DDLB2)
    What OS is on your computer : Windows vista 32 bit

    When I connect my phone I can hear the usb connect sound followed straight after by disconnect sound on the computer….. Device says MTP connected in notification area but there is absolutely no sign of it anywhere on my computer. If I connect using the USB utility it connects but this wont work with kies (for firmware update etc).
    Any ideas Ive tried nearly everything.

  261. Drew April 11, 2012 at 7:26 pm -

    Device: Galaxy Tab 10.1 (GT-P7510)
    Android: 3.2
    PC Processor: AMD Phenom II X6 1090T 3.2 GHz
    PC OS: Windows 7 Ultimate x64
    Kies Version: 2.3.0.12035.16.4

    Same problem as as Mike T (from April 7, 2012 at 4:12 pm) — I followed the instructions on this page by re-registering “msxml6.dll” one of my PCs even though it was already installed. With the USB cable connected, Kies takes about 60-90 seconds to try to connect. Afterwhich, the “Cannot start service on the device. Please disconnect then reconnect the device” error message pops up. By the way, I have tried different versions of Kies (2.1., 2.2, 2.3) on three separate Windows 7 PCs and have encountered the same error. One of the PCs had a fresh Windows 7 installation with all updated patches and .NET 3.5 SP1. For all PCs, if I connect directly to the Tab through Windows Explorer, it works just fine (e.g., drag/drop files, view folders, etc.) and I can also connect to Kies via Wi-Fi just fine. It’s just those isolated moments when I need a firmware update or heaven forbid, getting the long overdue ICS 4.0 update, that having a USB connection would be needed (I’m not certain about the ICS update though Kies; I hope it’s OTA).

    Please help! Samsung absolutely is inferior when it comes to software and support!

  262. Mike T April 7, 2012 at 4:12 pm -

    Samsung Device: Galaxy Tab 10.1 (GT-P7510)
    PC: Intel Processor-based Core2 Duo T6400 2.0 GHz
    Android: v.3.2
    PC OS: Windows 7 64 Home-Premium (Service Pack 1)

    I followed the instructions on this page, very carefully. After connecting my Galaxy Tab device to my Laptop PC, Kies appeared to try and connect. However, after approximately 90 seconds, I received an error in a popup that stated “Cannot start service on the device. Please disconnect then reconnect the device.” I went through this process several times, and each with the same result. I have also uninstalled and re-installed the Samsung Kies software several times, as well. I know the device works on my Laptop because I can browse the device and its folders via Windows Explorer.

    Thanks for your upcoming assistance.
    Cheers,
    MT

  263. Hemant Saini March 28, 2012 at 12:54 am -

    Steps to connect Samsung I9xxx series to Kies for firmware upgrade, sync and backup/restore:
    1. Download latest kies from samsung site. (http://www.samsung.com/in/support/download/supportDownloadMain.do and select mobile phone as type)
    2. Install Kies. If get any issue with the kies after installation just upgrade it to latest patches. Help -> check for updates. Even though I downloaded latest one, it still had some upgrades for itself.
    3. Put your mobile phone in Kies detectable mode. Settings -> Wireless and network -> USB settings -> Samsung Kies.
    4. Free as much memory as possible in phone. Task Manager -> Clear memory
    5. Stop as many services as possible, especially antivirus services. Settings -> Applications -> Running Services.
    6. Connect mobile phone to laptop/desktop where kies is already installed and started.
    Note: sometimes when phone is locked kies doesnt connect.

    Worked for me, I hope it works for you all too.

  264. Zanda55 March 26, 2012 at 12:21 pm -

    I have problem so pleass help me ! I have kies and i have mobile galaxy 3 (samsung GT-I5800) and on mobile is setted that when is connected with PC to use Kies but i open Kies and Kies is searching for mobile……..searching……..searching……..searching……..and it cant find it here is the photo http://oi43.tinypic.com/10hvmyx.jpg pleas help i want update my mobile and lot of things more (sry bad english i am from croatia) !

  265. Nitish Saxena March 25, 2012 at 7:32 am -

    Had the same problem of Kies not being able to connect to GT-N7000.

    Tried after turning off the USB Debugging mode (Settings–>Applications–>Development) and it worked perfectly fine then.

    The problem I guess might have been with the MTP port initialization.

  266. harikrishnaa March 24, 2012 at 8:50 pm -

    hi my name is hari and i am using kies software when i am connecting the phone it shows drivers are not installed i re-installed the kies again but it shows like that my OS is windows 7 32-bit 2gb ram my phone is samsung galaxy Y s-5360 android version is 2.3.6 only usb is connecting plz tell me solution for this

  267. S.K.Aggarwal March 22, 2012 at 2:55 am -

    Thanks in advance. Hope you are able to help me?
    Phone – samsung Fit GT-S5670
    Computer : Intel core i3 64 bit.
    Android : 2.3.4
    System: Windows 7 ultimate.

    My problem is that the Kies does not run on the computer. It used to be okay. But, now when I click to load Kies, I get an error saying “Main stage stopped working” trying to find solution, but then nothing happens. I have tried the original Kies disc that came with the phone and also the latest Kies from the web but nothing works and I get the same message and the programme just doesn’t load.

  268. nimz March 20, 2012 at 12:56 pm -

    For all those that cant connect to Samsung kies, remove external memory card.
    It worked for me, but not sure it will for everyone else…

    Hope this helps :)

  269. BASIT KHAN March 19, 2012 at 9:05 pm -

    I have just unmount thte SD card, its get connected

  270. Phil March 19, 2012 at 2:36 am -

    You could try my method involving USB debug and task manager. I’ve blogged about it here:
    http://blog.coultard.com/2012/01/how-to-reconnect-in-samsung-kies-pc.html

  271. Dick Luttrell March 15, 2012 at 7:16 pm -

    Samsung Device: Galaxy Tab 10.1 (GT-P7510)
    PC: Intel Processor-based
    Android: v.3.2
    PC OS: Vista 64 (V.6.0.6002 Service Pack 2 Build 6002)

    After following the instructions on this page very carefully, upon connecting my Tab device to the PC, Kies appeared to try and connect. However, after approximately 30 seconds, I received an error in a popup that stated “Cannot start service on the device. Please disconnect then reconnect the device.” I went through this process four times, each with the same result. It may be worth noting that when I originally received the Tab (~ 3 months ago) I installed Kies and it worked perfectly. I think I first observed the problem during an update of Kies software.

    Thanks for your assistance.

  272. Shiva Shankar March 12, 2012 at 8:46 am -

    As everyone having this problem with Kies, me too have same problem with my new samsung galaxy note ( GT-N7000 ), all suggestions followed in vain except for this one by diya – ” I ‘ve solved my usb to kies problem in galaxy tab 10.1, solution is: clear memory in task manager then connect before connecting to the pc ”

    It worked wonder

    still it keeps asking firmware update and does nasty things each time, but started just neglecting it and working with the kies somehow

    hope samsung developers ashamed not fixing this problem

  273. sajairaj March 11, 2012 at 9:38 am -

    Type of Phone galaxy s plus I9001
    Type of computer – pentium dual core 2.66 ghz, 750 MB RAM
    What Android OS you are running – gingerbread 2.3
    What OS is on your computer – win XP SP2
    Describe exactly how you try and connect the phone to your computer each time (make sure to try the same method a couple times to make sure it’s consistent) and write down all error messages or error reference numbers for us – Through USB cable only. even with connecting or without, I get the error message like “kies has encountered an error and needs to close”. I know that I I have a limited RAM. But whether I have an option?. I tried kies mini in two versions, New PC studio as well. But nothing is working. Now what should I do?

  274. Andrei March 7, 2012 at 9:29 am -

    Hello, I have a galaxy s2 and kies 2.2.0.12014_18. It sais that it cannot start device service. I have msxml6.dll. I use win 7 on 32 bits(not 64). Any idea how to get kies to connect(reinstall drivers has no effect)

  275. sofriendly March 7, 2012 at 6:11 am -

    hello.
    I have samsung galaxy S mobile model GT-I9000 and firmware version
    2.3.3. , and I have Hp pavilion dv3 laptop
    and I use windows 7 64 bit on it and I was able to use samsung kies
    previoulsy but after I updated it’s version it didn’t work so that when
    I try yo open it I get an error message saying kies stopped working
    and when i view the problem details it shows these lines:
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Kies.exe
    Application Version: 1.0.0.458
    Application Timestamp: 4f2b9f22
    Fault Module Name: CliSecureRT.dll
    Fault Module Version: 5.4.1.0
    Fault Module Timestamp: 4e91ee85
    Exception Code: c0000005
    Exception Offset: 00015668
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    I uninstalled and installed it many times and tried many solutions but
    failed to get it working.
    help me please

  276. Brian March 5, 2012 at 11:32 am -

    I don’t believe Samsung has announced Windows 8 compatibility with Kies

  277. dhruv March 5, 2012 at 5:04 am -

    please let me know how it works in windows 8 …. its totally not working… not even open that !!!! please help me out …. tks in advance..

  278. Chris March 4, 2012 at 6:03 pm -

    My problem about Kies not detecting my unit was already resolved.

    However this error keeps on popping up when I’m trying upgrade

    FirmwareUpdate has stopped working
    Description:
    Stopped working

    Problem signature:
    Problem Event Name: CLR20r3
    Problem Signature 01: gt-i9000.exe
    Problem Signature 02: 11.7.6.1
    Problem Signature 03: 4e13ef03
    Problem Signature 04: FirmwareUpdateAgent.Common
    Problem Signature 05: 1.0.0.0
    Problem Signature 06: 4e13ef03
    Problem Signature 07: 1fd
    Problem Signature 08: 0
    Problem Signature 09: System.IndexOutOfRangeException
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033

    My unit info:

    Model Number: GT-I9000
    Firmware version: 2.2
    Baseband version I9000XXJPP
    Kernel Version: 2.632.9
    root@SE-S608 #1
    Build Number FROYO.RSJP5

  279. Erick March 2, 2012 at 9:56 pm -

    Phone: Samsung GT-I5800
    Computer: HP Pavillion dm3
    Android OS: 2.1-update 1
    PC OS: Windows 7
    The Kies software don’t pass from “conecction”when i tried to use the program. I unistalled, restart the Pc, ahd reinstalled the software and nothing changed.

  280. matrix d February 29, 2012 at 4:07 pm -

    thanks a lot, it really works on my pc…^^,

  281. Sundararaman February 29, 2012 at 8:06 am -

    Type of Phone
    Samsung Galaxy Mini – SGH-499Y

    Type of computer
    Acer

    What Android OS you are running
    2.2

    What OS is on your computer
    Windows 7

    Describe exactly how you try and connect the phone to your computer each time (make sure to try the same method a couple times to make sure it’s consistent) and write down all error messages or error reference numbers for us

    Step 1: Open Kies in the computer
    Step 2: Connect mobile device to the computer
    Step 3: Getting a prompt in the kies “Connecting”
    Step 4:Getting error message “REconnect the device in Samsung Kies (PC Studio) mode. Current connection mode not supported by Kies.”

  282. diya February 28, 2012 at 10:33 am -

    I ‘ve solved my usb to kies problem in galaxy tab 10.1, solution is: clear memory in task manager then connect before connecting to the pc

  283. diya February 28, 2012 at 10:32 am -

    I ‘ve solved my usb to kies problem in galaxy tab 10.1, solution is: clear memory in task manager then connect be for connecting to the pc

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  305. Suhara February 24, 2012 at 10:48 pm -

    Phone – Samsung Galaxy S Captivate
    Phone OS – Gingerbread 2.3.5
    PC OS – Win7 64Bit (HP Pavilion DV-6113tx)

    When I connect my phone using Samsung Kies, it doesn’t detect my phone and it always shows ‘Connecting’ under the connected devices list.

  306. Akshay Kuchanur February 20, 2012 at 5:36 am -

    Phone: Samsung Wave s8500
    Computer: Acer Aspire 47362
    Bada OS: upgraded to 1.2 from 1.0
    PC OS:windows 7

    I can use my phone in mass storage mode.
    And even in Samsung kies…. But ever since i upgraded it to 1.2 Kies doesn’t detect the phone….

    It says THE DEVICE DOES NOT SUPPORT THIS SERVICE…

    What should i do??

  307. beetee February 19, 2012 at 10:07 pm -

    for the past couple of weeks i cant seem to have my music,pics and videos from my galaxy-y to my pc…. I can only view the word document and the vcf format but no media. How do I go about solving this issue?

  308. Robert Brown February 19, 2012 at 1:17 pm -

    Phone : Samsung GT-S8500
    Computer : Novatech Intel Q8300 4gb RAM Intel G41 chipset Windows XP Professional SP3
    Op system ; Bada 1.2
    Connection : Samsung USB lead to Kies
    Problem: Failure to sync with Microsoft Outloook schedule. Error message : Outlook schedule does not work. Can transfer photos etc. so connection is fine.

  309. Mark February 19, 2012 at 1:19 am -

    Phone: Samsung Champ Duos (E2652W)
    Phone OS : its own stuff, whatever the name is
    PC: Windows XP Pro (32b) SP3
    Problem:
    I connect phone to the PC, it says usb device found, but device has malfunctioned or other problem, can’t connect it. Kies is installed; USB drivers mentioned above are installed; the msxml dll is already present. Phone also doesn’t mention any problems.

  310. MOosa February 18, 2012 at 12:26 pm -

    Dev Type: Galaxy Tab 10.1
    android OS 3.2
    OS windows 7 64 Enterprise SP1 with latest update
    problem can’t connect my tab to Kies

  311. Robert Chan February 18, 2012 at 4:54 am -

    Why is it the the end user has to go through these type of steps to make the Samsung work? Is it because Samsung Products are inferior????
    I am using a Samsung Tab;et GT-P1000 the trouble I have with it is unbelieveable.
    If I had a choice, I would not buy Samsung again

  312. Tiago February 17, 2012 at 3:38 pm -

    Thank you guys so much! It worked fine for me.

    Computer: Samsung RC530-S05PT
    Phone: Samsung Galaxy Y Pro
    OS: Windows 7
    Android OD: 2.3.6

  313. Sandra February 16, 2012 at 7:11 am -

    Hey there this is not working for me basically what is happening is Samsung kies just comes up with connection to device but never connects, i need to have the version 1.5 so i can update my phone because the 2.0 wont update my phone to the newer version because my phone is only 1.0 please help me

  314. sanjaymg February 16, 2012 at 12:48 am -

    Type of Phone: Samsung tablet 10.1
    Type of computer: Desktop
    What Android OS you are running: Honeycoomb 3.2
    What OS is on your computer: Win Xp
    I have installed latest Kies on machine and trying to connect my tab with PC to sync data. I tried uninstall / Installing KIES many times but no luck. I am continuously getting MTP device error (code 10). Please guide me, I am totally frustrated.

  315. Mike February 15, 2012 at 1:14 pm -

    Type of Phone: Samsung Galaxy Note GT-N7000
    Type of computer : Dell studio XPS
    What Android OS you are running: 2.3.6 (API10)
    What OS is on your computer : Windows 7 Professional 64-bit
    Phone connected via USB lead and recognised by PC, all drivers installed successfully.
    Sync with Outlook 2007 fails each time at 39%, it just “hangs”. Tried uninstalling and reinstalling various versions of Kies, latest version is 2.2.0.12014_18_7 installed today. Backup in Kies of various elements works, apart from Schedule, which fails at 99%.
    Thanks
    Mike

  316. Philip February 15, 2012 at 10:23 am -

    I am trying to get Kies to connect to a Samsung Galaxy T959 Vibrant phone.

    Phone:
    Samsung Galaxy T959v phone
    Froyo 2.2
    Froyo.UVKB5 Build number

    I have tried four ways till Sunday to get Kies to recognize my phone.

  317. sangeeta February 15, 2012 at 4:41 am -

    Type of Phone :Touch
    Type of computer : Desktop – MS , XP
    What Android OS you are running : BADA
    What OS is on your computer : XP
    Describe exactly how you try and connect the phone to your computer each time (make sure to try the same method a couple times to make sure it’s consistent) and write down all error messages or error reference numbers for us
    1. Connect device using data cable, start kies.
    Kies shows Connecting…., but device doesnt get connected in kies.
    2. in my machine i also get one popup showing ‘Problem installing driver for this device…Invalid INF…”

  318. Chris February 12, 2012 at 1:00 am -

    I’m trying to update my firmware, while I’m doing that this error keeps on popping up

    FirmwareUpdate has stopped working
    Description:
    Stopped working

    Problem signature:
    Problem Event Name: CLR20r3
    Problem Signature 01: gt-i9000.exe
    Problem Signature 02: 11.7.6.1
    Problem Signature 03: 4e13ef03
    Problem Signature 04: FirmwareUpdateAgent.Common
    Problem Signature 05: 1.0.0.0
    Problem Signature 06: 4e13ef03
    Problem Signature 07: 1fd
    Problem Signature 08: 0
    Problem Signature 09: System.IndexOutOfRangeException
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033

    Here’s what I’ve tried already
    -reinstalling Kies
    -updating version
    -restarting computer
    same problem
    After doing the above mention, I’m experincing a hard time detecting my device using Samsung Kies.
    Its just saying “connecting ” wants me to troubleshoot which I did, reinstall USB drivers, restart computer. Same problem

    My unit info is:
    Model Number: GT-I9000
    Firmware version: 2.2
    Baseband version I9000XXJPP
    Kernel Version: 2.632.9
    root@SE-S608 #1
    Build Number FROYO.RSJP5

  319. Raquel February 10, 2012 at 8:30 am -

    I had a problem with a Samsung Galaxy S GT-I9000 Gingerbread and Windows 7 x64: it didn’t connect to the latest official version of Kies. I tried the connection troubleshoot several times and nothing happened. I was able to connect to the device as an USB device but Kies was unnable to connect.

    In the end I tries once again the kies connection troubleshoot, but this time when the system was going to install the device drivers, I selected skip Windows Update check. Then the local drivers were installed and finally my device got connected to Kies again.

  320. Tony February 8, 2012 at 3:36 am -

    One thing I have learned – after having experienced many connection errors – is that the screen of the Samsung Galaxy S2 (GT-I9100) must NOT be locked when you connect it to your computer. I still get connection troubleshooter screen but when I unlock the screen then connection is established.

    Something else that irritates me is that you can backup Schedule, To Do list, Messages, Memo, Mini Diary and Call Log BUT you cannot access them from your computer via KIES. Will have to look at another program that does offer more functionality ie view/compose/send sms from computer.

  321. nick February 7, 2012 at 5:29 pm -

    i have a samsung galaxy s captivate and everytime i get on kies mini to update it says server not found, PLZ HELP

  322. Anthony Kerkula February 7, 2012 at 9:09 am -

    phone: samsung galaxy s 4g
    computer: desktop computer
    android os: froyo
    pc os: windows 7 64 bit

    Kies still says phone is not supported

  323. jay garcia February 6, 2012 at 7:59 pm -

    phone: samsung galaxy s i9003
    computer: desktop computer
    android os: gingerbread 2.3
    pc os: windows 7 ultimate (32)

    after connecting my phone to samsung kies it always says “could not connect. please reboot device”. i rebooted my phone but still, it says the above…

  324. ksabs February 6, 2012 at 6:22 pm -

    thanks a lot it works for me!

  325. Rafael Moscardi February 6, 2012 at 4:47 pm -

    Type of Phone:Samsung Galaxy S I9000b
    Type of computer: Sony Vaio
    What OS is on your computer: Windows 7 64bit
    What Android OS you are running: Android Gingerbread 2.3

    Well in my case, there’s no explanation. I used to sync everything through Kies. It was working properly like 5 one week ago. I don’t know why it stopped working, with no explanation. I didn’t install anything new on both devices, I mean neither computer, nor Cell phone. I read there is something about the size of the file names I have installed. I tried everything I saw on the forums and even your procedure. None have worked. When I plug the cable into my device, the windows doesn’t even start reading the drivers. Kies doesn’t recognise and windows don’t too. I really don’t know what to do. I would appreciatte a lot if you could help me.

  326. Neil February 2, 2012 at 12:17 am -

    Hi there… I have just started having this problem with my Galaxy S II (GT-I9100) running Android 2.3.3. I have an hp Probook 4520s running Windows 7 (64-bit). When I try to connect to Kies, I get the following error message: “Cannot start service on the device. Please disconnect then reconnect the device” I completed the method you listed above but it still gives the same error. Please help!! Thanks… Neil

  327. Tom February 1, 2012 at 9:47 am -

    I have the Samsung galaxy ace GT-S5830, and this worked like a charm where everything else failed. I downloaded the driver for my pc manually but kies couldn’t make a connection (Looked like it was stuck on “connecting”). After using the commandprompt however, everything worked just fine.

    Thanks a bunch!

  328. Jean Dessain February 1, 2012 at 4:39 am -

    Kies 2.1.1.11124_17
    Samsung Galaxy S2 GT-i9100 I9100XXKI1
    Android 2.3.4 GINGERBREAD.XWKI4

    Computer Sony VAIO with OS Windows 7 Home Premium 64 -bit

  329. Ashish Gautam February 1, 2012 at 2:32 am -

    Galaxy Ace S5830
    Android 2.2
    Windows 7 Home Premiumx32
    Kies doesnt work wid the idea net setter provided the connection
    it ends the connection
    how to update d phone???

  330. Brichi Balao January 26, 2012 at 5:46 am -

    android 2.3.6
    samsung galaxy s2 gt-i9100

    pc: vista 64-bit

    can’t connect to kies. connects only in usb mode.

  331. Sas January 24, 2012 at 8:46 am -

    to whomever wrote the short article. do you know the steps for when it’s a mac in use instead of a pc? would help a lot. thanks!

  332. chandu January 24, 2012 at 6:00 am -

    i have problem with installing Kies_2.1.0.11112_41_7 .
    i bough samsung galaxy ace GTs5830…
    my laptop is dell with windows7 os.
    i getting error as ERROR:1152 error in extracting …
    plz tel solution for this problem

  333. Mark January 23, 2012 at 6:10 pm -

    Hello,

    I have this connecting problem. My Galaxy Y cant be connected to kies.

    Please help me. Thanks.

  334. Patanjali January 23, 2012 at 10:39 am -

    After EACH Kies update, make sure you turn the phone OFF completely (I even take out the battery) and turn on.

    I had the forever ‘Connecting …’ problem, and tried all the suggestions of unmounting the SD card, exiting Go Launcher.

    In the end, turning off then on, without doing ANYTHING else, enabled the new drivers to find the phone very quickly.

  335. Dan January 21, 2012 at 9:06 pm -

    Samsung Galaxy Ace GT-S5830D
    Vista 64 bit
    Android 2.3.4
    Downloaded Kies Ver.2.1.1.11124_17
    When connected, Kies automatically starts up but stopped at “connecting” and never able to connect with my Ace.
    Followed above steps but at Step #6, received this message “The module “msxml6.dll” was loaded but the call to DllRegisterServer failed with error code 0×80070005.
    Any fix suggestions? Thanks!

  336. Erik Dölerud January 21, 2012 at 11:23 am -

    Phone: Samsung Galaxy Ace GT-S5830
    Computer: HP Compaq 6510b
    Android OS: 2.3.6
    Pc OS: XP (service pack 3)

    Didn’t connect at all, no mass storage or anything. Also no reaction from phone on connecting cable except charge starting. Followed the guide and restarted phone ‘simultaneously’ and everything works great! Thanks for help!!

  337. Richard sjöberg January 16, 2012 at 1:44 pm -

    Phone:Samsung galaxy nexus
    Computer: Dell latitude e6320
    Phone os: android 4.0.1
    Computer os: windows 7 sp1
    Tryed all of the above…..
    Nothing works.
    Kies running i connect the phone, kies tell me its connecting
    Then nothing else happens…. Also tryed to unmark the usb
    Thing under ” developer ” in the phone…..
    Richard. S
    Tr

  338. Taurai January 16, 2012 at 1:05 am -

    ■Samsung Galaxy S2
    ■Toshiba Qosmio
    ■GingerBread.XWKI4 Android 2.3.4 Kernel 2.6.35.7-I9100XWKI4-CL575468 root@DELL143 #2
    ■Windows 7 Home Premium 64 Bit
    ■ Kies version 2.1.1.11124-17
    ■I use a USB cable and Kies can correctly identfy the GT-I9100 phone. I can see phone music, photos etc and drag and drop from PC to phone and vice-versa.
    ■ Problem 1: In Kies under Store->Samsung Apps it keeps saying that “Samsung Apps can not be run. Please Try again later”. I have tried adding proxy info in Kies.exe.config and that also doesn’t work.
    ■ Probem 2: In Kies under Store->Podcast Channel it keeps saying You cannot use the service; a network problem is interfering with your connection to the Internet or server. Please Try again later.
    I have tried for several times for days on end.
    ■ I have trie dthe above at work where we conenct to the Internet through a proxy and I got both problems 1 and 2. I even tried connecting from home where I dont need a proxy and got the same problems 1 & 2.

    Please help and thanks for your service

  339. Siddhant Khandelwal January 15, 2012 at 7:58 am -

    Phone:Samsung Galaxy Ace GT-S5830
    Computer:Dell inspiron
    Android OS: 2.2.1 Froyo
    PC OS : Windows 7 home basic
    I m having trouble in updating my phone thorugh my PC. It is showing internet connection problem but its working very well.
    The message is “No Response from server. Please chech if your internet connection i activated and try again”.
    Please help me out…

  340. Daniel Jodoin January 14, 2012 at 3:59 am -

    Good Day,

    Appreciate the support:

    I can connect mass storage USB but not through latest Kies

    ■Type of Phone: Samsung SGH-I727R (Version 2.3.5)
    ■Type of computer: Workstation Intel(R) Core (TM) i7 CPU 930
    ■What Android OS you are running: 2.6.35.11-I727RUXKJ7-CL646451
    ■What OS is on your computer: Windows Pro 7 SP1
    ■ I open kies software (latest), I connect the phone via USB, the Kies software indicates connecting and just continues/hangs without success connecting, No software errors just a link to troubleshoot connection problem. I can goto my phone at this time and connect to USB mass storage and I see the the Samsung drive.

    Thanks for any support you can give me in this matter.

    Dan

  341. Atul January 13, 2012 at 5:34 am -

    Type of Phone Galaxy 2
    Type of computer : Toshiba
    What Android OS you are running : 2.3.5
    What OS is on your computer : Windows 7

    Tried the above – doesnt connect to the pc.
    Also – my phone is stuck in Flight mode – it shows no service all the time. When i go to get out of flight mode – it doesnt do anything.

    Has anyone seen this before ? what are my options ?

    help!

  342. Elin January 11, 2012 at 5:16 pm -

    Hi, I unchecked the USB debugging thingy. Then I followed all the instructions above. I can finally re-connect to my PC. I’m using Samsung Galaxy SII & Windows 7 Pro. Thanks a lot!

  343. Ragith January 10, 2012 at 9:25 pm -

    Phone: Samsung Galaxy Y GT-S5360
    computer: Acer ASAG3730/ASAG1730
    Android OS: Android v2.3.5 (Gingerbread)
    OS is on my computer: Windows7 Ultimate 32-bit (6.1,Build 7600)
    Error Showing: When i connect my mobile, Kies shows a message box which says ” Unable To Connect to GT-S5360.Failed to retrieve device information.

  344. Ragith January 10, 2012 at 9:20 pm -

    Phone: Samsung Galaxy Y GT-S5360
    computer: Acer ASAG3730/ASAG1730
    Android OS: Android v2.3.5 (Gingerbread)
    OS is on my computer: Windows7 Ultimate 32-bit (6.1,Build 7600)

  345. Brian January 10, 2012 at 3:47 pm -

    @Dave and IvanCT: Make sure to have USB debugging turned OFF (Menu > Settings > Applications > Development)

  346. taufiq January 10, 2012 at 10:10 am -

    Phone: Samsung Galaxy S2
    MobileOS: Gingerbread 2.3.3
    Computer: Acer 4935
    ComputerOS: Windows Vista 32-bit

    Hi. I’ve tried almost everything. Re-installing kies, USB driver, unchecking the usb debugging mode and search the internet to resolve the problem but it still won’t recognise my phone and retrieve the phone information. Please help…

  347. Jayson January 9, 2012 at 10:34 am -

    it worked on my samsung p7500 thx alot!!! cheers!

  348. Dave January 8, 2012 at 12:38 am -

    Phone: Galaxy Nexus GT-I9250
    Computer: Intel Core 2 Quad
    Android OS: 4.0.1 Ice Cream Sandwich
    PC OS: Windows 7 Ultimate 64bit (Kies 2.1.1.11124_17)

    When i try to connect my Nexus to the computer, nothing happens to kies, it does not detect my phone at all. :-(

  349. IvanCT January 7, 2012 at 8:40 am -

    Phone: Galaxy Mini GT-S5570
    Computer: Intel Pentium 4 3.0 GHz
    Android OS: 2.3.5 Gingerbread.XWKS7 (Emanon ROM v3)
    PC OS: Windows 7 Ultimate 32bit / Windows XP (Kies 2.0)

    when i connect my phone to pc, nothing happens to kies, does not detect my phone.. ive tried all the best solution but nothing happens..

    though i can use usb function of it, (debugging, etc)

  350. Edgars January 7, 2012 at 8:14 am -

    After downloading 5 different builds of kies this was the only approach that worked. Thank you realy realy much.
    os: winXP 5.1.2600
    device: samsung galaxy tab p7500 3.1

  351. a pig of vast proprotions January 4, 2012 at 7:49 pm -

    With hundreds of millions of Samsung Android and Bada phones sold, Samsung must be generating a ton of very bad karma for itself with it’s PC phone software, Samsung Kies. It really is a nasty piece of shit that any international public company should be thoroughly ashamed of.
    Here’s an extract of one of millions of messages in forums discussing Kies: “I had 5 backups via Kies. Every single one failed to restore, each giving the same error
    message.”
    So, if you use Samsung’s official software to back up your phone, there’s a reasonable chance the backup wont restore. YET, if you ‘root’ your phone (gain access to and priviledges over the root folders and files of the Android OS) so you can install a reliable phone backup app such as Titanium Backup, you void your
    warranty.
    To me, that’s dirty business. Fuck you Samsung. Fix Kies.

  352. Steve January 4, 2012 at 2:16 pm -

    Phone: galaxy S GT I9003
    Pone OS: gingerbread 2.3.4 ( xxkp7 Flashed)
    PC: custom built
    PC OS: windows 7 ultimate (32 bit)

    hello please help, Ive Installed Kies and followed all instructions including updating drivers etc…Made sure phone is set to Samsung Kies in the “About phone” section and Plugged Phone in using usb cable that came with it and all it does is say “Connecting” this goes on for ages with no connection….I’ve uninstalled and installed Kies about 2 or 3x’s to see if that changes anything but still nothing

  353. Nani January 4, 2012 at 3:48 am -

    Hi frds,

    1. I am using galaxy ace from last few months. I ma not able to connect to WIFI in my office…

    But recently my frnd bought galaxy R and he is able to connect to WIFI in my office…

    Only the difference is in my ACE the android version is : android 2.3.4 and my frnd is having android 2.3.5
    is it the difference or……

    any other reason. If this is the reason how i can update to android 2.3.5 in my ACE………………

    2. In my ACE i am facing the problem “Network error, please check the network”. I am not able to find why the message is coming….

    3. I have 8GB memory card in it still my phone is very slow.

    Please respond to my questions. Thanks in advance….

    Nani….

  354. rey January 3, 2012 at 5:56 pm -

    Hello

    I’m having problem when i connected my samsung wave 525 in samsung kies. When I connected my device it says “device not responding. To resolved the issue reboot the device”. I’m doing that many times but nothing happened. Please help me. Looking forward for your help!

  355. Brian January 3, 2012 at 12:00 pm -

    Hi Meg,

    I see that you are still running Eclair. What carrier are you using? There should have already been an OTA update to Froyo. Try using a differnet computer as well.

  356. Meg January 3, 2012 at 6:21 am -

    Phone: Samsung Galaxy S GT-I9000
    Computer: Toshiba Laptop Satellite L650
    Android OS: 2.1
    PC OS: Windows 7 Home Premium
    I installed Kies and connected the phone, it shows connecting for hours and nothing happens at all. I’ve re-installed Kies, tried different USB ports, factory reset phone and it does nothing. It’s very frustrating. Please help me!

  357. craig January 3, 2012 at 2:51 am -

    phone: galaxy s2
    was running 2.3.3 (wasnt updating without connecting)
    windows 7 64bit
    and i am in the UK

    i had the problem with Kies not recognising my device like many other people here,

    i found this online and it worked for me, and it is very simple to do.

    My Samsung Galaxy is not being detected in my PC
    Resolution
    1. Unplug the USB cable
    2. On the cell phone, dial the following number: *#7284# Once the last # is hit, the PhoneUtil application is launched. Choose USB -> Modem and then USB -> PDA mode. The good mode should be PDA. Even if the mode is PDA, switch to Modem and then back to PDA.
    3. Plug the USB cable.

  358. Marcelo Bruckmann January 2, 2012 at 3:40 am -

    Phone: Samsung Galaxy SII
    Android: Android 2.3.4. Baseband I9100UHKI1. Kernel Version: 2.6.35.7-I9100UHKI2-CL553601 se.infra@SEI-07 #2. Build number: GINGERBREAD.UHKI2
    Computer: (Notebook) Toshiba Satellite. COre 2 Duo, 3Gb Ram, Vista Home Premium 64bits

    When Kies made its automatic update last week, I started receiving “Reconnect de Device in Samsung Kies (PC STUDIO) mode. Current Connection mode not supported by Kies.

    How Can I solve the problem?

    I have all the dlls mentioned up installed.

    Thanks in advance.
    Awaiting your kind information.

  359. Amyiee00 January 2, 2012 at 12:53 am -

    Phone: Samsung wave s8500
    Computer: Acer Aspire 5740
    Mobile OS: bada
    Laptop OS : windows 7
    I installed Kies but after wards when I tried to open it, it said “MainStage isn’t working” and so I checked other sites, and downloaded/installed “Windows Mobile Centre” then after that when I tried again, it said “Kies has stopped working” and then I tried the above, and it says the same thing…

  360. joe January 1, 2012 at 2:41 pm -

    Type of Phone: Samsung Omnia II (I8000)
    Type of computer: Asus K42JV
    What Android OS you are running: Windows Phone 6.1
    What OS is on your computer: Windows 7 64 bits

    When i connect the phone at the computer with samsung kies. the program show me the next message: The device is not soported by kies

    please heeelp

  361. Jon December 31, 2011 at 9:39 am -

    Type of Phone : Galaxy Ace
    Type of computer : Dell Inspiron 570
    PC OS : Windows 7

    Found a fix to “… This device is not supported Kies 2.0 … ” :-

    Run Kies as an *admin* – the account wasn’t an admin, I tried running Kies as an admin, and Kies recognised the Galaxy phone.

  362. Choonyew December 30, 2011 at 8:19 am -

    Type of Phone : Galaxy Note GT-N7000Z
    Type of computer : Acer Aspire 4920 Notebook
    Android OS : Gingerbread. DXKK1 version 2.3.5
    PC OS : Vista Home Premium Service Pack 2

    Run Kies 2.1.1.11124_17 – when the program was ready, connected the USB cable to the phone, connection sounded on both the phone and on the PC, the cursor rotated for a while and the AutoPlay window popped up together with the “Unsupported device alert” window containing the message “This device is not supported by Kies 2.0. Make sure that your device is supported and try again.”

    Note: Tried with another phone, Galaxy S2, it worked fine.

  363. govardhan.d December 28, 2011 at 8:48 am -

    Type of Phone: Samsung Galaxy Y
    Type of computer: Dell Laptop
    What Android OS you are running: Android 2.3
    What OS is on your computer: Windows 7
    Followed ur steps…connected system cable and mobile usb….system throwing error….unable to connect GT S5360..Failed to retrieve the device information.

    Help on this….

  364. Saurav December 27, 2011 at 11:26 pm -

    Samsung Galaxy S
    Model – GT-I9003
    Firmware – 2.2.1 (froyo)

    Computer – Intel I5 with Windows 7 Enterprise Edition, 64-bit

    When I select Samsung Kies, I see “MTP Application” on the screen, while Samsung Kies is constantly trying to connect to the phone (it says “Connecting” and stays like that for more than 15 mins). Since I don’t see any progress there so I leave hopes there. I see some other people here have also faced the same problem. Any solutions for the same??

  365. Mick December 27, 2011 at 3:08 am -

    Phone: Samsung Galaxy S2 (G9100)
    PC: Acer Aspire 5740G
    Android OS: 2.3.4
    PC OS: Windows 7 Home Premium 64 bit

    Since the OS update about 3 weeks ago to 2.3.4 I haven’t been able to sync to Outlook 2007. When I try to sync the progress bar goes to 39% then refuses to go any higher. It was fine before the update.

    Tried the fix above and both parts installed OK but still no joy.

    What have Samsung done?

  366. Deepak December 26, 2011 at 6:56 pm -

    Need help.
    Model number SAMSUNG-SGH-I997R
    Firmware version 2.3.3
    Baseband Version I997RUXKG3
    Kernel Version 2.6.35.7=I997RUXKG3-CL366622
    Build Number GINGERBREAD.UXKG3
    I get error after connecting to Kies using USB as ‘this device is not supported under this version Keis 2.0′

  367. saroj December 26, 2011 at 12:51 am -

    Phone: Samsung Galaxy5 I5503
    Computer: Dell Inspiron 1545
    Android OS: 2.1
    Pc OS: Windows 7
    When I try to connect phone using Kies for internet its showing the error message(“Ras create phone failed” and sometimes its showing the “OS Error”) from network side it is properly working but its not working properly while using the internet connectivity through kies. where i can get the alternative software for pc connectivity without the kies can u tell me please…..

  368. Jamil December 24, 2011 at 11:26 pm -

    Phone: SDamsung Champ GT-C3300K
    Os: Windows Xp SP3

    Hi i have a samsung champ (gt C3300k) that i found. connects to mass storage fine. when i try to connect to Kies it says: “Device not responding. To resolve the issue, reboot the device.” Have rebooted over 10 times also did master reset. still same problem. any ideas?

  369. Jamil December 24, 2011 at 11:23 pm -

    Hi i have a samsung champ (gt 3300k) that i found. connects to mass storage fine. when i try to connect to Kies it says: “Device not responding. To resolve the issue, reboot the device.” Have rebooted over 10 times also diud master reset. still same problem. any ideas?

  370. sanjay gaur December 23, 2011 at 1:46 pm -

    laptop:acer 5920
    pc os: windows 7 ultimate
    device: samsung wave 2
    i had old kies so i updated the latest one few days back…..so now i hv latest kies but this version does not have tethering
    so how i connect to internet using kies

  371. AlexDroid December 23, 2011 at 1:33 pm -

    USB DEBUGGING MODE MUST BE ENABLED !!!

    After many attempts at trying to get my Galaxy Ace connected to Kies I decided to enable “USB Debugging mode”. This was turned off by my Android’s antivirus. It can be enabling by going to Settings->Applications->Development. I was endlessly getting the message “Reconnect the device in Samsung (PC Studio) mode . Current connection mode is not supported by Kies.”. As soon as I enabled USB Debugging mode and connected the cable, Windows 7 64-bit installed the phones drivers and all was well.

    It worked for me!!!

  372. Jay December 21, 2011 at 9:16 am -

    Type of Phone: Galaxy S2 T-Mobile
    Type of computer: Custom PC
    What Android OS you are running: Gingerbread
    What OS is on your computer: Windows 7 64 bit
    Describe exactly how you try and connect the phone to your computer each time (make sure to try the same method a couple times to make sure it’s consistent) and write down all error messages or error reference numbers for us:
    I Start the Kies air app and hit start and then open my url in chrome. Everything works great but disconnects while I am on the phone often. It connects right back up by hitting the start button and refreshing the url window with no problems. I was just wondering if there is a way to stop it from disonnecting 10 times per day. Other than that it seems to be connecting flawlessly.

    I also have a problem when I type in a contact name in messaging, it doesn’t actually send the text to that person. I have to scroll down and find a message they have sent to me so that I can reply to them. This would be much easier if it was in the format on my phone where all messages sent and received from each person are in one place. I often have to scroll back several pages to find a sent message from that person to reply too. I can’t even send one from one that I sent them. Only forward option showing.

    It is also frusterating that I get a popup everytime that I send or receive that I have to click ok for, and if I was typing a message during that time I have to start over. Would be nice to be able to disable that.

  373. ghen December 21, 2011 at 4:10 am -

    phone – samsung galaxy y young s-5630
    andriod-2.34
    desktop pc windoxs xp
    instaling kies is easy but when I’m trying to run the kies it doesnt work.pc doesn’t recognise phone wen its connected trough usb cable..
    kindly help me if you can

  374. Geordie December 20, 2011 at 9:22 am -

    SGH-T959, current firmware 2.2, receive the Unsupported Device Alert message (your device does not work with Kies 2.0…) Have tried everything including switching to debugging mode, any advice appreciated…thanks.

  375. Joolz December 20, 2011 at 6:49 am -

    Windows XP SP3+
    Kies_2.1.0.11112_41_7
    Android 2.3.4 Gingerbread XWK
    Samsung Galaxy SII GTI9100
    All suggestions completed and no success. Communication error using USB with continued ” Reconnect the device in the Kies PC studio” What poor software!

  376. Girish Meher December 19, 2011 at 9:37 pm -

    Type of Phone: Samsung Galaxy Note GT-N7000
    Type of computer: Lenovo Laptop (Windows OS)
    What Android OS you are running :GingerBread
    What OS is on your computer: Windows Vista
    Describe exactly how you try and connect the phone to your computer each time (make sure to try the same method a couple times to make sure it’s consistent) and write down all error messages or error reference numbers for us
    I am getting the same error message and this has been appearing I think AFTER I installed the CompanionLink Synchronise software.
    The error message is: “Cannot start service on the device. Please disconnect then reconnect the device”
    I have got this message a couple of times now. Tried re-booting to see if it went away but no luck.
    It could be that the CompanionLink software may override the Kies?
    Thanks for your help.

  377. J West December 19, 2011 at 4:15 am -

    Samsung Galaxy S (SHW-M110S) running Gingerbread.VF24 Firmware2.3.4
    Standard desktop computer running windows 7 pro (built myself)

    I bring up Kies. Plug my phone into USB. Kies shows that it is trying to connect. Scrolls for ~30 seconds. Then a pop-up window appears and it says:
    Unable to connect to SHW-M110S. Failed to retrieve device information.
    Same way everytime. I already tried looking for the file listed above, but it is already there, and I have reloaded USB drivers many times.(6x)

  378. Srini Reddy December 19, 2011 at 2:46 am -

    phone – samsung galaxy y
    andriod-2.34
    instaling kies is easy but when I conncting phone to system it is not connctig I tryed
    above steps re installing dll’s for windows 7 64 bit computer but it is not working…kindly help me if you can.

    and also find that i have not find USB enable option on my Galaxy Y (GT-S5360)…kindly let me know how to enable this….

  379. vidyasagar December 16, 2011 at 9:23 pm -

    phone – samsung galaxy y
    andriod-2.34
    instaling kies is easy but when I conncting phone to system it is not connctig I tryed
    well but It not conncted Ithink kies waste software

  380. Chaitanya December 16, 2011 at 1:53 am -

    Type of Phone : Samsung Galaxy s2
    Type of computer : HP Pavilion
    What Android OS you are running : Gingerbird
    What OS is on your computer : Win 7 Ultimate

    I have followed all your steps in cmd, but the issue still exists. when I plug in the usb to my pc Kies it shows please connent a device. I have done all the possible troubleshooting uninstall/re install, driver update. Nothing works. This is really frustrating, I think Kies is the worst software ever.

  381. Frank December 14, 2011 at 2:53 am -

    Hi there,
    Phone: Samsung N7000
    Computer: HP EliteBook 8460p
    Android OS: 2.3.5
    PC OS: Vista 32-bit Enterprise SP2
    I installed Kies and connected the phone, it shows connecting for hours and nothing happens at all. Uninstalled Kies and re-installed, tried different USB ports, factory reset phone, I still have the same issue. Please help!

  382. Aniket Kulkarni December 13, 2011 at 12:38 pm -

    i have upgraded samsung kies ver 2.0.1.11053_99
    n m
    using samsung Wave 525.
    the problem us that i dont find tethering option in this new kies version! how do i connect to internet now!!??

  383. Daniel December 11, 2011 at 4:06 pm -

    Never mind. It turned out that we need to switch the phone to the debugging mode so that Kies can connect to it. I think this should be a bug.

  384. daniel December 10, 2011 at 6:07 pm -

    Type of Phone :galaxy q (sgh-t589r)
    Type of computer :asus p5rd2-vm (3.2 gig processor,2 gig memory)
    What Android OS you are running :2.2.2 froyo
    What OS is on your computer :Windows 7

    Unsupported device alert:
    This device is not supported by Kies 2.0.
    Make sure that your device is supported and try again.

  385. jeth December 9, 2011 at 3:34 pm -

    Type of Phone: samsung galaxy y gt-s5360
    Type of computer: acer aspire one
    What Android OS you are running: 2.3.5 gingerbread
    What OS is on your computer: windows xp2

    At first i was trying to update my firmware but then i had a connection error, so i stopped the download, unplugged usb and turn off phone even when it says “Do not turn off target” :(
    Then i tried to connect my phone again, kies cannot detect it. tried re installing kies from website, tried installing samsung drivers, tried resetting the phone, still it cant detect it.
    Kies always says “Troubleshoot connection error”

    Help please

  386. Jen December 9, 2011 at 2:07 am -

    Can I just say that I got stuck at step 4 with errors until I RAN CMD AS ADMINISTRTATOR and it worked great :)

  387. Darshit December 8, 2011 at 6:03 am -

    Type of phone:Samsung Galaxy Fit
    Type of Android OS:2.2
    Type of Pc OS:Windows 7 Ultimate

    i m not getind ne notifications on
    my phone..and neither my pc is detecting it…

  388. Adnan December 8, 2011 at 12:16 am -

    it doesn’t work :(

    Samsung Vibrant T959
    Core i7 Extreme Edition
    8GB Ram

    Baseband version: T-959 UVJFD
    Kernel version: 2.6.29
    Android OS: 2.1update 1
    PC OS: Windows 7

  389. Keerthi Chandra December 6, 2011 at 1:44 pm -

    Wow Thanks it worked :D

  390. wilson December 5, 2011 at 6:42 am -

    before u follow those steps,plz switch off ur wave n connect it to pc,i think kies won’t connect if ur phone is turned on

  391. Eva December 4, 2011 at 11:14 am -

    I had to uninstall kies before it could install the new version. however it froze when completed and never installed the newer version. now i do not have kies on my c drive and cannot locate it in my control panel. It has disappeared and now i cannot update my phone. This is frustrating! I cannot even download the program anymore it says failed!!

  392. matthew noel November 30, 2011 at 1:03 am -

    i made a mistake it supposed to say does not have a pc mode in it

  393. matthew noel November 30, 2011 at 12:55 am -

    Type of Phone :galaxy q (sgh-t589r)
    Type of computer :asus p5rd2-vm (3.2 gig processor,2 gig memory)
    What Android OS you are running :2.2.2 froyo
    What OS is on your computer :xp service pack 3
    I followed all the steps no problems but i keep connecting to kies and it says un supported device kies 2.0 numerous times,i got my phone at rogers in canada
    my phone tht i know off does have a pc mode in it.
    Why would samsung give software tht doesnt work makes no sesnse to me
    anyways any help will do

  394. Jeff Stevens November 30, 2011 at 12:28 am -

    samsung kies is worth for nothing! how can a mobilephone producer offer such a bad software which doesn’t work right?? unbelievable!!

  395. Alibaba November 29, 2011 at 3:58 pm -

    @Wen and others still having Kies probs. Try:

    http://lymond.hubpages.com/hub/How-to-Connect-Samsung-Galaxy-S-with-Kies-on-your-PC

    It worked for me.

  396. eril November 29, 2011 at 6:53 am -

    i have the same problem with my new samsung galaxy y. i followed the instructions and it worked! thanks. :3

  397. wen November 28, 2011 at 11:36 pm -

    Samsung GTI9100T
    Acer Aspire 5030
    2.3.3
    Windows Xp

    i’ve followed each step, i didn’t have the file specified and downloaded it, everything worked fine but when i try to connect to kies by plugging the usb cord into my phone then the pc, did it multiple times and it still comes up with unsupported device, kies 2.0 cannot detect the device, make sure it is updated.
    have reinstalled kies 3x’s from samsung site

  398. jse November 27, 2011 at 1:59 pm -

    Bought a new Samsung Galaxy Q (Canada), model SGH-T589R with android 2.2.2 Froyo. Trying to sync from HP laptop with W7 x64 installed. After installing Kies, it comes up with “Unsupported device alert” – “this device is not supported by Kies 2.0. Make sure that your device is supported and try again”. I have latest Kies version, according to Kies – v2.1.0.11095_121. I try to troubleshoot the connection from Kies page that shows up, and it re-installs the device driver (Samsung_usb_driver_for_mobile_pone – downloaded from your site), restart Kies and then it comes up with the same unsupported device alert.

    I’m looking for something that will reliably sync outlook 2007 calendar and contacts – without having to go through Google’s cloud. So far, very unsuccessfully.

  399. taj November 26, 2011 at 7:40 pm -

    Type of Phone: samsung galaxy s i9000
    Type of computer: Intel core2due 2.5ghz nd 2 gb ram
    What Android OS you are running: 2.3.3
    What OS is on your computer: android 2.3.3

    when i tried to connect my samsung phone to my computer using kies
    its getting stuck or frozen or else its not detecting my phone and by the way my phone is in debugging mode and can access the device as mass storage but i wanted to use kies.I’ve uninstalled and installed Kies about 2 or 3x’s to see if that changes anything but nothing!.. any help would really be appreciated

  400. Ash Siwan November 25, 2011 at 8:47 pm -

    B2710
    PC
    Win XP Media Center Edition Ver 2002 SP3

    I connect the phone using USB cable, phone initilises and says ‘connected’, Windows recognizes that the phone has been plugged in (phone folders can be accessed via My Computer, phone recognised as GT-B2710 but when I run Kies (v 2.1), it does not move forward from the ‘Connecting’ phase. I have left Kies running for a few minutes, but it does not connect with the phone. I have tried the steps above, but still not luck. No errors returned either.
    I have tried the Kies ‘Diagnose connection problem’ wizard, but all that seems to do is to re-install the driver, still no help. I have tried the Samsung Helpdesk here in New Zealand, but they weren’t able to help much, so please help : )

  401. cherry November 24, 2011 at 12:57 am -

    Type of Phone: samsung galaxy s wifi4
    Type of computer: hp probook 4730s
    What Android OS you are running: Android 2.2.1
    What OS is on your computer: Windows7 64 bit
    Describe exactly how you try and connect the phone to your computer each time (make sure to try the same method a couple times to make sure it’s consistent) and write down all error messages or error reference numbers for us

    I have tried connecting the device to Kies for the first time. After some trouble, they connect. But after I have updated something for Kies/the mobile device through Kies, I can no longer connect my device to Kies. and the message appear is ‘ The device is not supported by Kies2.0′
    I have tried uninstall and reinstall Kies.
    i have had installed the samsung USB drive.
    I have tried the above method till step 3 as I have had ‘msxml6.dll’ already.

  402. Sanjeev November 21, 2011 at 3:11 am -

    Type of Phone
    Type of computer – Samsung Galaxy Ace GT-S5830
    What Android OS you are running – v 2.3.4
    What OS is on your computer – Windows XP Service Pack 3

    Hi,
    It all started with 3 days back when i started to upgrade my Firmware & it just went wrong after that. Though i have high speed broadband connection, still though after 8hrs it was just stuck with 85% upgrade only. It was very weird & strange for me. Hence, i tried to disconnect & applied the Emergency Recovery Firmware. Initially i thought my New phone was gone but after couple of tries my Phone was back alive.
    But then after this incident, things are not the same as i connect to my PC via Kies.
    It keeps on trying to connect but fails & it just keeps doing so…
    I have also tried to reinstall Kies software 2-3 times but situation still the same.

    Not sure how to fix this problem & overcome from this challenge.
    After reading all the comments & problems above i think Samsung Dev Team should spend more time in doing UAT tests before implementing things blindly.
    Hope to see some solutions for my problem.

    Brgds – Sanjeev

  403. anurag November 20, 2011 at 12:27 am -

    i think the worst pc suite ever used is kies lots of problem i think developers have not tested this product….

  404. vinod November 17, 2011 at 12:37 am -

    got a replacement set– rebooted pc and phone
    re-registered msmxl 3 and 6
    it worked
    now restoring backed up data ….

  405. Hector November 16, 2011 at 12:22 pm -

    Just try to reboot your phone and pc..
    And tada its works for me

  406. selcuk November 15, 2011 at 4:15 pm -

    …by the way. For some starters. You may check and/or try these:

    Choose “Ask on connection” and test all connection modes. Each will setup drivers on your PC including USB debugging mode under Settings -> Applications -> Development. Since Kies doesn’t like it at all, do not keep it, just uncheck as soon as your PC installs needed drivers via connection. Keep your phone asking for the connection method until you finally succesfuly connect to Kies.

  407. selcuk November 15, 2011 at 4:02 pm -

    Read this after you think you’ve tried every single solution on the net. Speaking of GT-i9003. I’ve tried all, if it says “connecting” for more than a minute, it won’t. First of all, THERE IS a solution. If you’ve tried everything and still get nothing, here are my suggestions:

    1. If you want to run and get some satisfaction with a “safe-mode-like” Kies, try download mode. Close your phone. Press and hold down volume button on the left side while pressing and holding home button down center plus pressing and holding power button until you see the yellow android cleaning out some junk. If you’re there, connect USB cable and let your PC set some more drivers up. Sometimes you may miss it. Just try again from the start. Be sure Kies is running. After everything is silent, Kies waits up and running, in this cable connected position, press and hold power button until screen starts to fade out. It’s going to be a fast restart. My only chance to get Kies working in a less functional mode was this desperate try. Probably you’ll get connected and be able to export your phone book using Kies.

    2. Unfortunately the only way I succeed connecting to Kies everytime and fully functional as expected was formatting both internal and external SD cards. Format external one by choosing to eject it first. The menu option will appear to format it. In the end, I’ve factory resetted as the last action. Do not use tricks, just use the menu. Settings > Privacy> Factory data reset. After all, by some chance, you’ll be connecting to Kies just like me. Be sure to back up you thing you may need first.

    Conclusion:
    * Yes, Kies sucks. Earlier versions (<2.x) work well since laters not. If you've installed some applicatios, used external SD to store mp3, applications etc., somehow it does not connect. Choose not to set up any applications or play with settings before you get all updates. Do not connect to 3g or wi-fi either. Before anything else just try a clean update process first. Update everything Kies warns for since you can. Ofcourse be sure to fully charge your phone first and choose flight mode to prevent incoming calls.

    * Samsung Support is kind but has no idea about solutions, at least I get this kinda support. Be sure to check Kies after suspicious application or action you setup or apply, this may help people to find the exact guilty move and avoid it.

    * Although official updates deployed late, prefer them anyway. Rooting your phone, "Odin"ing your phone, bitch-slapping your phone may be and seem funny and heroic. But can you count on an operating system you have no idea about how it's built? If you don't use a pirate OS, don't use alternative versions. Your IMEI may get changed to optimistically just a clone of Charlie Sheen's IMEI, you may be one of potential zombie phone victims serving to some guy behind the doors, some critic system-specific background tasks may have been modified and/or manipulated for some "holy mission"s. Hopefuly you may only get some hardware problems such as camera malfunction which seems to disappear after re-flashing. In short, do not apply and use any 3rd party (some Internet guys call theirs original!) OS unless you wrote or compiled it to the end.

    * You think you're unlucky? I'm still using Froyo 2.2.1 just because my country-specific gingerbread update for Kies is not ready yet. Grrrrr!

    End of my personal suggestions… Good luck!

  408. Emil November 15, 2011 at 11:57 am -

    Phone: Samsung Galaxy Mini
    Computer: Acer eMachines E443
    Android OS: 2.2.1
    Pc OS: Windows 7 Home

    I try to connect my phone with Kies and it just connects, connects and connects, but really doesn’t connect to the device.. What should I do?

  409. TONY NGUYEN November 12, 2011 at 4:14 am -

    Hi there,
    I have problem with my Samsung Galaxy S, the problem is that the mobile phone can’t communicate to PC with Kies software, any time I connect there is the message comes up like “Reconnect the device in Samsung (PC Studio) mode . Current connection mode is not supported by Kies. My mobile phone firmware 2.3.3, my window XP for PC

  410. sachin November 11, 2011 at 10:19 pm -

    Type of Phone – Samsung GS II GT – I9100
    Type of computer – Intel Core 2 Duo CPU E8400 @ 3.GHz, 4.00GB Ram
    What Android OS you are running – 2.3.3
    What OS is on your computer Windows 7
    untitled the debug usb @ GS II Setting > Development
    run kies @ PC
    connect GS II to PC by usb cable
    PC show connecting @ kies screen
    show connected @ GS II
    Then I just keep waiting for an hour and hour but nothing happen.
    Please help

  411. Welty November 11, 2011 at 5:36 am -

    I hope everyone kept in mind to set his connection mode to Samsung Kies and not to USB or something else?

    It might solve the problems of some people here.

  412. Jean-Philippe November 10, 2011 at 11:23 am -

    Samsung Galaxy S, 1st generation GT-I9000
    Firmware 2.2
    Kernel 2.6.32.9 root@SE-5611 #1

    Kies_2.0.0.11014_49_2 (latest version, just installed)
    PC : Windows 7 Pro (with all latest updates and service packs) running on a Thinkpad lenovo type 4336

    Kies detects the Samsung phone, tries to connect and then always fails with the message “unable to connect to gt-i9100. failed to retrieve device information”

    I checked the dll and registered them
    and tried to have all drivers up to date (setting / applications / USB in debugging mode)
    to no avail

  413. Via Palfuriana November 10, 2011 at 4:02 am -

    Ups, the message was sent too early:

    I have a Galaxy SCL GT-I9003
    Firmware 2.2.1
    Kernel 2.6.32.9 roor@SE-S608#1
    Froyo.BGKB3

    It works fine and connects to the PC by Kies USB.

    BUT IT DOES NOT LOAD THE CONTACTS.
    It reaches up to 57%, and then it stops loading contacts.
    I have most than 900 contacts in my phone.
    I had a Nokia before and I transferred all my contacts by using the external SD method, but I have many contact names with accents, so there ara funny signs instead of the letters and, if I have to change them one by one in the phone, it will take for ages.

    Thank you.

  414. Via Palfuriana November 10, 2011 at 3:42 am -

    I have a Galaxy SCL GT-I9003
    Firmware 2.2.1
    Kernel 2.6.32.9 roor@SE-S608#1
    Froyo.BGKB3

    It works fine and connects to the PC by Kies USB.

    BUT

  415. Dave Wyatt November 9, 2011 at 4:47 am -

    Samsung Galaxy Apollo GTI5800

    HP DV6

    Android 2.2

    Windows 7 64 Bit

    I don’t receive any errors at all. I connect the lead to a USB port on my laptop and the other end into the phone and nothing happens. I know the USB port works as I have plugged other things into it which work ok. The lead I have is ok too as that works with a friends phone.

    Everything worked ok until Samsung Kies updated a few months ago. :-(

  416. rohan nagale November 8, 2011 at 8:11 am -

    kies takes too long time to connect & still it is not connecting about 1 hr..
    galaxy s
    2.1 android.
    i have latest kies…….

  417. murali November 7, 2011 at 5:28 pm -

    my mobile net work does not work. I tried everything and i am india and using airtel
    it showns no comnection. i checked the setting, selected airtel but would not connect

  418. Renjith P November 6, 2011 at 8:18 pm -

    Samsung Galaxy POP
    Android 2.2 OS
    Windows 7
    I am getting following error messages:
    as soon as i connect my mobile, getting one error pop-up ” Unable to connect to GT-S5570. Failed to retrieve device information.”
    then i have to select ‘USB debugging connected’, then it will show ‘USB debugging’ option as checked. i have to un-check it. then kies will give the message ” Reconnect the device in Samsung Kies (PC studio) mode. Current connection mode not supported by Kies.”

  419. George C November 6, 2011 at 9:01 am -

    Hi all,

    I have a galaxy GT-5800 and i have done all the above given istructions but i receive the message when i am trying to connect it with kies: “Unable to connect to GT-I5800. Failed to retrieve device information”.

    Type of Phone : Galaxy GT-5800
    Type of computer : HP Pavilion, What Android OS you are running. 2.1 update 1
    What OS is on your computer:Win 7 64bit

  420. Mohammed Ayub Kasim November 3, 2011 at 3:17 am -

    Dear Sir,
    I have Samsung BADA Wave 2 and my computer is Windows Vista home basic. I have installed Samsung Kies latest version from Samsung website. Still my PC is not recognizing my phone. It is giving message Unknown Device and driver has not been installed for device. I tried many times reinstalling the Samsung USB driver from Kies. For your kind information i have also tried your above instruction and it is also giving error message. Hope you will reply mail at soonest for which i will be highly grateful.

    Thanks in advance.

    Mohammed Ayub Kasim

  421. waqar November 2, 2011 at 12:33 pm -

    kies install very easy but when i run the kies this fatal error come OBJECT REFERENCE NOT SET TO AN INSTANCE

  422. Falgun November 1, 2011 at 7:12 pm -

    i have upgraded samsung kies ver 2.0.1.11053_99
    n m
    using samsung galaxy i9000.
    the problem us that i dont find tethering option in this new kies version! how do i connect to internet now!!??

  423. Terry November 1, 2011 at 9:44 am -

    Model:Galaxy Tab P1010 running Froyo 2.2kb9
    Computer Acer Aspire 7735Z
    OS: Windows 7 32bit

    I plug into kies and the tab shows that it has connected, but it does not appear in kies, so i am now unable to update the firmware from froyo to gingerbread and beyond. Any help would be greatly appreciated

  424. Akshat Dimri October 31, 2011 at 12:40 pm -

    Type of Phone – Samsung Galaxy S
    Type of computer – IBM Thinkpad
    What Android OS you are running – 2.1 Update1
    What OS is on your computer – Windows XP
    Describe exactly how you try and connect the phone to your computer each time (make sure to try the same method a couple times to make sure it’s consistent) and write down all error messages or error reference numbers for us – I’ve been able to connect my Galaxy to the laptop and have been able to take a backup too, sync with Outlook etc. the connection issue pops up as soon as I try clicking on ‘Firmware Upgrade’ on the Kies interface.

    Any help will be highly appreciated.
    Thanks!
    Akshat.

  425. Glen October 30, 2011 at 5:38 am -

    Phone: Samsung galaxy SII i9100
    Computer: Dell Inspiron
    Android OS: 2.3.5
    PC OS:windows 7 64 bit

    I tried above method doesnt work

  426. Michael October 29, 2011 at 8:23 am -

    Its the latest version the problem was I reinstall Samsung Kies and lost the recovery code.Please help me?
    Model name: Samsung Galaxy S II
    Model number: GT-I9100
    Android number: 2.3.5
    Baseband version: I9100XXK13
    Kernel version: 2.6.35.7-I9100XXK13-CL577579se.infra@SEP-55 #2
    Build number: GINGERBREAD.XXK13

  427. Michael October 29, 2011 at 8:03 am -

    Samsung Galaxy S II Android version 2.3.5 problem Kies Firmware emergency recovery code lost.Please can you help me?

  428. Liam October 28, 2011 at 4:20 pm -

    hi I have a samsung galaxy I5800 (580) abd kies will not connect it says its connecting but jjust stays on thats\, my phhones screen stays on initalising the whole time. how do i fix this?

  429. deepak October 26, 2011 at 12:36 am -

    Hi i’m using samsung galaxy ace s5830 recently i updated android 2.3.4 in it, now its not connecting to my kies it show’s did not supporting i’m using windows xp and i installed all the kies drivers properly and i checked with another mobile it shows the device name but it not showing my device name what shall i do plz help me. Thanking you.

  430. Shekhar Sahoo October 23, 2011 at 7:14 am -

    Wave 723 firmware upgrade failed with following error
    Problem signature:
    Problem Event Name: CLR20r3
    Problem Signature 01: gt-s7233e.exe
    Problem Signature 02: 11.3.24.1
    Problem Signature 03: 4d8a906f
    Problem Signature 04: PresentationFramework
    Problem Signature 05: 4.0.0.0
    Problem Signature 06: 4cecfbbd
    Problem Signature 07: 958
    Problem Signature 08: 42
    Problem Signature 09: System.InvalidOperationException
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 16393
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0×0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

  431. DanielM October 22, 2011 at 8:59 am -

    Hi. I have a really weird problem… [HELP PLSSSSSSSSSSSSSSSS]
    i have Samsung Galaxy 3
    GT-I5800
    Windows 7 Ultimate 32-bit SP1
    Ok, umm. When i connect my phone to the computer, it starts installing MTB USB device, it gets me “Failed” everytime i try to connect.
    I also have Samsung Kies opened at the same time, but it keeps saying “connecting” forever, and it doesn’t stop! I installed the msxml files, i reinstalled all of my USB adapters. I still don’t get what’s the problem. Help!
    -Daniel

  432. Diego De Braeve October 22, 2011 at 5:25 am -

    Phone: Samsung Galaxy Gio GT-S5660
    OS: Windows 7 SP1
    Android: 2.3.3

    Installed latest version of Kies but when I plug in the USB cable the phone is not detected. Even after succesfully running Resolution Connection Error the problem stays the same

  433. satyakala October 20, 2011 at 12:00 am -

    I have SAMSUNG GALAXY ACE [Model: GT-S5830];
    Android 2.2.1
    trying to connect to my pc using Kies_2.0.3.11082_152_4(1).exe but couldnt connect.
    When i connect my ACE to the PC the error is one of the USB devices attached to the computer is malfunctioned and windows cant recognize. I tried all the ways i found in the forums but none could solve my prob.

  434. Webdesign Geek October 19, 2011 at 10:20 pm -

    Hi, thanks for the post but…

    Solution didn’t work on Xp Pro

    Kies is a piece of pooo!

  435. Ciaran October 19, 2011 at 9:58 pm -

    Hi
    Type of Phone: Samsung Galaxy S GT19000
    Type of computer: Dell Vostro 200
    What Android OS you are running: Froyo.DTJPS
    What OS is on your computer Vista Business Premium

    I have Kies install, and it worked fine. I recently did a LagFix using “OCLF One Click Lag Fix”. (not sure if this is a issue) but now when I open Kies and connect the SGS via the usb it says connecting for about 10 mins then I get the message ” Can not start service to the device. Please disconnect and reconnect the device”

    I have followed your direction above regarding the msxml6.dll. Instead of getting a “success” notification I get “The module “msxml3.dll was loaded but the call to DLLRegister Server failed with error code 0×80070005″

    Thansk

    South Australia

  436. derry October 19, 2011 at 7:18 pm -

    i’m trying to connect my Galaxy Tab P1000 to my pc with windows 7 ultimate x64.. i already have msxml6.dll and styill can’t connect to my pc and KIES.. any other solution for me?

    my device is
    Samsung Galaxy Tab P1000
    OS: Android Froyo 2.2
    my PC is running on Windows 7 Ultimate x64
    my KIES is the latest update from official samsung

  437. NB October 18, 2011 at 11:14 am -

    Model : Samsung galaxy ACE – android OS 2.3.4
    PC – Windows xp

    The problem is when i connect my phone with USB to the PC ( KIES’re OPEN ) I don’t see any message about new driver on pc. ( Maybe i got instaled them. However the phones batter charging is up ). The problem is I can’t transfer my files from pc to the phone.. Theres no new devices shown up i pc where i can transfer the files.

  438. kisamegr October 15, 2011 at 2:53 am -

    Samsung Galaxy Ace
    i5 cpu 2.67, 5gb ram
    Froyo 2.2.1
    Windows 7 64 bit

    I did everything, when i connected my phone at the msg box when the drivers are installed everything was correct and i was happy… but when i open kies i get the forever connecting thing

    Check this pic to see that the drivers are ok
    http://kisamegr.deviantart.com/art/Android-263496529

  439. Nagappan.PL October 14, 2011 at 10:32 pm -

    I have SAMSUNG GALAXY ACE [Model: GT-S5830];
    Android 2.3.4 (GingerBread.DDKQ6)
    Trying to connect with KIES 2.0.0.11042_28 in WIN-XP SP3;
    I have installed MSXML6 and registered the same
    Getting “Connecting…” message forever.

  440. jomari October 14, 2011 at 9:14 am -

    GT p-1000
    desktop
    2.3.3 gingerbread
    XP(sp2) and also tried to XP(sp3)

    cannot install this hardware
    problem intsalling: MTP device
    The filename, directoryname or volume label syntax is incorrect

  441. sam October 13, 2011 at 3:11 am -

    samsung Galaxy S2 GT-I9100
    HP Elitebook
    Andriod OS 2.3.3
    Windows Vista Enterprise Sp2

    I am trying to execute the firmware update but it fails (looks as if phone could be disconnecting intermittently from pc – usb connected) . It does the backup of data and then program just stops working. Dump says

    Description:
    Stopped working

    Problem signature:
    Problem Event Name: CLR20r3
    Problem Signature 01: gt-i9100.exe
    Problem Signature 02: 11.9.8.1
    Problem Signature 03: 4e695566
    Problem Signature 04: FirmwareUpdateAgent.Common
    Problem Signature 05: 1.0.0.0
    Problem Signature 06: 4e695566
    Problem Signature 07: 208
    Problem Signature 08: 0
    Problem Signature 09: System.IndexOutOfRangeException
    OS Version: 6.0.6002.2.2.0.256.4
    Locale ID: 2057

    Read our privacy statement:
    http://go.microsoft.com/fwlink/?linkid=50163&clcid=0×0409

    I have tried your suggested resolution but when I regsvr32 msxml6.dll. I get the error
    Module msxml6 failed to load
    Make sure the binary is stored at the specified path or debug it to check problems with the binary or dependant DLL files.
    The specified module could not be found.

    Any help appreciated – thanks

  442. yousaf October 12, 2011 at 11:00 am -

    thank you !!!1 sooo muchh!!! its realy workinggg!!!

  443. Thang Nguyen October 11, 2011 at 5:50 am -

    When I connect Samsung galaxy S with PC, I see the error as follow: “unable to connect to SC-02B. Fail to retrieve device information”. I have already done with above guide but i still can not work properly. Please help me.
    My firmware version: 2.3.3 (nttdocomo), my PC: Window XP SP3

    Thank you very much.

  444. Mohit Mehta October 10, 2011 at 1:34 am -

    Type of Phone : GT-I5801
    Type of computer : Compaq Laptop, Core2duo process, 4GB ram
    What Android OS you are running : 2.2
    What OS is on your computer : Windows 7 (32bit)
    I recently updated my firmware through kies. Even after upgradation it could connect and a bip sound and a connection screen was appeared in my mobile but now when I connect with usb and open kies it returns me error “cannot start service on device. Please disconnect and connect again”. While connecting it gives me bip sound but the connecting screen doesn’t appear and after alerting “cannot start service….” kies shows me GT-I5801 is connected but actually it doesn’t.

  445. Raza October 7, 2011 at 11:15 am -

    hi i have recently bought Samsung galaxy s I9003 when i installed a kies than a message appeared update it so i update it to newer version during installing the usb driver an error MSG appeared said installing a mobile usb driver (x86) has been stopped
    after that when i connect to kies the icon on top left of the page showed connecting but noting happened after that still i have the same problem

  446. manju October 7, 2011 at 8:57 am -

    sir,
    i have samsung GT S5620 monte when i connect to my laptop kies wont detect ,
    it only says detecting , while on other side i get an error MTP USB driver installation failed.. so what do i do,,
    please help me

  447. sandaru October 4, 2011 at 10:35 pm -

    My phone is GT-C6712.
    SW VER C6712DDKE1
    CSC VER C6712ODDKD5

    When I am connect the device to PC kies 2 says there is an firmware upgrade so i followed the steps to upgrade but when phone enter the download mode (Dont kno what the mode called it displays phone icon with down arrow icon) kies not detects the phone and says remove ur battery and power on and connect ur phone again. I did but my firmware is not upgraded. What to do pls help me thank you

  448. John Howard October 4, 2011 at 12:47 pm -

    Just got a Galazy Q (SGH-T589R) Adroid 2.2.2
    Downloaded the Kies program and today it updated. Running Windows 7 64 bit.
    However it never connected to my phone. I get the message.
    Unsupported connection mode alert

    Reconnect the device in Samsung Kies (PS Studio)
    Mode.
    Current connection mode not supported by Kies

    There is no setting I can find on my phone to enable Kies

    Any suggestions???

  449. Nils October 2, 2011 at 10:35 pm -

    Phone: Samsung Galaxy s2 (GT9100)
    Computer: Intel Pentium 4, 2,67 Mhz
    Phone: 2.3.3
    Computer: Windows Vista (32bit)

    The problem is to update my phone via KIES. I connect the phone KIES says install update. Then there is a disconnection and some files are downloaded. On the moment this has finished the phone turns into downloading status and the computer wants to reconnect to the phone, there is the error. Windows says USB not recognized and malfunctioned etc etc…. please help me.

  450. ragu October 1, 2011 at 9:37 pm -

    phone:samsung galaxy sl gt-i9003
    phone os:android v2.2 froyo
    system os:windows 7 unlimited
    processor:intel core 2 duo 2.8ghz
    problem :
    >iam connecting through usb cable to kies ……..while connecting to internet it was showing a error called(os error:There was a Hardware failure in modem(or other connecting devices))
    >please help me i need a solution

  451. clarence October 1, 2011 at 5:05 am -

    Phone:Samsung Galaxy 3 I5801
    Windows 7 Ultimate 32-bit
    Android OS: 2.1-update1

    I have tried many suggestions from many different websites and even this but it still shows Current connection mode not supported by Kies. Please help me settle this thanks

  452. John Butler September 30, 2011 at 6:17 am -

    Type of Phone – Samsung GS II GT – I9100
    Type of computer – CPU Type QuadCore Intel Core i7-960, 3200 MHz (24 x 133) What OS is on your computer Windows 7
    I cannot connect my I9100 permanently. In the connect panel it shows “connecting” all thtimeem) the phone shows “connected”. When I attempt an operation which requires connection I get thmessagege no sim card present an the app stops.
    My impression of this gadjet is that has very good capabitiy for media and maps but that it is no use as a phone and really is just a tablet in disguise.

  453. Alex September 29, 2011 at 7:19 am -

    Type of Phone – Samsung GS II GT – I9100
    Type of computer – Intel Core 2 Duo CPU E8400 @ 3.GHz, 4.00GB Ram
    What Android OS you are running – 2.3.3
    What OS is on your computer Windows 7
    untitled the debug usb @ GS II Setting > Development
    run kies @ PC
    connect GS II to PC by usb cable
    PC show connecting @ kies screen
    show connected @ GS II
    Then I just keep waiting for an hour and hour but nothing happen.
    Please help

  454. Bob September 27, 2011 at 5:00 pm -

    Type of Phone- Samsung Galaxy Ace
    Type of computer- Compaq Presario CQ-56 (64-bit)
    What Android OS you are running- 2.2 Froyo
    What OS is on your computer-Windows 7 Home premium

    I connect my phone to my pc and it says This Device is not supported by Kies 2.0 then there is an update. I UPDATED IT LIKE A MILLION TIMES BUT IT KEEPS POPPING UP. then it stars all over again

  455. Darryl September 25, 2011 at 1:49 pm -

    You say” Download the first file in the list at the bottom of the page called msxml6.msi and you have a 64-bit system download the bottom link called msxml6_x64.msi (if you’re not sure what system you have just download the first one)”

    However, there are no such files listed on the page.

  456. Himanshu September 25, 2011 at 7:52 am -

    Phone: Samsung Galaxy Pop SCH I559
    Computer: Sony Vaio
    Android OS: 2.2
    Pc OS: Windows 7

    When i connect my samsung galaxy pop through the usb cable the kies keeps on showing device connecting. It does not connect. I have taken new phone and installed drivers through the cd provided in the box pack. Please help.

  457. Matt Leslie September 20, 2011 at 4:15 pm -

    Hello,
    Phone: Samsung Galaxy S Captivate I896
    Computer: Dell Studio XPS 16″ Laptop, 2.4 GHz Dual Intel
    Android OS: 2.1 update 1
    PC OS: Windows 7 Ultimate

    I downloaded latest version of KIES and everything looked great. I plugged in my phone and KIES started trying to read device. Error popped up saying “Reconnect the device in Samsung Kies (PC Studio) mode. Current connection mode not supported by Kies.” This only happens when USB debugging is on. When it is off, computer doesnt even see my phone.

  458. Deep September 20, 2011 at 8:03 am -

    Type of Phone: Samsung GT-i5801
    Type of computer: Dell Vostro
    What Android OS you are running: 2.1
    What OS is on your computer: Windows 7
    Describe exactly how you try and connect the phone to your computer each time (make sure to try the same method a couple times to make sure it’s consistent) and write down all error messages or error reference numbers for us

    I just plug the USB in, after killing all tasks, and putting it in the lock screen.

    and It just permanently says connecting.

  459. Chris Gonzales September 19, 2011 at 12:36 pm -

    Type of Phone: Samsung Infuse SGH-I997
    Type of computer: Lenovo T410
    What Android OS you are running: 2.2.1 – FROYO.UCKH1
    What OS is on your computer: Win XP Prof. SP3

    I was initially able to connect and added a few songs and then low and behold…..BAM!!! I am not able to connect and I get the “This Device is not supported by Kies 2.0.” I have installed that drivers many times and yet I still get the same error. Does the phone I have just not sync up with Kies?

  460. SAMRAT SEN September 18, 2011 at 9:37 pm -

    phone:- samsung GT-C3200 monte bar
    pc os:-service pack 2(XP)
    pc detail:- self designed
    problem:- when i want to install the samsung kies in the pc .it showes every time that to check the internet connection of the pc.every time i want to retry it it gave the same message.with out online mode it was not installed.but with online mode it dose not complete its installation after along time…………

  461. SAMRAT SEN September 18, 2011 at 9:27 pm -

    phone:- samsung GT-C3200 monte bar
    problem:- when i want to install the samsung kies in the pc .it showes every time that to check the internet connection of the pc.every time i want to retry it it gave the same message.with out online mode it was not installed.but with online mode it dose not complete its installation after along time…………

  462. msolc September 17, 2011 at 12:37 pm -

    Have I-5800, everything was well, kies connected to phone and upgraded to Froyo…after a while I cannot connect to usb, both phone and pc give sound signall, and nothing happens..if USB ask on connection selected, also sound signal but no selection window. Mass storage also makes sound, but no device appears.
    In Kies it says unable to connect to gt-i5800.
    I had 2 computers once working with it, but now none of them…
    Kies updated itself to 2.0.2.11071_128, but old and new version do nothing
    What is the problem ???

  463. Joanna September 16, 2011 at 9:33 am -

    Phone: GT-I9100
    Computer: Custom Built
    Android OS: 2.3.3/Gingerbread.XWKF1
    OS: Win 7 Pro 64Bit

    Was able to connect once to Kies about a week ago though with much difficulties as well, not sure what happen then but it got connected suddenly. But now no matter what i do (reinstall drivers, follow the above cmd code) i always get “cannot start service on device, please disconnect then reconnect the device” but my computer is able to recognized my phone.

  464. Vijay September 16, 2011 at 6:12 am -

    There is no option to connect to internet via kies in version 2.0.2. Can i have solution for connecting to internet . My cellphone is Samsung corby pro.

    Thankyou !!!

  465. Ray September 16, 2011 at 4:24 am -

    Samsung GT S5830
    PC
    Android v2.2 (Froyo)
    XP SP3

    Hi!
    I can´t connect my Samsung GT S5830 to PC (tried this cmd stuff didn´t work)
    Plz help.
    Thank you,
    Ray

  466. Ryan September 15, 2011 at 6:17 pm -

    Turning on USB debugging mode fixed the problem.

  467. Anand Selhi September 15, 2011 at 11:07 am -

    Hi All, I was trying to do a firmware update on my daughters Gt-i5800.
    Its still running 2.1
    The upgrade through Kies said it was sucessful, however it now will not load and only displays the gt i5800 screen, I have tried to foirce upload and by holding the up and down volume button. Please someone help, my daughter is devastated.

  468. kaaka September 14, 2011 at 1:04 pm -

    hi
    I am trying to connect My new Samsung P4 tablet the dell D630 laptop in mass storage mode but i am unable to connect as it keeps on samsung MTP device and doesnot connect to the device and i am unable to access mass storage.

    Android os: gingerbread
    Computer: windows XP sp3
    device : samsung P4

    Can you please tell me which drivers i need to install in order to make it work.

    kaaka

  469. kaaka September 14, 2011 at 1:02 pm -

    hi
    I am trying to connect My new Samsung P4 tablet the dell D630 laptop in mass storage mode but i am unable to connect as it keeps on samsung MTP device and doesnot connect to the device and i am unable to access mass storage.

    Can you please tell me which drivers i need to install in order to make it work.

    kaaka

  470. Asbjørn September 14, 2011 at 4:46 am -

    Hi
    I have a Galaxy p7500 tab 10.1
    I can’t get the Kies to find and connect to the P7500? I have all the newest drivers and software. When I plug it in the usb I only get it in like a USB storage device

    I need help to connect it to Kies

  471. KHYATI September 13, 2011 at 1:28 am -

    PHONE: SAMSUNG POP CDMA
    PC: I BALL
    ANDROID:2.1 FROYO

    Installed Kies from the cd provided by samsung.
    I am not able to retrieve contacts from my cell phone to pc via Kies. it starts loading but always after loading 49% it pops up a message saying “loading is stopped”. It happens also when i try to sync contacts from my pc to phone.
    Pl help me……

  472. george September 12, 2011 at 12:36 pm -

    Let’s all make a pact.

    NEVER BUY SCAMSUNG PRODUCTS AGAIN

  473. Ganesh S September 11, 2011 at 11:24 pm -

    Sorry I forget to add my Device details.
    Phone: Samsung Galaxy Ace.
    Model: GT S5830
    OS. Android 2.2.1
    My Laptop OS: Windows 7 Home Premium

  474. Ganesh S September 11, 2011 at 11:21 pm -

    Hi,
    I Just bought Samsung Galaxy Ace. I installed the “Kies” and tried to connect with my Laptop, but in vain. My laptop recognizes the device as “Samsung android USB Device” (I had also updated the Driver, as mentioned in your article with a link).
    Whenever the phone was connected I find a small “bug” icon on top of the phone, next to the USB icon, and upon opening that I found that “USB Debugging connected”
    I tried to connect through both options, by enabling and also by disabling the “USB Debugging connected”.
    I have also done as instructed above, and tried.
    But I can’t.
    Please help me connect.
    Thanks.

  475. John September 11, 2011 at 9:37 pm -

    Phone: Samsung Galaxy GT-1900M
    Computer: Dell Latitude E6500
    Android OS: FROYO.UGJL2
    PC OS: XP Service Pack 3

    I was not having trouble connecting to KIES, my phone connected, but everytime I tried to do the firmware upgrade, KIES would say my phone disconnected, though my phone still showed connected.
    I followed the instructions here, then I got an error “Cannot Start Service”, I reinstalled my USB drivers from the link at the top of the page, now KIES will not even recognize my phone. When I connect on my phone, I get three quick notification sounds from my laptop, the phone says connected, but KIES still says “please connect a device”.
    Please help, I seem to be going backwards here.
    THanks,

  476. Mark September 11, 2011 at 5:01 pm -

    Hello,
    I’m running using the following:
    Type of Phone: Samsung Infuse 4G
    Type of Computer: PC
    OS of Phone: Froyo 2.2.1 / I997UCKE3 / 2.6.32.9 Kernel Version / FROYO.UCKE3 Build
    OS of Computer: Windows 7 Home Premium
    I am currently running Kies version 2.0.2.11071_128. I am able to operate and open the program however I’ve tried to plug my Captivate and my Infuse 4G to the same computer with the same application and received the same results. The error message that I am getting is: This device is not supported by Kies 2.0. Make sure that your device is supported and try again. Any help in this matter would be greatly apprecaited. I have also tried your method mentioned above. Thanks again!

  477. Raymond September 11, 2011 at 3:13 pm -

    Phone: Samsung Galaxy S2 I9100
    Computer: Asus
    Android OS: 2.3.4
    Pc OS: Windows 7

    I just updated my phone from 2.3.3 to 2.3.4 through Kies, as soon I conect it back I receive a messege from windows that says ” One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it” I already tried this method you post and other methods and none of them works, but I’ve conected my phone to another PC and it recognize it, so the problem must be only with KIES.

  478. Hani Teryaki September 11, 2011 at 7:22 am -

    Phone: Samsung Galaxy S GT-i9000
    Computer: HP HDX 16
    Android OS: Android 2.1
    PC OS: Windows 7 Professional x64-bit

    I installed Kies software Version: 2.0.2.11071_128 when i connect my mobile via usb, still in the connected devices it says please connect a device but i can see the phone is connected in my computer. if i try to connect via Bluetooth it says: Andriod softwares do not support BT connection to Kies.
    Please help me solve this problem.

    Thanks

  479. Fero September 11, 2011 at 4:42 am -

    Phone: Samsung Galaxy Tab 10.1 P7500
    Android OS: 3.1
    PC OS: Windows 7 Ultimate 32 bit

    I simply cannot transfer any data or sync from PC to the tab. I have the latest version of Kies. I connect the tablet, Kies recognizes the device, but wll not transfer any video or music or photographs by dragg-and-drop, nor will it sync any contacts with Outlook using the sync tab. All operations will start and time out. Thanks in advance.

  480. Elda September 10, 2011 at 7:57 am -

    Hi,
    I just got Samsung Ace. I tried downloading Kies from the CD, but couldn’t. So tried online method, and exactly followed your instructions. every time i try to install the e software i get the error that the Internet is not working, while i have a good internet connection. any solutions?

  481. Ranjith September 8, 2011 at 7:53 am -

    Type of Phone : Corby 11
    Type of computer : PC
    What Android OS you are running : Its Bada (java)
    What OS is on your computer : after i updated the Kies it started giving a error and unable to run the program. error:- mainstage has encountered a problem and needs to close. Please do help me.. Also MTP Device unable to start… Please Help ME

  482. Quinn September 6, 2011 at 4:23 am -

    Phone: Samsung Galaxy Apollo
    Android OS: 2.1 Froyo
    Computer: erm not sure an old Dell
    i heard that the update software on Kies will update it from 2.1 eclair to 2.2 froyo, however i connect my phone to Kies, start the update service and as soon as it says downloading update components it disconnects! then it fully downloads the update components and then the phone starts connecting again and then i have to start it over again, and the same thing happens! i’m normally good with technology but in this field i am a complete novice, not sure what my pc is except its an old Dell and runs on winsows xp. Help please!!!

  483. Piyush Patel September 4, 2011 at 11:40 pm -

    Phone: Samsung Galaxy Apollo I5801
    Computer: SONY VAIO NGN-NW 265F
    Android OS: 2.1-update 1
    Pc OS: WINDOWS 7 HOME PREMIUM SERVICE PACK 1
    Downloaded latest kies from official site nad installed on pc. Plugged Phone in using usb cable that came with it and all it does is say “trying to connect please wait” this goes on for ages with no connection….I’ve uninstalled and installed Kies about 2 or 3x’s to see if that changes anything but nothing! I need to connect as I’ve heard that there is a firmware update or fix for the GPS problems which I also NEED as that doesn’t work either! Any help would be great thanx.

  484. Sagar Banarase September 4, 2011 at 6:05 am -

    I HAVE SAMSUNG CHAMP 3303
    I TRIED TO CONNECT IT WITH COMPUTER BUT IT GIVES ERROR
    “THE INSTALLATION CANNOT BE RUN DIRECTLY LAUNCHING THE MSI PACKAGE. YOU MUST RUN SETUP.EXE”

    PLEASE CONVEY ME SOLUTION TO THIS PROBLEM AS EARLY AS POSSIBLE I AM WAITING.

  485. Amandeep Singh September 3, 2011 at 9:21 am -

    OH….I forgot to add OS of my phone , it is android 2.1 eclair .

  486. Amandeep Singh September 3, 2011 at 9:18 am -

    I have a six month old samsung galaxy 3 GT-i5801 and a pentium 4 computer with windows XP professional sp3 , whenever I connect my phone to computer via usb , samsung kies shows ‘unable to connect to GT-i5801. Failed to retrieve device information’ . I’ll appreciate any kind of help for me regarding this issue.

  487. Adam Toms September 2, 2011 at 7:22 am -

    I have a one month old Samsung Galaxy S2. My laptop is running on Windows 7 Ultimate 64bit. I connect the phone via the USB cable and I open Kies. The Kies screen opens and the phone is listed as a connected device. As soon as I click on a media icon, however – music for example – the phone immediately disconnects. It then reconnects and I try to click on a media icon again, and it disconnects all over again. Any help in sorting this would be much appreciated!

  488. amber August 31, 2011 at 3:15 am -

    phone : samsung galaxy s GT 19000
    android os : 2.2 froyo
    pc os : win7 ultimate
    i have installed kies from samsung site and tried the solution given above using the cmd but my problem still seems to persist. when i connect my phone to pc using samsung usb cable it is recognised by the computer but kies doesn’t. it is stuck on connecting.

  489. george August 30, 2011 at 3:23 pm -

    Kies has encountered a problem and needs to close

    the same message each time i start kies up

    xp professional, 32 bit

    samsung wave s8500 (most useless phone ever)

  490. Mike Fuller August 30, 2011 at 2:25 pm -

    Just as a follow-up to my previous post while I wait to see if anyone has a suggested solution. I called Samsung Support (I know it was a futile effort on my part) to see if they could offer any assistance. They proceeded to tell me that the functionality for the features on the Kies software to backup and sync your contacts, pictures, videos, and music are not ready for us. They indicated that the software’s sole purpose right now is for Firmware updates. I then asked if that is the case why release it with the other offered features that apparently don’t work, and they had no answer. They also had no answer why some devices seem to be able to use the full functionality of the Kies software while others do not. Hopefully someone on this blog will be able to lend a helping hand.

    Thanks,
    Mike

  491. aqilah August 30, 2011 at 9:20 am -

    luv ur blog…thnx guys…soooo much help!!!
    m upgrading my phone to froyo..using galaxy gt-i5503..=P

  492. mustufa August 28, 2011 at 9:26 pm -

    Sorry, forgot to furnish the environment details
    Type of Phone: Samsung Galaxy S2 (GT 19100)
    OS Build: GINGERBREAD.XWKF3
    Type of computer: Laptop
    What Android OS you are running: 2.3.3
    What OS is on your computer: Windows 7 Home Premium 64 bit

  493. mustufa August 28, 2011 at 9:22 pm -

    Hi,
    I bought the Galaxy S2 about 2 weeks back. The phone is working fine. However, I am having issue with Samsung Kies connectivity.
    I downloaded Samsung Kies from the India support website and installed it on my Windows 7 laptop. However, it displays ‘Please connect device’ at the top left. I tried re-starting the phone, the desktop but it does not solve the problem.
    I called support (after a struggle), finally someone called me the next day and gave me the following suggestions
    - In the phone disable the USB option under Settings->Applications->Development
    - Disable the antivirus and try connecting thru the USB.
    Both these options do not work.

    After connecting to the USB, the phone displays “Charging”. After unlocking, it displays the message “Connected. Press the home key to quit Samsung Kies”. However, on the laptop, it just doesnt work.

    I tried with Kies Air thru bluetooth and that works fine but it has limited features.

  494. Mike Fuller August 28, 2011 at 1:20 pm -

    Type of Phone: Samsung Infuse
    Type of computer: Custom Desktop
    What Android OS you are running: 2.2.1
    What OS is on your computer: Windows XP Professional Service Pack 3
    Describe exactly how you try and connect the phone to your computer each time (make sure to try the same method a couple times to make sure it’s consistent) and write down all error messages or error reference numbers for us:

    1. Connect Phone to computer via USB cable.
    2. Select Kies (Firmware update) for USB mode on phone.
    3. Phone initiates and states it’s connected.
    4. Kies loads and tries to connect to the Infuse.
    5. Get error message stating “This device is not supported by Kies 2.0. Make sure that your device is supported and try again.”

    Thanks,
    Mike

  495. Dan August 26, 2011 at 4:03 am -

    I followed the instructions above and the sync is now working perfectly.

  496. Andrew August 26, 2011 at 2:24 am -

    Phone: Samsung Galaxy S i9000

    I tried this. As soon as I connected my phone to Kies afterwards, it crashed. It wouldn’t even reboot. I had to restore factory settings. It wasn’t crashing before, but it crashed 3 times afterwards. I have taken it back to the shop to get repaired. A warning if you try this option.

  497. Sameer August 25, 2011 at 10:57 pm -

    Hi, I recently bought a samsung galaxy tab p1000.
    I cannot connect my device via wifi and bluetooth wirelessly.
    when I attempt to connect via bluetooth, it says device has denied the connection.
    I have tried everything that you have mentioned.
    my system is windows vista home premium, 64bit, 15 dual core, 500gb hdd, 8gb ram ddr3.
    please help me.
    many thanks :)

  498. Steven Perete August 25, 2011 at 4:38 pm -

    Phone: Samsung Galaxy Ace GT-S5830
    Computer: HP 4510s Intel core Duo
    Android OS: 2.2.1
    Pc OS: XP (service pack 3)

    My USB cable/drivers can no longer be seen by PC
    On android I cannot see USB settings anywhere
    hence i can no longer see or use phone for debugging android apps

  499. Nick August 24, 2011 at 2:05 pm -

    Phone: Tmobile Samsung Galaxy S 4G
    Computer: HP Pavillion a1642x
    Android OS: 2.2.1
    PC OS: Windows 7 32-bit

    My phone wont connect to Kies still and an error pops up saying “Firmware upgrade encountered an issue. Please select recovery mode in Kies & try again”. But i cant because it wont connect.

  500. June Black August 22, 2011 at 5:53 am -

    Phone: Samsung galaxy S i9000
    Computer:dell dimension C521
    Android OS: 2.2.1
    PC OS:windows xp (x32) sp3

    In device manager for windows. There was a yellow exclamation mark on the android device. I right clicked on it, chose uninstall device. Unplugged the phone and then reconnected, now it works with Kies.

  501. osby August 20, 2011 at 3:07 am -

    I follow the instructions and I got to connect with my samsung.
    Thanks.

  502. John August 20, 2011 at 1:02 am -

    Type of Phone: samsung galaxy s2
    Type of computer:Acer Aspire 4920
    What Android OS you are running: 2.3.3
    What OS is on your computer: windows XP

    I followed the procedures above but when I am trying to connect the message below pops up.

    Network Error (tcp_error)

    A communication error occurred: “Operation timed out”
    The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time.

    Please help!

  503. KIRA August 18, 2011 at 8:05 pm -

    Samsung Galaxy S 4g only for T-mobile
    Windows 7 Compute not pc
    Samsung Kies 2.0.2
    So i sync my phone to Kies and everything is okay until Kies stops and a message pops up saying that “This device is not compatible with Kies 2.0″ …. HELP PLZ

  504. Paula August 18, 2011 at 12:52 pm -

    Samsung Galaxy S GT-I9000
    Sony VAIO
    Android 2.1
    Windows 7

    Kies actually recognizes my phone. I can transfer files and make backups. As soon as I try to update it, it goes wrong. After clicking Upgrade and skipping the back up (it happens even if I do make another backup) Kies says my phone was disconnected and then the program freezes completely. All I can do is close it through the task manager.

  505. J Williams August 17, 2011 at 11:50 am -

    I got a Galaxy S II, installed Kies and backed it up. A couple of weeks later I ran Kies to back it up again and it said there was an update. I updated it, and then when I ran Kies, the window was just grey. THe phone still connected via USB to WIndows and I could copy files to/from it in the File Explorer. Kies said “Connected to Jason’s SII”, but all the menus remained greyed out and the main window was just blank grey.

    The fix was to use regedit to delete the Kies preferences, as follows (note: This is for confident windows users only. If you don’t know how to use regedit, consider getting help from someone who does. Getting this wrong could screw up your PC):
    * Quit Kies and disconect the phone from the USB cable
    * Run regedit and browse to HKEY_CURRENT_USER\Software\Samsung
    * You should see two folders called “Kies” and “Kies2.0″. (Right click on each of them and choose “Export” to save a backup of the settings to your hard drive, just in case)
    * Now right click on “Kies” and choose “Delete”. Repeat to delete “Kies2.0″.
    * Quit regedit
    * Run Kies. For me it took much longer to start up, but it immediately showed some content in the window instead of being blank grey.
    * Plug the USB cable into the phone (and unlock it) to connect the phone. After a few seconds, Kies connected and everything was back!

    I hope this helps someone else. Kies is a great piece of software until it stops working, and then it’s a complete pig. Took me 5 days to find a solution that worked!

  506. Haro August 17, 2011 at 7:45 am -

    Phone: Samsung Galaxy Tab (Samsung P1000)
    Computer: PC
    Android: 2.2
    Computer OS: Windows XP Home Edition

    It just never connects to Kies. It just keeps on saying ‘connecting’ for hours on end. I’ve tried disconnecting it and connecting it back again, rebooted both the computer and the phone countless times, and yet the darned ‘connecting’ just flashes forever whenever I connect the phone to the computer. I’ve also tried redownloading Kies, but it never worked. All I can do is to access the memory of the phone, but I need it to sync with my Outlook timetable and phonebook, and it still never connect to Kies.
    Any help would be great. Thank you.

  507. nimi August 17, 2011 at 12:30 am -

    type of phone : Samsung wave 525
    type of computer: desktop
    os in my computer: windows xp ,sp3
    I had the wave now for over 2 days. I downloaded the kies software several times now from both the disc and the website,still iam mot able to connect my phone to pc .It says “THE DEVICE IS NOT SUPPORTED BY KIES”
    and display some errors as
    “Exception from HRESULT:0*80040E14# # # # # # # # # # # # # at DeviceServiceModelDBLib.modelclass.getProperty(StringpropName)

    at MSC.Thunder.Services.DeviceManagementImpl.DeviceManagement.GetModelDBProperty(String strmodel, Stringstr Property)

    at MSC.Thunder.Services.DeviceManagementImpl.DeviceManagement.IsForeignClassic
    (String modelName)

    at MSC.Thunder.Services.DeviceManagementImpl.DeviceManageMent_Connected(Object sender, RoutedEventArgs args)

    at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)

    at System.Windows.EventRoute.InvokeHandlerImpl(object source,RoutedEventArgs args, Boolean reRaised)

    at System.Windows.UIElement.RaiseEvent Impl(Dependency Objectsender, RoutedEventArgs args)

    at System.Windows.UIElement.RaiseEvent(RoutedEventArgs e)

    at MSC.Thunder.Services.DeviceManagementImpl.CoreWraper.CoreDeviceManagerHandler.WIN32MessageHookProc(IntPtrhwn, Int32 msg,IntPtr wparam, IntPtr IParam, Boolean& handled)”.

  508. Suresh August 11, 2011 at 6:40 am -

    hi i am having samsung galaxy 5 GL i5503, and i am having system of 2 gb ram 500gb hard disk having windows XP SP3 OS, my phone is having android 2.1 OS. I installed latest downloaded kies in the system when i start to run the kies it was displaying.
    “Kies has encontered a problem and need to close. We are sorry for the in convenience”.
    I can’t connect my android please help me.
    Regards,
    Suresh Maharajan

  509. Daniel August 7, 2011 at 5:31 am -

    Galaxy Tab 10.1
    Android 3.1
    Windows 7 Home edition
    When I click on the kies.exe nothing happens. The circle in cursor comes like is reading, but it does it for like 1 second and nothing.

  510. Howard Gannaway August 6, 2011 at 2:14 am -

    I just hate having to deal with Samsung Kies and only use it for upgrading Android on my Galaxy S (just done 2.3.3). It’s a complete dog to download and install, takes several attempts to complete the upgrade and leaves my poor Dell Inspiron mini so freaked out that evey time I open a programme after using Kies it asks me if I am willing to allow Outlook/Paint etc to make changes to my hard disk! The only solution is to completely remove it after the upgrade. Will your solution above tackle this?

  511. Ramu Vutukuri August 5, 2011 at 10:30 pm -

    Thanks.. it working now. good procedure and good idea

  512. Bob G August 4, 2011 at 2:36 am -

    After update, Open KIES then do the following:
    1. Click Tools > Latest Firmware Upgrade Settings > Check Latest firmware auto-downloaded.
    2. Click Tools > Install Driver > Check OK.

    Then go through instructions posted May 16, 2011 below.
    Hope it helps…

  513. Bob G August 4, 2011 at 2:11 am -

    Everyone please update to the latest KIES version 2.0.2.11071_128.
    It might provide the answer to your questions.

  514. nidunima August 3, 2011 at 9:32 am -

    dear sir.
    after step 5 i got an error message “this installation package is not supported by this processor type.contact your product vendor ”

    i hope you can give me other sollution

    thanks

    best rgd’s

  515. Gurunathan Ganesan August 3, 2011 at 7:16 am -

    Type of Phone – Samsung Galaxy S i9000.
    * Type of computer- Dell Studio laptop
    * What Android OS you are running – 2.2
    * What OS is on your computer – Windows 7
    * Describe exactly how you try and connect

    The usb connection for Kies, Media Player, and Mass Storage does not work. There are no error messages, the phone indicates connected via USB. On the computer there is no recognition of the connection. Kies simply keeps looking for the device, no drive listed in explorer, and WMP does not recognize any device.
    same problem for me too

  516. Paul Cornford August 2, 2011 at 9:30 pm -

    Also did the above and I get the same result. According to Windows device manager the MTP device driver is the problem on my system (ASUS desktop running XP sp2 connected to GTI9000). However, I do get a connection on my ASUS laptop also running XP sp2! Bizarre hey?

  517. Hansi Meisenkaiser July 31, 2011 at 12:32 am -

    Samsung Kies is the worst piece of $hit software I ever installed on my VAIO. After trying to fix the connection problems with no success I just uninstalled that crap and got MyPhoneExplorer. No connection problems, much faster, much better!!!!!!!!

  518. Marzuki July 31, 2011 at 12:05 am -

    Hi! My connection was initially fine when I first installed Kies. But it suddenly failed sfter I installed some aplications. Guessed they created a conflict that failed my Kies connection. Recently my notebook experienced cirrupted system files. So I had to reformat and reinstalled my Windows OS. After that my Kies connection works fine. Hence, you too could be facing something similar- perhaps doing system restore prior to any new application installtions would do the trick. Good luck!

  519. Pritesh Dalal July 30, 2011 at 11:25 pm -

    Samsung Galaxy I5801 on windows 7(32 bit)….

    i have done the mentioned steps but it’s not getting connected.

    pls help..thnx in advance

  520. James July 30, 2011 at 7:21 pm -

    Type of Phone: Samsung Captivate
    Type of computer: XPS M1530
    What Android OS you are running:2.3.5
    What OS is on your computer: Windows 7 64bit
    Phone: Captivate
    Kies tells my to connect my phone and it wont recognize it, i have tried many versions of Kies and tried downloading different drivers but none of them work. I tried the instructions above and nothing changes. I connect my phone with USB DeBug on and off and nothing happens. When i look in my device manager it just says USB Mass Storage Device.

  521. FRANCIS July 30, 2011 at 5:37 am -

    Pls help me, i have samsung gt-c3530 that is browsing fine but i have tried connecting it to my compaq window xp laptob via usb, i can tranfer files with it and the system but cannot connect to the internet pls give me the rundown on how to connect it to the internet thks.

  522. vaibhav July 30, 2011 at 4:43 am -

    phone:galaxy sl i9003
    computer:lenovo think centre desktop
    android os 2.2
    pc os:windows 7 ultimate 36- bit
    i tried what is mentioned above but still nothing…help

  523. Pradeep July 29, 2011 at 2:36 pm -

    Phone: Samsung Galaxy Apollo I5801
    Computer: Dell Studio Laptop
    Android OS: 2.1-update 1
    Pc OS: Windows 7 Ultimate
    Whenever I Try To Update My Phone To Android 2.2 Through Kies, It Says “Failed To Run Firmware Upgrade. Unknown Error”

  524. Pradeep July 29, 2011 at 2:22 pm -

    #Samsung Galaxy I5801
    #Dell Studio 1435 Notebook
    #Android 2.1 (Rooted)
    #Windows 7 Ultimate
    I recently updated Kies To The New Version 2.0.1.11053_99, but now when I try to connect my phone with Kies using data cable, it doesn’t make the connection. Please help urgently as I’m unable to update my phone to Android 2.2 due to this issue.

  525. Krishna July 29, 2011 at 1:32 pm -

    - Samsung Galaxy S2
    - DELL Latitude E6410
    - Andriod 2.3 (Gingerbread)
    - WINDOWS 7
    - I connected my USB cable to phone and then to the PC and my phone had a notification stating “USB CONNECTED” and when I opened Kies software in my laptop it stated connecting and then after few seconds there was a pop up saying “Reconnect the device in Samsung Kies (PC Studio) mode. Current connection mode not supported by Kies.

  526. Varun July 28, 2011 at 5:26 am -

    phone Samsung Galaxy Ace
    computer compaq presario
    android os froyo 2.2.1
    computer os windows 7 professional 64bit
    error: it keeps showing connecting but never actually connects plus i updated all the drivers and also tried the method above but no connection with kies

  527. Beci July 27, 2011 at 9:22 am -

    * Type of Phone – Samsung Wave GT-S8500
    * Type of computer – emachines laptop
    * What Android OS you are running – not Android: Bada
    * What OS is on your computer – windows 7
    * Describe exactly how you try and connect the phone to your computer each time (make sure to try the same method a couple times to make sure it’s consistent) and write down all error messages or error reference numbers for us – USB, no error message, just kies searched for the phone for ages, then cannot find it. So no updates, or file management available. But the laptop does find the phone so seems the connection problem isn’t there, it’s with Kies?

  528. Kyle July 26, 2011 at 12:37 pm -

    Try connecting your phone in USB Debugging Mode (Settings > Applications > Development > USB debugging)

  529. ansh July 16, 2011 at 10:49 pm -

    phone-samsung galaxy ace
    computer-dell inpiron(windows 7)
    os on mobile-android 2.2
    when i try to connect my phone via bluetooth to kies,each time kies says-”connection denied by the device”.
    help me…!!!

  530. tlg-19 July 14, 2011 at 8:29 am -

    Type of Phone: samsung wave s8500
    Type of computer: sony vaio
    What Android OS you are running: bada
    What OS is on your computer: windows 7
    Describe exactly how you try and connect the phone to your computer each time: kies didnt worked for me in the beginning and after searchin on the net i found this site and i had tried the wroten steps here, at the first time it helped and i had a connection with kies and my phone, but when i tried the second time it didnt connect and, such as you said, i tried the steps again, again and again but no solution. can anybody help my pls??

  531. Mauro Lembert July 13, 2011 at 9:34 am -

    Phone: Samsung Galaxy ACE
    MobileOS: Android 2.2.1
    ComputerOS: Windows XP PRO

    My phone does connect to KIES. However, when I click on the CONTACTS button below the phone icon, the contacts download from the phone to KIES just FREEZES after 4%,I get a msg “CONTACTS DOWNLOAD HAS STOPPED”. The same happens if I try to export contacts to PC, so I m unable to have my contacts displayed on KIES

    When I first installed KIES I was able to import from my PC a csv file w/ contacts to KIES and then download them to phone

  532. Bob July 13, 2011 at 1:37 am -

    @brad….pls read #150 and follow instructions to the letter. Have your unit’s battery fully charged before doing anything.
    Depending on where you are located, I received, being in Asia, the latest firmware upgrade Monday July 7 of GingerbreadJV6 following post #156.
    Btw, uninstall the old KIES version and download the latest KIES 11053_99 version first. Good luck!!!

  533. Brad July 12, 2011 at 5:42 am -

    Downloaded the dll file and the driver and Kies still doesnt recognise the phone.Its a Samsung Galaxy S2, windows XP via USB

    Useless piece of software – they cant even get their own phones to connect.

  534. Brad July 12, 2011 at 5:42 am -

    Downloaded the dll file and the driver and Kies still doesnt recognise the phone.Its a Samsung Galaxy S2, windows XP

    Useless piece of software – they cant even get their own phones to connect.

  535. aarpinar July 10, 2011 at 12:57 am -

    as told above, disconnect the sd card..
    it works:)))
    yuppiieee

  536. jeton July 7, 2011 at 3:50 pm -

    of course i have, but my phon won t connect to pc, I do not know why,pls help

  537. jeton July 7, 2011 at 3:50 pm -

    of course i have, but my phon won t connect to pc, I do not know why,š?s help

  538. Brian July 6, 2011 at 8:57 am -

    Do you already have the software? If not, here it is: http://bit.ly/pVh0Xg

  539. arjeton July 5, 2011 at 10:34 am -

    how to get the Samsung galaxy ace to work with kies
    pls help

  540. arif peic July 5, 2011 at 10:33 am -

    how to get the Samsung galaxy ace to work with kies
    pls help

  541. Rich July 5, 2011 at 9:37 am -

    Samsung Galaxy SII (GT-I9100)
    Macbook
    2.3 Ginger bread
    Windows Ultimate 32-bit
    The dlls were already in the directory.

    When I connect my phone to the computer with USB-cable Kies starts and search for the device, then the device dissapear from the kies.. on the device it says “connected, press the home key to quit samsung kies”

    but the device is not shown up in kies on the computer.

  542. Terry W July 1, 2011 at 5:45 am -

    I also have a Galaxy i5800 and was searching through this forum for some ideas. Whil I was looking I noticed that my phone had a USB notification showing at the top of the home-screen. When I looked at this notification it asked if I wanted to mount the SD card to access it on the PC and gave 2 choices. I clicked on Mount and now I can access the files on my PC. My USB Mode is ‘Mass Storage’.

  543. Nylah June 30, 2011 at 10:07 am -

    @#29 … I LOVE YOU! THANKS SOOO MUCH!! … It connects to the laptop but not kies though … But who care you solved half of my prob!

  544. kyller June 29, 2011 at 3:32 am -

    Phone: Samsung galaxy s gt i9000
    PC: Acer TravelMate 5740
    Android OS 2.3 darkys rom v 10.1
    PC OS: windows 7 professional x64

    I have recently baught an HTC DHD and I noticed that when i connect my phone to the PC it prompts me to choose weather i want to connect media player, connect as mass storage among others, however the one that stood out most to me was connect as an internet pass-through. This allows me to use my computers internet connection to connect my phone to the internet. By doing this I can download applications for free as the data rates on the South African (yes im south african and no there aren’t wild animals and lions prowling the streets for those of you readers who are uneducated) network providers are ridiculously expensive. I need to find out if there is indeed a way to do an internet connection pass-through on my samsung galaxy s, as I hate the HTC and love the SGS! Please help!

  545. insideman June 26, 2011 at 8:00 am -

    PHONE:Samsung galaxy 3 gt-i5800
    PC:acer aspire 5920g
    ADROID OS:2.1
    PC OS:windows 7 proffesional x64
    I have installed kies and then running till here everything ok..Then kies regognise my device and showing me a message for a new system update i click on the update button but then kies lags and it doesn’t update my phone.What i can do?

  546. Chetan June 22, 2011 at 1:30 am -

    I have problem in connecting Kies Air installed on my PC to by device.
    Type of Phone- Samsung Galaxy SII (GT-I9100)
    2)Type of computer- Dell Latitude E6400
    3)What Android OS you are running- Android Version 2.3, Ginger bread
    4)What OS is on your computer- Windows XP

    When i try to download msxml6…i get a message that an higher version exists on the PC.
    When i try to download msxml6_x64….i get a message that installation package is not supported by the processor type.

  547. Akash Mehra June 11, 2011 at 5:16 am -

    Dear Thanks for creating this webpage.. Following are the details as required by you..

    1)Type of Phone- Samsung Galaxy Ace (GT-S5830)

    2)Type of computer- HP Pavilion DV6809us

    3)What Android OS you are running- Android Version 2.2.1, I think its Froyo

    4)What OS is on your computer- Windows Vista

    5) My problem started yesterday. Before that my mobile was giving me excellent connection on my laptop for internet. I use data cord provided with mobile to connect through Kies- Tethering for internet. Since yesterday its giving me an error by name “OS Error” when I try to connect to internet on my laptop through mobile. Internet is working fine when i use in my mobile itself. But its giving me problem in laptop after registering the phone to network.

    I tried rebooting both but it isnt working. Please help me out.

  548. Sunil June 10, 2011 at 8:45 pm -

    I get the same error as pointed out by RAVINDER KUMAR.
    Phone : Wave S8500 running 1.0.2
    OS : Windows 7 32bit

  549. Lijo June 8, 2011 at 9:25 pm -

    getting an errror “RECONNECT THE DEVICE IN SAMSUNG KIES (PC STUDIO) MODE
    CURRENT CONNECTION MODE IS NOT SUPPORTED BY KIES”

  550. RAVINDER KUMAR June 7, 2011 at 9:40 pm -

    sir i have samsung GT-C3530
    but this kies don’t install in window xp sp 2…
    plz tell me how intall in window xp

  551. Leigh June 7, 2011 at 10:33 am -

    Hi, I have a samsung galaxy spica and i’ve been having a load of trouble with updating my phone to android 2.1 because my phone is running properly on the 1.5 version. I have a pc and windows xp. I installed the latest version of kies on my computer and everytime i tried to connect my phone the program would freeze and i would have to force the prgram closed. i uninstalled and than re-installed it hoping it would fix the problem but now when i try to connect my phone to the program it says “reconnect the device in samsung kies(pc studio) mode. Current connection mode not supported by kies.” i have no idea what this means. what do i need to do to update my phone?

  552. Mauro June 6, 2011 at 7:58 pm -

    tks for your compreheensive answer there Bob!!seems a bit complicated; as Im just starting to deal w/ android and this phone , I ll just fly low, till I get more confidence on what to do …still couldn t get kies to run properly and download my contacts from phone to kies, it freezes after download reaches 5% … also just learned adobe flash doesn t run on GALAXY ACE. Do you know if it runs on GALAXY S or if there s any work around to access internet pages that need it??Greetings from this other side of the world, Mauro

  553. Patrick June 5, 2011 at 3:06 am -

    yes it worked for my samsung wave s5330 to connect with samsung kies thx

  554. Bob G June 4, 2011 at 7:34 pm -

    Greetings from the Philippines….. to Mauro of Brazil
    Where is your Gingerbread update?
    http://reviews.cnet.com/8301-19736_7-20055834-251.html?tag=mncol;4n
    Samsung
    Aside from the Nexus S, the only other Samsung phone to see Gingerbread so far has been the European variant of the Galaxy S. Yet that particular update, which just started rolling out last weekend, was halted by Google. Hopefully, Samsung will iron out the kinks and get things back on track quickly.
    A recent document discussed on Android Central reportedly said that a test build of Gingerbread is being prepped for the Epic 4G. An actual release date hasn’t been disclosed. So far, that’s the only indication that U.S. versions of the Galaxy S phones are getting Gingerbread.
    Other handsets such as the Mesmerize, Intercept, and Continuum could potentially see a skip from Android 2.1 to 2.3, but that will depend on a variety of factors. Sales figures, upcoming devices, and consumer interest will likely determine what happens here.

    Am not familiar with Galaxy Ace… you will find the following links interesting:

    http://androidadvices.com/how-to-update-samsung-galaxy-ace-gt-s5830-to-gingerbread-2-3-3-firmware/

    http://techie-buzz.com/mobile-news/samsung-galaxy-ace-android-2-3-gingerbread-firmware.html

  555. Mauro June 4, 2011 at 10:29 am -

    hi there Bob #157
    was wondering here how you got to see this gingerbread version on kies. I have a GALAXY ACE GT-S5830B in Brazil, my Kies- version 11044_11_3 – shows me that I have the latest version=froyo available
    tks

    have been experiencing lots of bugs w/ kies, what is your kies version there? maybe on the portuguese translated version there may be some unfixed bugs…

  556. Bob G June 1, 2011 at 11:37 pm -

    Patience works.. Fifteen days after i had version 2.2.1 described above , now comes Gingerbread from Kies, which i accessed today for firmware upgrade.

    RESULT:
    PHONE: GT-I9000
    Firmware version: 2.3.3
    Baseband version: I9000ZSJV5
    Kernel version: 2.6.35.7
    Build Number: GINGERBREAD.ZSJV5

    H E A V E N !!!

  557. aravind June 1, 2011 at 3:03 am -

    i have connection problem in kies with my galaxy ace. it used to connect earlier properly except for contact syncing . today after a long updating of kies (present kies version : 2.0.0.11044_11) my phone fails to connect. kies shows “connecting” but nvr getting connected. i could connect to internet by tethering and can access files in usb data storage mode. but i wanted to upgrade my firmware to gingerbread via kies. my present version if froyo.ddka7. android version 2.2.1
    pls help!!!

  558. blah May 29, 2011 at 6:30 am -

    i have a problem,
    my phone is not supported by kies… is that mean than he doesnt recognize it or what??
    i have samsung f480, windows 7.

    what shell i do?

  559. matt May 24, 2011 at 4:01 am -

    IT WORKS for me now, i have samsaung galaxy s (gt-i9000)
    all i had to do was changing the usb settings under “wireless connections” (i have it in hebrew so im not sure the names are the same) to “samsung kies” (or to the option to ask me each time what connection to use and then when i connect, choose samsung kies), now it works fine!

  560. Ib May 20, 2011 at 5:40 pm -

    Installing the latest Kies 2.0 solved all my issues.

  561. khvicha May 20, 2011 at 7:05 am -

    IF ON GALAXY S PHONES THERE IS opened on another on screen launcher application it won’t connect with kies.

  562. Akkii May 19, 2011 at 6:09 am -

    Type of Phone: Samsung Wave GT-S7233E
    Type of computer: Desktop
    What OS is on your computer: Windows XP
    i have wave 723 for last 2 months and it is working really good, but whenever i try to connect my wave with pc using kies it shows a message that ” your device is not supported”.
    i reinstalled the latest version of kies from the samsung website but still having the same problem.
    Please Help …

  563. Bob G May 16, 2011 at 3:53 am -

    Location: Asia
    Phone: Samsung Galxy GT-I9000 (Korean model)
    Computer: HP Probook 4420S, Windows 7 Professional
    Kies: version 2.0.0.11044_11
    Rooted: root@avad-server#1
    app AutoKiller installed
    subject: froyo update

    FRUSTRATIONS: Kies unable to detect SGS after loading 2.2

    COMPUTER FIRST : Download Kies software from Samsung site making sure to uninstall old version using Samsung software from same download site.
    go to Tools > Preferences > General > check “Run Kies automatically when a device is connected.”
    Then, close the Kies window.

    PHONE SECOND: Make sure phone is FULLY CHARGED.
    Go to Settings > Wireless and Network > USB Settings > click Samsung Kies
    Go to Settings > Applications > check Unknown Sources

    USB CONNECTION THIRD:
    Connect using supplied USB cable and you will be prompted with the FIRMWARE UPDATE
    It will take longer than usual, be patient. Phone will indicate completion of downloading and installation.

    Since phone is devoted solely to Android apps (2nd phone), i did not bother make backup copies nor removed the sim card as most suggested. Do not make that mistake.
    Gallery was initially blank of videos and photos saved but somehow, all reappeared the next day.

    RESULT:
    Firmware version: 2.2.1
    Baseband version: I9000ZSJPG
    Kernel version: 2.6.32.9
    Build Number: FROYO.ZSJPK

    ULTIMATE OUTCOME:

    AutoKiller settings 10-16-24-40-44-47
    Free memory is never less than 154 MB
    LIGHTING FAST
    BLAZING SPEED

    now, bring on Gingerbread.

    Good luck . Hope this helps.

  564. Alex May 15, 2011 at 6:06 am -

    Phone: GT-S8500 Wave
    Computer: Toshiba Satellite
    OS: Windows 7 Home Premium – 64-bit
    Kies: 2.0.0.11044_11
    Subject: Kies pending on connection with the phone

    After hours of reading and doing this and that with no result, my solution went this simple.

    1. Uninstall Kies and reinstalled the latest version from Samsung website.
    2. Changed the connecting USB port on computer
    3. Works just fine. Kies recognized the phone on the spot.

    It seems that it is some sort of a problem with connecting the phone (after doing the OS update) to the same USB port as before the update.

    Hope this works for you to.

  565. Sigurvaldi May 8, 2011 at 8:36 am -

    I have the Samsung Galaxy 3 GT-I5800
    Running Android 2.2
    i run W7 64 bit Ultimate Editon ( self made computer)
    The type of error message i get when i conect my phone is “Unable to connect to GT-I5800.Failed to rerieve device information

    I also had the Galaxy 5700 spica and it had a similar problem. I am loosing respect for Samsung.

  566. Steve K May 3, 2011 at 1:05 am -

    Phone: Samsung Galaxy Apollo GT-I5801
    Android 2.1 update 1, kernel – 2.6.29 root@se-s603#2
    computer OS: Windows 7 64 bit.
    Computer: tried on Dell Studio and HP G62 laptop
    Kies installs and runs, then installs an update for itself, V2.0.0.11044_11.
    Kies displays an error pop-up ‘Unable to connect to GT-I5801. Failed to retrieve device information.’
    When first connecting the phone to the USB port, Windows 7 searches Windows Update and installs 3 drivers – Samsung USB composite device and modem ports. Windows ‘devices and printers’ in control panel shows ‘Samsung USB Composite Device’.
    I tried connecting using Kies, Windows 7 and USM Storage modes (3 options selectable on the Samsung Apollo) but none of them work. Windows does not respond to plugging in the phone to USB (except the first time, when the drivers are insralled).
    The phone also fails to correctly display when a USB us connected. An icon on the phone display is supposed to show when a USB is connected but it only changes state (from USB connected/disconnected) if the phone is powered off and on again.

  567. koganti sridhar April 30, 2011 at 2:23 am -

    Phone – samsung galaxy 3
    computer – intel core2 duo E6750
    Android OS – Android 2.1, kernel- 2.6.29 root@se-s604#2
    OS on computer – windows XP – sp3

    I am connecting it computer with the with USB cable that I got with the phone.
    I have done it a lot of times. There is no error message but the kies its connecting but will never connect.

    Thank you

  568. Soham April 10, 2011 at 8:02 am -

    Type of Phone : Samsung Galaxy Fit (GT-S5670)
    Type of computer – PC (intel c2d 32 bit )
    What Android OS you are running – Android 2.2 (Froyo)
    What OS is on your computer- Windows XP sp 3
    I installed “Kies_2.0.0.11032_12_9″ version which , according to the official samsung site is appropriate version for my mobile.The installation is fine. no probems at all.however when i connect my cell to my pc using the given usb chord (not in data storage mode) Kies does not open. when i double click on kies’ shortcut a error report comes :
    “Kies has encountered a problem and needs to close. We are sorry for the inconvenience”.
    all my usb drivers are properly installed , phone is brand new, kies version is proper ,usb is proper (2.0),kies is runned as administrator; USB debugging in ON.
    Where does the problem lie! :( . I would be very greatful if u can give me some suggestions or fix to this problem
    Thank you :)

  569. tom April 8, 2011 at 11:28 pm -

    Model: Samsung S5620 monte
    Computer OS: Windows vista Home
    I tried every possible things but no chance! it’s always says unable to connect. what a program kies is! and bada too

  570. steve April 8, 2011 at 11:27 am -

    i need to view & print out some sms messages for my solicitor my samsung s 1900 gt phone connects to kies but all it seems to do is upload my contacts there is no sign of sms messages what do i need to do to solve this,
    i have tried on my laptop & my desk top with no joy, i am using windows 7 on both, can anyone help.
    steve

  571. noam April 1, 2011 at 9:34 am -

    i hade a problem conecting my sgs and it solved when i changed the settings to samsung kies in the usb conection settings so if you guys didnt tryed that yet it could maybe help

  572. Paul March 31, 2011 at 2:07 pm -

    #63 Worked like a charm! (Change the USB port) Thanks

  573. Matt March 28, 2011 at 7:14 am -

    Model: Samsung Galaxy S GT-I9000
    Firmware version: 2.1-upadte1
    Computer OS: Windows 7 Home Premium 64bit
    Connection Method: Connect to computer -> connect to phone -> open kies.
    Error: The phone says “connected” whilst “connecting” is permanently on Kies

  574. Arvind Amarnath March 28, 2011 at 3:32 am -

    Type of Phone : Corby Pro
    Type of computer : Laptop
    What Android OS you are running : Its Bada (java)
    What OS is on your computer : after i updated the Kies it started giving a error and unable to run the program. error:- mainstage has encountered a problem and needs to close. Please do help me.. and I had taken a phone book backup now its not even opening nor displaying the data……

  575. Pawan Seerwani March 27, 2011 at 12:18 pm -

    Did not help.

    Phone: Samsung galaxy 3.
    Phone OS: Android 2.1(eclair).
    Laptop: Dell XPS 14 l401X
    Laptop OS: Windows 7 Home premium.

    I tried all possible connection like mass storage,Kies,Media player. But nothing seems to work.Please give a solution.

  576. Jane March 25, 2011 at 4:16 am -

    i have been experiencing problems of trying to connect my phone to Samsung kies recently. Even though i have connected my phone, it is not indicated as connected in the program. do i need to download the lastest samsung kies to resolve thisi problem?

  577. Pauline March 23, 2011 at 11:54 am -

    I had the same problems with Kies not connecting so dumped Kies in favour of Android Manager Wifi, which works fine for transferring files. However I wanted to import a csv file of contacts from a previous phone – which it doesn’t seem to be able to do.
    In the end I went into gmail and created a new contact with as many of the fields filled as I could manage. Then exported out to a csv file. This file gave me all the field headings for gmail contacts. Then I filled the csv file (using excel) with the cleaned up data I wanted to import. Imported it back into gmail and then sync the Samsung Galaxy with the gmail contacts.
    All worked exactly how I wanted it – but it took most of the day installing and unintalling useless software.
    Hope this helps anyone with a similar problem.

  578. Dave March 20, 2011 at 8:19 am -

    I have had this problem for ages and think I have just discovered what the issue is. Try removing the external Micro SD card and re-running Kies. Mine works everytime. I had previously used the card in my previous Nokia phone and had loads of stuff on it — including stuff with long file names. The problem seems to be with the programmes inability to interpret the data on the SD card scorrectly.

  579. CaptainRob March 16, 2011 at 2:50 pm -

    Found a solution for galaxy apollo not seeing the usb, and pc not seing phone.
    1. Dial *#7284#. This should open app called PhoneUtil (there are other ways to get to it)

    2. In USB section, switch it to Modem, then switch it back to PDA

    3. Exit, and USB should work.

    Second problem is also solved: Usb mass storage worked, but Kies did not see phone, many forums say the phone is not yet supported but this is not true!
    You just have to unmount the sd card before connecting! Then choose Kies as connection and it all works!
    (tested on galaxy i5800 and i5801)

  580. mainak March 13, 2011 at 8:51 am -

    i own a samsung wave 533…..
    utter crap… the pc suite tries to connect my mobile but it is a never ending process……….
    shame on samsung

  581. Robert March 13, 2011 at 8:47 am -

    I’ve only used Kies to upgrade to Froyo. Since then I removed it as it’s a terrible application. But others appear to want to use it, so I try and offer suggestions to problems.

    I’ll check out the WiFi manager you mentioned. Thanks.

  582. Niranjan Das Sharma March 13, 2011 at 8:04 am -

    @ Robert, I found an easy way out- Dump Kies.
    I looked into the android maket and there are plenty freeware available to do the same job. I just got “Android manager wifi” installed on my PC and mobile. and it works perfectly fine. I am uninstalling kies.

  583. Robert March 13, 2011 at 7:29 am -

    I could never get Outlook sync to work. I ended up exporting my contacts as a vCard, merging the vCards into one big file, and then manually editing the file to clean it up. After that I copied the file to the phone’s storage and imported it.

  584. Niranjan Das Sharma March 13, 2011 at 2:32 am -

    Type of Phone Galaxy S i9000 (purchased and using in India)
    Type of computer notebook – Acer 4820tG
    What Android OS you are running- Froyo (PDA:JP6/phone:JP2/CSC:JP5 (INU)
    What OS is on your computer – Windows 7 Home premium (64bit)
    did all the patch ups as you mentioned with MSXML6

    I am unable to sync contact in Kies ( 2.0.011014_49) its always showing 0 progress. When i go to contacts, tab “import from PC” is active but gets a popup saying – “No response from device. Reboot and reconnect the device. Please contact customer service center if problem persists.” did that several times no use..

    When i go to “export to PC” under “import/export” next to “sync” it says ” saving of Contacts to PC cancelled”
    (I have outlook 7 installed).

    Its syncing music and photos though!
    HELP!! Thanks in advance

  585. Rens March 12, 2011 at 11:14 am -

    Hi

    Samsung Galaxy S, Windows vista 64-bit, android 2.2 .
    I want to update my phone from 2.2 to 2.2.1, if i connect the phone and want to update it doesnt make a back up. And if i want to check my contacts it says: No response from the device. Restart your phone and try again. but this all doesnt help, i tried it many times but it still dont work.

    Can you please help me because I want to update my phone!

    Thanks from Holland

  586. Marzuki March 10, 2011 at 5:57 pm -

    Hi! I have tried to follow the guide to make a successful Kies connection but still fail. Actually when I first use my Samsung Galaxy Tab, I can easily connect using the Kies software that came with my Tab package. However, Later I am not bale to connect anymore even as I am writing this comments. Noticed the requirement for instlling MSXML6 is Service Pack 1 or 2 – mine is now Service Pack 3 – could this be the problem. or it is caused by installion of too many Android freebies appication that;s causing the non-connection. My OS is Windows XP Professional Vesrion 2002 with Service Pack 3 on HP EliteBook 8530p. My Samsung Galaxy Tab OS is Version 2.2. Appreciate the help please. TQ

  587. Manuel Moreira March 9, 2011 at 4:04 am -

    @#123

    Thanks.

    However, the article does state that “The software will not recognise your phone if downloaded onto a PC with a 64-bit version of the Windows 7 operating system”.

    Also, when I tried to connect to Kies on my laptop (running Windows 7 32-bit) everything worked just fine. At least, so far so good…

  588. Roland March 9, 2011 at 2:30 am -

    Type of Phone: Samsung Monte S5620
    Follow on from #117

    Type of computer: Laptop IBM Thinkpad T60
    What OS is on your computer: Windows XP-Pro SP3
    Security: Outpost Security Suite Pro 7.1
    Version of Kies: Kies_2.0.0.11014_49_2.exe (webdownload)

    Installed and worked first time on my T60 (USB and Bluetooth). As before I ensured that my security suite was running in ‘learn mode’ ie. watch and record but do not prevent changes, and in both cases I performed the install as user ‘Administrator’.

    On both systems, I assume the USB sub-system is working correctly as Nokia PC Suite detects phones I attach. As the desktop doesn’t have Bluetooth I can’t check this connection path out.

  589. mayank March 8, 2011 at 7:06 pm -

    Phone: Samsung Galaxy S
    Computer: HP
    Android OS: 2.1-update 1
    Pc OS: Win 7 ,
    Installed Kies from official Samsung UK site followed all instructions including updating drivers etc…Made sure phone is set to Samsung Kies in the “About phone” section and Plugged Phone in using usb cable that came with it and, all it does in kies is say “trying to connect please wait” but on my phone it says connected .This goes on for ages with no connection….I’ve uninstalled and installed Kies about 2 or 3x’s to see if that changes anything but nothing!

    I want to update my phone from 2.1 update 1 to 2.2 version , please advise.
    Thx,
    Mayank

  590. Robert March 8, 2011 at 7:18 am -

    That article is talking about synchronization and not connectivity. Kids connects fine on Win7 x64 on my laptop and desktop.

  591. Manuel Moreira March 8, 2011 at 4:50 am -

    Samsung Galaxy 3
    GT-I5800
    Android 2.1
    Windows 7 64-bit

    Only managed to connect to Kies the first time I ran the program. Now I can see the phone on “My Computer” and I’m able to connect to the memory card. However, Kies will try to connect without success.

    I found this interesting information on the Samsung portal.
    http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup.jsp?cdsite=uk&seq=359384

    Basically, it says that Kies is not compatible with Windows 7 64-bit… Which is odd considering that Kies worked at least once.

  592. Purshoth March 1, 2011 at 6:38 am -

    Hi

    i am having problem while connecting samsung monte to pc.while connecting mobile to PC suddendly system gets hang i have reinstalled kies but am still finiding same issue. please provide solution

  593. Jack Tan February 28, 2011 at 8:34 pm -

    Problem with KIES.

    I am unable to click “Install” games into my Samsung phone.

    Latest upgrade from site install and also tried from samsung web site download. Version 2 I think. Failed with installation of downloaded application and games. When the mouse cursor is on the “Install” button, it says something like “Phone not connected or something like phone device not connect” and the button is disabled. However, on the top left panel says it is connected. I don’t remember the details. No errors messages. USB tethering enabled on the phone. Disable or enable it does not work. Signing in as a user also cannot work.

    Phone connected to KIES is OK and can detect USB card. The phone can download games but not thru my computer.

    Samsung Galaxy Ace
    GT-S5830
    Android 2.2.1
    Baseband – S5830DXKA9
    Kernel verion – 2.6.32.9-perf
    root@SE-S604#1
    Build No: FROYO.DXKA9
    Mobile Network Type
    UMTS
    Bluetooth – disabled

    Windows XP SP3
    AMD 939 CPU 3200+
    2 Gig RAM
    150 Gig Harddisk
    Custom Rig PC.
    KIES version – latest from samsung web site.

  594. Lee Trigg February 27, 2011 at 4:10 pm -

    Installed Kies and my machine is playing up now. I have a laptop with 2 external screens. When I launch the application it makes all the screens flash and I have to kill the laptop to stop it.
    Anyone else had this problem? Am running XP

  595. Omer February 25, 2011 at 6:50 am -

    Samsung Apollo 3 aka GT-I5800, Windows 7 32-bit
    Same problem as everyone else. No matter what I set the USB setting on the phone (Mass Storage, Kies, Ask on connection, etc) it just doesn’t do anything. Kies does nothing and Windows Explorer won’t show it as a new drive either. I’ve always had these problems with Samsung problems. I can’t believe they, Samsung, can’t get a phone to connect to a PC via a cable. Shocking! Doing it via Bluetooth was always hit and miss but this should be 100% rock solid.

  596. Roland February 22, 2011 at 1:01 pm -

    Type of Phone: Samsung Monte S5620
    Type of computer: Desktop motherboard: Asus P5L-VM 1394
    What OS is on your computer: Windows XP-Pro SP3
    Security: Outpost Security Suite Pro 7.1
    Version of Kies: Kies_2.0.0.11014_49_2.exe (webdownload)

    Tried both:
    1. Connect Monte via USB the start Kies.
    2. Start Kies then connect Monte to USB.
    Either way Kies just sits there ‘Connecting …’ with the arrows circling round.
    Tried both the above suggestions, uninstall/reinstall Kies (with security suite in ‘learn-mode’) to no avail.

  597. Metin Kolay February 19, 2011 at 12:23 pm -

    Samsung GT-S5620 Monte
    acer aspire 6930 vista 32bit

    when i connect my monte to pc, it says:

    “Kies cant connect to device GT-S5620, cant gatter the phone info”

    I tried two ways above, i have the file ‘msxml6.dll’, and i re-installed driver.
    I tried many other things but still the same.

  598. stu February 18, 2011 at 10:49 am -

    well i downloaded kies 2 today hoping they might have sorted out the connection problems.
    but my phone still is exactly the same just says connecting..
    also i’ve done a full factory reset and wipped it today and then upgraded the firmware to 2.2.1
    and it still dont f’ing work.
    surely you might have thought once they upgraded the software they’d get it to work…

  599. duncan February 17, 2011 at 10:44 am -

    samsung galaxy ace

    cant load sms, contact.
    windows 7 32 bit.
    works fine with samsung wave 533.
    please help, tried kies ver. 1,5 and ver 2 also.
    the same result.

  600. tushar sevak February 16, 2011 at 10:17 am -

    hi i am using samsung galaxy 5510 i had os win xp prfssnl with 32 bit i already installed kies and .net 4 i can connect my cell phone with kies but when it get connected and i tried to open any thing windows error sound comes and it get closed and afterwards not get reconnect then when again i plug-in my data cable it get connected and same thing again happen please help me……

  601. Jez February 14, 2011 at 12:34 pm -

    I have the same problem as #111 – same phone/os/etc. – except I’m using an iMac + bootcamp. I did have it working fine until my last firmware upgrade, and now Kies says “connecting” forever, but never does.

  602. Richard February 12, 2011 at 5:56 pm -

    # Type of Phone:

    Samsung s8500

    # Type of computer:

    packard bell imedia a3317

    # What Android OS you are running:

    bada os 1.2.0

    # What OS is on your computer:

    Windows 7

    # Describe exactly how you try and connect the phone to your computer each time:

    i connect the phone using the usb cable provided with the phone wth connections settings on the phone as samsung kies. My pc recognises the phone and i can access the phone through ‘my computer’. but samsung kies wont connect to the phone it just says connecting but never actually connects.

  603. james February 6, 2011 at 6:59 pm -

    # Type of Phone : samsung galaxy beam
    # Type of computer : dell inspiron 1440
    # What Android OS you are running : eclair
    # What OS is on your computer : windows 7

    before i can connect to kies, but after the upgrade. i can’t anymore.

  604. djl February 6, 2011 at 6:23 am -

    Galaxy S running newly installed 2.2.1 with Custom ROM from Doc’s Kitchen. I could not connect to Kies after installing 2.2.1 Tried over and over again. I could see the phone / folders in Windows Explorer, but Kies could not see the phone. I fixed it by starting Kies and choosing Tools > Preferences, and ticking the box to start Kies automatically when the phone is connected. The next time I connected the cable, Kies recognized the phone.

  605. Robert February 4, 2011 at 12:38 am -

    If you want to backup your phone, download Super Manager or Titanium Backup from the application market. Both have the ability to backup APKs and settings.

  606. Omar Shah February 3, 2011 at 11:14 pm -

    Phone: Samsung Galaxy S I-9000
    Computer: Toshiba Sattelite
    Android OS: Android 2.2
    Computer OS: Windows 7 Enterprise

    Tried both the methods – USB & CMD (Shown Above) neither of them worked !..

    everytime i connect to the kies, the application hangs or does not maximize. it remains stuck to the taskbar and maximizing doesnt work !

    i really need to back up and synchor my phone.

    Is there a possibility i could use samsung new studio instead of Kies?

  607. WheresYourIntegrity January 26, 2011 at 6:05 am -

    FUCK YOU SAMSUNG … galaxy s phones good would be great if this shit would connect ,

  608. Robert January 17, 2011 at 2:08 pm -

    iPhone works flawlessly on any computer and any USB port.

    My Galaxy S 896 now works with Kies on my computer all the time. Clone system running Win7 x64.

    The Samsung drivers make things worse. What works is installing the 130MB Kies package and letting it install drivers.

    If running WinXP, try a different USB port and also try rebooting your machine. I’ve seen both of these things fix the connection issue with other people who have the same phone as me.

    Anyway, besides upgrading the OS (2.2 is sweet), Kies is poor software. The contacts manager is horrible, and the Outlook sync is so obtuse that it goes out of its way to delete you computers contacts (same problem with calendar). Use WMP for music. Copy videos and photos manually.

  609. adrian January 17, 2011 at 11:43 am -

    Same problems as everyone else!!! Whats the point of building a new version of kies if the damn thing doesn’t work??
    Utterly POINTLESS..
    Fix, fix it now..
    Would NEVER have had this problem with the bloody iphone..

    Phone: Samsung Galaxy
    Computer: Dell Dimension 2.4mhz, 1256 mb
    Android OS: 2.1-update 1
    Pc OS: XP (service pack 3)
    Installed Kies from official Samsung UK site followed all instructions including updating drivers etc…Made sure phone is set to Samsung Kies in the “About phone” section and Plugged Phone in using usb cable that came with it and all it does is say “trying to connect please wait” this goes on for ages with no connection….I’ve uninstalled and installed Kies about 2 or 3x’s to see if that changes anything but nothing! I need to connect as I’ve heard that there is a firmware update or fix for the GPS problems which I also NEED as that doesn’t work either! Any help would be great thanx.

  610. Granite January 11, 2011 at 4:53 pm -

    Phone: Samsung Galaxy S I-9000
    Computer: Acer Aspire One
    Android OS: Android 2.2
    Computer OS: Windows XP SP2

    Plug the phone in with it set to connect with Samsung Kies. Kies says it is connecting, but never does. Phone says it is connected. Lately, the DeviceManager.exe crashes as Kies is opened. Any thoughts?

    Odd thing is that it works on my girlfriends computer, but not on mine (which isn’t helpful). I’ve uninstalled Kies and reinstalled it, but no such luck.

  611. Al January 10, 2011 at 10:24 am -

    Phone: GT-B2710
    Computer OS: XP SP3
    Had the same eternal “Connecting…” problem. Thanks to this thread found a workaround: have to connect the phone to the USB cable while it’s switched off then it goes OK.
    Thanks to all!

  612. David January 9, 2011 at 2:38 pm -

    UPDATE

    Completed #36 (not 37′s sorry)

    Still didn’t work… I installed Kies on my computer. Which is what I think he/she was referring to. Clicking the logo did nothing… I clicked tools and clicked ‘install driver’ (I assume they moved it with a software update) a solution for some people maybe? Anyway. Did not work for me.

    Please help. still having the same problem.

  613. David January 9, 2011 at 2:18 pm -

    Samsung Galaxy S

    I am getting extremely frustrated and seem to have gone backwards. Originally, my problem was that kies looked like it was opening and then returned to the home screen. So I came here, followed all the steps and then I got the same problem described by #1 (the difference being now if was going back and forth from home screen to kies screen. I have followed all the solutions given apart from #37 because (and forgive me) I havent discovered how to open kies while being disconnected.

    It worked before this… Admittedly only twice. Please help. Oh and how do I reverse the steps shown on this page? because with respect this didn’t help me and I fear may hinder future connections (No offense, as shown it does work for some. I wish it worked for me :/)

    Thank you

  614. Joel January 8, 2011 at 2:15 am -

    Samsing KIES is the worst software i ever tried
    Samsung S8500 Wave, Vista 64b + KIES …_102

  615. tethering_mania January 6, 2011 at 7:54 pm -

    dear all,

    I bought my SGS last month n until now i still couldnt use my sgs as the moderm. been tryng to connect to kies as pc internet but failed. try to connect the hp via mobile ap also failed. the error was that the network resources is limited. huhuhu.

    can anyone help me or give any suggestion?

    cheers.

  616. J January 6, 2011 at 9:39 am -

    Can we ask for a refund?

  617. Matty Brown January 6, 2011 at 4:37 am -

    Phone: Samsung Galaxy Apollo GT-i5801
    Android OS: Android 2.1 Eclair
    Laptop Make: Dell Inspiron 1545
    Laptop OS: Windows 7 Home Premium x64

    I connected using the USB and selecting Kies in the USB settings. It shows up on my phone as being connected but not on kies or my computer. I have reinstalled drivers and tried this but it never works! @Britto Tried That Link But When I Ring It Says “Rejected”

  618. Nik S January 2, 2011 at 4:45 pm -

    Type of Phone: Samsung Galaxy S GT-I9000
    Type of computer: AMD Phenom II 3.4 8GB RAM
    What Android OS you are running: 2.1 Update 1
    What OS is on your computer: Windows 7 x64

    Followed the instructions above. When I connect my phone on my PC, MTP Application Screen keeps reappearing on my phone and “Connecting the device” on Kies is always on but device never actually connects

  619. Mike Andrew January 2, 2011 at 3:23 pm -

    Tried all of above but connection error says connect using PC Studio mode – but no clues whta that might be.

    Running windows 7 but definitely not in 64bit mode.
    Phone is a Galaxy S

  620. ambar January 2, 2011 at 12:36 pm -

    Thanks, Britto, comment #86 saved the day – worked immediately on my Samsung Galaxy 3 i5801 (android 2.1-update1)

  621. mo December 29, 2010 at 11:41 pm -

    I have a Samsung Captivate running 2.1. I was having trouble but followed these instructions after finally realizing i didn’t reboot my laptop, I did and it worked! ON Windows XP. Now I’m just waiting for 2.2!

  622. Don December 28, 2010 at 5:15 am -

    Samsung Kies and Galaxy S the worest example of modern technology I’ve ever come across. I’ve given up trying to sync or whatever thay call it.

  623. ayehsha December 27, 2010 at 10:19 pm -

    Request for Guideline.

    I installed PC suite Samsung 100% correctly ,,but now it doesn’t work ,when ever i open the pc suite window it shows ( CM_ERROR_HANDLE ) and ( Connection Manager can not be found )….s0 that is my problem ,if any one of you can help me ,i would be very much thankful …plzz d0 rply fast ,waitng for resp0ns….Ayesha Malik

  624. Mees December 26, 2010 at 9:03 pm -

    Connect your phone to PC.
    On Device Manager find Portable devices.
    Find your device. Update driver. That’s all.

  625. robotnic December 24, 2010 at 8:56 pm -

    * Type of Phone : samsung galaxy s gti9000
    * Type of computer : macbook 4,1
    * What Android OS you are running :android os 2,1 eclair
    * What OS is on your computer : windows xp home edition 5,1 build 2600
    * already i followed all instruction from all websites which tried to solve samsung kies problem but no one succees on my galaxy s. already i remove all file with long extention, uninstall and install usb driver, then followed you instruction but no one orking on my phone, still my phone not connect to the kies only ‘connecting the device.. please wait’ all the time those words show with nothing happened then..

    please help me fix it.. thanks before

  626. petrique December 24, 2010 at 2:05 am -

    @britto dude i love u
    i tried everything from everywhere, nothing worked
    just this, thk you… everybody else should try this one too
    happy holidays

  627. Britto December 23, 2010 at 11:38 pm -

    Here’s the solution….worked for me (rooted galaxy apollo)

    http://forum.xda-developers.com/showthread.php?p=8666548#post8666548

  628. matt December 22, 2010 at 6:44 am -

    just got mine working i went in device manager under the modem tab i disabled the samsung usb modem just cos there was notjing left to try and no its works perfect!!!! give it a try people!!!!!!!

  629. matt December 22, 2010 at 6:44 am -

    just got mine working i went in device manager under the modem tab i disabled the samsung usb modem just cos there was notjing left to try and no its works perfect!!!! give it a try people!!!!!!!

  630. Geo December 22, 2010 at 2:37 am -

    Hi,

    I have a Samsung P520 Giorgio Armani and I can’t connect it to my pc. Also, I have a compatible data cable for this model.
    I’ve tried it first with Samsung Pc Studio, it only worked in “mass storage”. After reading the solutions above, I have uninstalled Pc Studio and installed the dll file and Kies, step by step. After this… it only works in “mass storage” and not in “pc mode”. I have updated Kies, downloaded drivers, connected the phone without the sd card, power off/on the phone with cable connected… everything writen here and it’s still not working in “pc mode”, only in “mass storage”. The usb port works just fine, the cable is ok… everytime I connect the cable to the phone, I’m requested to chose the connection type (player, pc and mass storage), starts charging… and if I choose “pc mode” Kies gives me the message “connecting device” and after 1-2 minutes “could not connect”.
    What else should I try? I would like to connect my phone in pc mode, so I can install some applications. for music/pictures download and upload I can use it in “mass storage”… but for applications?
    Thanks.

  631. Daniel December 21, 2010 at 11:13 pm -

    #36 absolute legend. its taken me a month to find a good quick solution. I’d give you a hug if i could. :)

  632. Manny December 20, 2010 at 7:21 pm -

    Type of Phone: Samsung Vibrant
    Type of computer: HP DV7-3060US
    What Android OS : Firmware Version 2.1 – Update 1
    What OS is on your computer: Windows 7 Profesional 64 Bit

    Tried connecting on all USB ports, tried upgrading Kies, tried the method above and Kies still says it doesn’t support the device.

  633. wolverine December 20, 2010 at 12:59 am -

    i had the same kies problems.
    im not sure which one did it, but i uninstalled AVG, then installed .net 2.0, 3.0, 3.5, and 4.0
    now everything seems to be running fine, good luck

  634. meandi December 19, 2010 at 2:49 pm -

    Phone: Samsung Galaxy I5801
    I managed to cinnect hte phone once I have unmounted the external SD card. It looks like some files on the SD card have been the problem.

  635. mahesh malik December 18, 2010 at 7:08 am -

    i have latest kies and updated galaxy s from 2.1 to 2.2 by this as well up to that there was no problem i had faced and after updating drivers installed automatically when i connected phone everything is fine except contacts of phone which i had imported from external sd card phonebook are not updating in this kies. it tries to load but stops with no name error i am having toshiba l500 window 7 os, only option now to update in phone itself no pc help ….. any solution

  636. Thomas December 17, 2010 at 10:17 am -

    Type of Phone: Samsung GT-E1080i
    Type of Computer: Samsung X125
    OS: Windows 7 32-bit
    Samsung Denmark asked me to download Kies at it should work for my phone – unfortunatly I ain’t able to connect my phone to my computer :(

    It doesnt seems like the phone driver would be recognized

  637. JT December 15, 2010 at 10:44 pm -

    Type of Phone : Samsung Galaxy S
    Type of computer : Dell Latitude D630
    Android OS : Eclair .. Android 2.2
    OS : Windows XP
    When I was using Android 2.1, I managed to sync my calendar and contact without problem. But after upgraded to 2.2, I can sync my contact but not my calendar, the error prompt : No response from device.

  638. jormur December 15, 2010 at 10:05 pm -

    Type of Phone: Samsung Omnia II (I8000)
    Type of computer: Asus U30jc-a1
    What Android OS you are running: Windows Phone 6.1
    What OS is on your computer: Windows 7 64 bits

    When i connect the phone at the computer with samsung kies. the program show me the next message: The device is not soported by kies

  639. P.Schmitz December 15, 2010 at 5:18 pm -

    Correction:

    If you’re trying to for instance install a ROM from another country then you would do that through flashing it, not with Kies.

  640. P.Schmitz December 15, 2010 at 5:17 pm -

    Dear Robert,

    I wouldn’t recommend doing that and I don’t think it would be helpful anyways. If you’re trying to for instance install a ROM from another country then you would do that through flashing it now Kies. Also any update for the US based Galaxy S devices will ALWAYS be released by the carrier as an OTA (at least for now) and so won’t be available either through Kies. Finally if you don’t want to wait to get the update you can always find it and some instructions on the XDA Forums to get it earlier. Kies Mini is intended for all non-US based galaxy s owners to just apply updates to their phone who are having problems with the main Kies software.

  641. Robert December 15, 2010 at 4:43 pm -
  642. P.Schmitz December 15, 2010 at 3:33 pm -

    Dear Shell,

    You are correct in that ALL models of the Galaxy S series DO NOT have any support for the Kies application. For your update you will receive it OTA (over the air). This means that one day your phone will say there is an important update and you should be connected to a power source and wi-fi connection to properly download and install the update. Thanks for the question.

  643. Shell December 15, 2010 at 3:14 pm -

    This may seem like a silly question, but if they’re still saying that Kies is unavailable in the US, how are we supposed to get our 2.2 updates?

    I, too, have tried every fix I’ve seen online and cannot get my Vibrant recognized by Kies. The old version worked, oddly enough, but the new Kies has never worked for an instant.

  644. StuH December 15, 2010 at 1:23 pm -

    Oh well i have:

    1:run cmd as admin and regsvr the two dll’s.
    2:i have removed and used kies removal tool and re-installed from the link in the last post and from official site.
    3:i have tried with and without an external sd card in.
    4:tried using several different usb ports.
    5: tried and older versions of kies (didn’t record which versions).
    6: tried the driver recovery.

    Basically tried all of the above fixes and still sits connecting device with progress bar locked up after windows popup comes up with the auto run from plugging the phone in.
    Once i close the windows popup progress bar stays locked and doesn’t connect. if i right click kies on task bar and bring up context menu then progress bar starts again but will sit for ages not connecting, then the second i unplug the phone it says connection terminated to gt i9000 then kies locks up again. ctrl+alt+del to close it is now only option.
    Can use it as mass storage and windows can read phone and sd card fine.
    vista home basic
    lastest V of kies from link above
    android 2.2

    shame such a great phone is let down by such a piece of s**t software and can’t even use it to its potential, nice one samsung.

  645. Robert December 15, 2010 at 12:20 am -

    #15 and #16 above.

    That error is access denied. Make sure you open a command prompt as administrator or you won’t have rights to register the DLL via regsvr32.

    I’ve gone through this a few times now, and I’ve found that installing only the latest Kies (full versoin) works best. Uninstall existing Kies and any Samsung drivers, then install the latest Kies. Here’s the link to it:
    http://img.samsungapps.com/support/kies_win.exe

  646. irfan nawaz December 14, 2010 at 11:38 pm -

    I am facing the same problems as described in problems # 15,16 ( issue of wondows vista 64 bit can not load msi files to be installed on the system for my connection of smasung GT-3300K champ to KIES software)
    please help

  647. Simon Williams December 13, 2010 at 3:40 pm -

    I’m trying to connect my galaxy s to kies in order to upgrade to android 2.2. The phone displays ‘connected’ but kies displays ‘connecting the device please wait’ and I get no further. I have no problem connecting the phone as a mass storage device etc, it’s on via kies that i have the problem. I tried regestering the libraries eg regsvr32 msxml3.dll’ at the command prompt and all was ok but still no luck with kies. Please help

  648. stu harrison December 11, 2010 at 8:55 am -

    have tried all of the above, removing sd card etc.. after my previous post and i can tell you exactly when kies software locks up.

    as soon as the auto play pop up box appears for windows the kies software locks up.

    does this help anyone with a resolution.

    thanks.

  649. Robert December 11, 2010 at 3:47 am -

    Install the latest Kies (103_102) on it’s own.
    Set USB setting to Kies mode.
    Start Kies.
    Plug in phone.

    The USB drivers have to at least properly detect the USB device. If it doesn’t, or Kies doesn’t recognize the phone, try a different USB port. For example, my desktop has two front USB ports, and they do not work; only the ports on the back of the PC work. This has been documented on a few sites.

    Nokia works every time. iPhone works every time, from every USB port, without any drivers. Samsung Galaxy S is a crapshoot.

    How a company of any size can put out such a flaky software product is beyond comprehension.

  650. alvin December 10, 2010 at 4:17 pm -

    Hi
    Like me many have problems connecting to Kies espcially if you want to upgrade from Andriod v2.1 to 2.2. I have solved my connection problems. Here is the advice. Some of the steps might be unnecessary but this is how I solve my problem.
    1. Right after you installed Kies from the CD, it gives you and option to upgrade the Kies software over the air. If you want the latest Kies, don’t do it this way, cause you will never ever finish upgrading it. The process will take forever…days.

    2. Uninstall the Kies that came with the CD after you have found which country your phone came from. My phone came from Singapore because there is a sticker behind the battery that says Pte Ltd which is most probably Singapore (and I know it so). I went to Samsung Singapore websited and I downloaded the latest Kies and intalled it (the latest version).

    3. Before plugin in the phone please make sure do not put in any external SD card in the Galaxy S. Somehow this interfere with the phone being recognised by the Kies (maybe some files inside have long names…)

    4. After I installed the latest version it no longers ask me to upgrade the Kies when I ran it (because it is the latest). Now I plug in the phone and wait for it to connect (takes a long time may be a full 2 min) but this time it recognises the phone model. Again, make sure no external SD card in the phone.

    5. At the bottom right of the Kies software click the upgrade and your firmware will be upgraded. This can be done provided your phone has a full charge. Doing this will wipe out whatever data you have on your phone but now you have a latest firmware.

    6. I hope this work for you. The main blokers before succeeding was :
    a) Kies is not the latest version
    b) SD card was in the phone.
    c) Updating Kies over the air takes ages and I downloaded new Kies from another country which was not mean for my phone.

  651. Chris Paps December 8, 2010 at 4:30 pm -

    Hi all

    I’m running windows7. I run into a small headache,tried to uninstall kies to DL the new version,and I was not able too. so I went to my control panel,I was not able to unistall kies so did next best thing start deleting all sumsung kies files. So i tried to install the new version and i get 1628 failed to complete installation error. I use Paretologic registry cleaner and few more methods nothing helped me still getting 1628 error kies msut still be somewhere on my system …Please I need some help here thanks. and sorry for my english its not that great

  652. stu December 8, 2010 at 12:50 pm -

    I have an issue with my kies and galaxy s also.
    vista home basic.
    galaxy s running froyo 2.2
    kies version 1.5.3.10103_102

    kies was tempremental to say the least before i updated to android 2.2 and the latest version of kies but ever since i updated it hasn’t worked at all.

    when i connect the phone to the usb cable kies opens up shows connecting to device please wait, then the progress bar stops and kies locks and i have to ctrl+alt+del to close it.
    my phone shows as being connected but the software on the computer stops working after a few seconds of trying to connect to the phone.

    any help on this would be good.
    and as a seperate issue since having android 2.2 on my phone it also sucks. its super slow, the keyboard is horrific when it comes to test or email when using either the standard keyboard or swype it only manages a few letters or if im lucky words before it freezes for a second or two then comes back to life and carries on.
    as far as im concerned upgrading the 2 bits of software was the worst thing i could have done and i only done it to get skype to work on my mobile. what a waste.

  653. Lynx December 5, 2010 at 10:34 am -

    Type of Phone : Samsung Galaxy 3 or Apollo
    Android OS : Eclair / Android 2.1
    OS : Windows Vista

    I am having the exact same problem as #1. What is interesting is that the first time I connected my Galaxy 3/Apollo to Vista via USB, Kies recognized the device as it should. My computer also noticed it as a mass memory and so did Windows Media Player. However, the next time I tried to connect, the problem occurred and Kies simply kept showing the “connecting to device, please wait” message and nothing else seemed to notice the phone at all anymore. I have tried just about everything. I would appreciate any and all ideas!

  654. huda December 2, 2010 at 11:23 pm -

    Type of Phone : Samsung Galaxy S
    Type of computer : HP Mini 4013
    Android OS : Eclair .. Android 2.1
    OS : Windows 7 Ultimate
    I can connect phone to kies, but the kies cannot connect to internet, i’m sure that not problem with my internet connection. kies says that “no response from server, please chek your internet connection”. any idea..

  655. cmcole101 December 2, 2010 at 4:34 pm -

    As posted elsewhere here, deja office is a wonderful replacement for Kies, and it hasn’t crashed once. The only setback is, of course, the $40 cost, but to keep sanity and enjoyment of this incredible Galaxy S phone, it’s well worth it. :-)

    I would have kept Kies if it would have only run more than once before MainStage crashing. The last restore I did prior to Kies install really became painful as it forced me to unjoin then rejoin our domain to reset Trust so my PC could be seen in classrooms. Additionally, it fricking reset some of my browser and messenger settings (not sure HOW this one happened from a recently created backup image), that took hours to correct. Kies has simply been a nightmare for my Windows 7 Enterprise x86 system.

  656. Ruth December 2, 2010 at 9:59 am -

    Phone; Samsung Galaxy GT i9000
    Computer; HP Pavilion
    Windows Vista
    I had the same problem as many people, the phone showed I was connected to Kies but there was no device connected on the computer. As previously detailed here, I un-checked all the boxes in Kies settings and re-booted the computer. This did not work, so I disconnected then switched the phone off and on again (which was set to Kies, having already tried mass media). Then, with Kies open, I re-connected the USB and the device connected! Hooray! I tried it a couple of times more and it still worked. Hope this helps someone else who is about to throw it out of the window……..

  657. Marky December 2, 2010 at 7:45 am -

    Phone: Samsung Galaxy S (Epic 4G)
    Computer: ASUS Netbook
    Android OS: 2.1 update 1
    PC OS: Windows XP SP3

    Regardless to what I do, try, or come up with, Kies just keeps “connecting to device” for at LEAST 10 minutes before I get a little message that says, “could not connect to device. Please restart device to fix this problem.”
    Did I restart?
    ……Numerous times….
    Did it fix the problem?
    ……Definitely not…

  658. Brian December 1, 2010 at 7:52 pm -

    It is definatly the Kies update that is the issue with the Captivate. I tried multiple times different solutions, finally found a previous Kies version and it worked right away.

  659. P.Schmitz November 29, 2010 at 6:31 pm -

    Dear Cole,

    Have you checked out our Ultimate End-All Guide to Kies? It has tips on how to fix Kies and if that doesn’t work it provides alternative methods to syncing information (like your outlook calendar) through 3rd party apps. You can check it out here (http://bit.ly/cv5NhC) and let us know if it works for you!

  660. cmcole101 November 29, 2010 at 6:15 pm -

    Gosh how I wish these steps would work on my system. Kies just gives plenty of trouble almost everytime I use/try to use it.

    EVERY time I start it Kies crashes with MainStage error. I found a way around it by starting the program directly by MCS.Thunder.Update.exe or MSC.Thunder.MainStage.exe directly and the interface might start without error.

    Today, all I get is “C:\Windows\Installer|6958d2.msi is missing or I don’t have permissions” error. It won’t even uninstall without giving me this error, leaving me with the only option to use a Restore Point to sometime before the Kies installation. It might even force a whole image restore if I want to use the program, but even this option only allows me to use Kies once or twice before it continually crashes.

    My computer isn’t anything special, Acer Aspire X3200 Athlon 5600 x64 running Windows 7 Enterprise x86.

    I’ve notified Samsung and all they said was, “We’ve passed this one to our tech department.”

    This problem keeps me from synchronizing my calendar with Outlook, which is the main reason for me to have the Galaxy S…keeping track of all my classes. :’(

    If any of you have a better solution than Kies or how to keep this POS software from crashing after one or two uses, I’ll humbly bow down to you.

    Cole

  661. Laurentiu November 29, 2010 at 12:33 pm -

    I followed all steps 1 to six and everything went smooth, however when I opened Keis it did not connect to my device.

    My phone is Samsung Galaxy S Captivate.

    My computer is Intel(R)Core(TM)2 Quad CPU, Q8300 @ 2.50GHz, 3.00GB of RAM, 32bit.

    My Operating System is Windows XP Professional Version 2002, Service Pack 3.

    After starting Keis I conect my device to the USB port, it does not connect and I get the message that the driver install (unknown driver) is malfunctioning.

    I realy appreaciate if I can get this resolved.
    I have called Samsung technical bumerous times and they suggested that I shall change the operating system.

    Thanks in advanse for your support.

    Laurentiu

  662. Ibrahim Abdullah November 29, 2010 at 4:47 am -

    OMG, this works….

    Totally…

    I have tried many ways as suggested in other sites and nothing worked..

    This method is so simple, yet works flawlessly.

    Thanks a million guys…. Now I can upgrade to Froyo :-)

    Samsung Galaxy S
    Windows 7 Pro 32 bit

  663. Jim November 24, 2010 at 9:08 am -

    Samsung Galaxy S
    Windows 7 (x64), Windows XP
    Android 2.1 update 1

    I can sometimes get the SD card mounted in windows to copy files. This serves me well for all purposes except firmware update.

    USB always says “device malfunctioned while connecting” or “device not recognized”.

    I have tried about 5 different “Fixes” from various sites around the web. Nothing works for me… always the same. I have not tried formatting my SD card as I think that is ludicrous.

    I am a loyal samsung customer since I bought a nice plasma TV that was feature-packed, well-priced, and beautiful in display quality. I had hoped for better end user support when I purchased this phone. I am literally afraid to buy two Samsung 23 inch monitors tomorrow after this.

  664. Nikki November 21, 2010 at 2:58 am -

    -Samsung Wave (GT-S8500)
    - Windows 7 on Samsung R620(32 bit)
    - bada 1.0
    1006011844LIS8500BUJF1
    - On connecting the phone via USB “Connecting to device” shows in the kies program … never connects!
    A box pops up from control panel (devices and printers) showing media from the phone folders (excl mem card)

    please help :p

  665. sum November 20, 2010 at 12:19 pm -

    Facing the same problem as jen (#2) with USB. Everything worked fine for the first 2 – 3 times. Hasn’t worked since. Have updated Kies twice (whenever the update notification was there). With bluetooth the message – device denied connection – appears on kies after some time.

    Like someone said above – it’s a shame (on Samsung)!

  666. Mechanico November 19, 2010 at 10:03 am -

    sorry I meant solution as in #37, not 36

  667. Mechanico November 19, 2010 at 9:56 am -

    #36 worked fine for me, thanks, I have B7722, and it only took 5mn or less to complete driver recovery..

  668. Cole Mayes November 16, 2010 at 9:31 pm -

    Hi y’all. :-)

    Okay. After purchasing the Galaxy S 8GB model GT-i9000, installing Kies software included in the box, I was able to get the Kies to run 2 or 3 times without problem. Then it began crashing with “MainStage error” and the program closed.

    I updated to version Kies_1.5.3.10103_100_2 which I downloaded from the Singapore site. When trying to uninstall the previous version, my system hung and forced a reboot.

    After the reboot, I tried again to uninstall using the included uninstall program, but then another error about a missing .msi file appeared which wouldn’t let me either uninstall the old version or install the new version. This forced a restore (which wasn’t painful being that I had just created one a week earlier.)

    After the restore, I installed a fresh copy of Kies_1.5.3.10103_100_2 and all was peachy for the 1st usage. Once I unplugged my Galaxy S that was the end of Kies running. Now it crashes with MainStage error every time I start it up, whether the phone is plugged in or not.

    I have all the .dll files you listed in this article, followed the registry registration of them, but still the MainStage error occurs.

    My computer info is as follows:
    Acer Aspire X3200 Athleon 5600
    4GB DIMM
    Windows 7 Enterprise x84 – Fully updated with all current fixes et.al.

    Any help and/or suggestions are HUGELY appreciated. :-)

    Thanks.
    Cole

  669. Gerry September 17, 2010 at 6:08 am -

    I just got mine working (yahoo!!!) by doing the following:

    If you are on android 2.1 version:
    – Go to… Main Menu >> Settings >> Applications >> Development >> (here, make sure “USB debugging” is checked. Make it checked if it is not.)

    Plug the phone into the USB port. Let the “Found New Hardware Wizard” do its work. Started Kies and the phone connected.

    Hope it works for others. (I am running XP)

  670. David September 16, 2010 at 8:03 am -

    Phone: Samsung Galaxy Apollo I5801
    Computer: Dell Dimension 2.4mhz, 1256 mb
    Android OS: 2.1-update 1
    Pc OS: XP (service pack 3)

    Well I was the first poster on here and its been nearly a month since my probs and guess what I still cant get on KIES and my GPS still doesn’t work even after trying all the so called problem solvers, My service provider and Samsung say its not the phone…SO WHAT THE HELL IS GOING ON!!

  671. francois Le Ralle September 15, 2010 at 2:45 pm -

    A message on my Galaxy S was saying that it should be in sleep mode with all applications closed to be used as an usb device….. I did it by pushing the button on the top right side and it worked immediately (after days of various efforts).

  672. vinayak naik September 15, 2010 at 4:31 am -

    hi everyone

    some tips may be helpfull to you.

    i also had this problem of connecting my galaxy s to kies. after several trials, i have found my way.
    i agree,samsung could have made this very simple way to connect to pc. but…..
    we gadget lover (may some of us)poured all our hard earned money in to it. we expect not the greatthings, but what they promised.
    coming back to the point,
    what i am doing to connect my mobile to kies is
    1) changing the settings to > settings>about phone>usb settings>ask on connection
    2)clearing all browsing history & bookmarks (which i can able to delete,the browser other than installed widgets) -i am doing this because, only to ensure the MTP application which is having more than 16 character should not be there while connecting to kies
    3)switch off the mobile, remove battery & sim, reinsert both but do not switch on
    4)connect to pc
    5)swich on the mobile

    then it is asking me which mode to connect

    6) i am selecting whichever i want like, kies, usb or media player etc

    in this way i am managed to work with my galaxy s & i am very very happy also.
    yes it is very elobarate process, but no choice available for me

    for samsung application, i can connect directly form mobile & i can download the application which i want

    all of us have a goodnews, that we will get the firmwere application froyo 2.2 on 23rd september. hopefully all our problem will get solved.

    finally, i am sorry my english is very poor.

  673. cge September 15, 2010 at 3:30 am -

    Samsung Wave
    HP Pavillon dv9000
    XP
    Kies v 1.5.1.10074_2
    Norway
    After several months, different suggstions to solitions from a number of forums, still no connection. Kies is updated but will not recognize Wave. It? too bad this nice mobile is coupled w such bad software…Do I have to change again?

  674. cge September 15, 2010 at 3:29 am -

    Samsung Wave
    HP Pavillon dv9000
    XP
    Kies v 1.5.1.10074_2
    Norway
    After several months, different suggstions to solitions from a number of forums, still no connection. Kies is updated but will not recognize Wave. It? too bad this nice mobile is coupled w such bad software…Do I have to change again?

  675. Gudwxrman September 14, 2010 at 8:35 pm -

    Followed #37 advice and loaded Driver Recovery. It took about 1/2 hr. but seems to work. Must set phone USB to Samsung Kies and to main menu before connecting.
    Samsung Galaxy S Captivate
    Windows Vista
    USA
    Still no access to aps store, but can sync music, videos, calender, contacts.

    Access to Kies SW blocked in USA probably due to tethering ability, which is sold in USA as extra capability.

  676. Steve W September 14, 2010 at 1:27 pm -

    Samsung Galaxy SPhone: Samsung Galaxy S (Vodafone UK)
    Phone OS: Android 2.1
    Computer OS: Windows XP SP3
    Region: UK & Europe

    After spending a week going to over 30 sites offering solutions to my connection problem to my PC and nothing worked, I found the solution which did not require any changes to my phone or SD card.

    1) Disconnect your cable and phone from your PC.
    2) Open Samsung Kies.
    3) Click on the Kies logo on the top left hand part of the screen and click on “driver recovery”.
    4) Run the recovery operation – this takes about 20-25 mins so don’t be too worried about how long it takes.
    5)After it has completed simply plug in the Samsung USB cable back in the phone and connect to your PC. it worked immediately with full sync to SD and phone memory.
    Hope this helps

  677. ToVo September 14, 2010 at 12:50 pm -

    Phone: Samsung Galaxy S Captivate i897 (At&t)
    Phone OS: Android 2.1 (rooted)
    Computer OS: Windows 7 Ultimate 64 bit
    Region: USA
    I have no problem with connecting my phone to my computer via USB. I am able to mount/dismount the SD memory, etc. However, when I try to connect it to Kies, it detects nothing (as if I’ve never connect it). I first start up Kies application on computer, then I connect my phone via USB (and select Samsung Kies). No affect. Kies application acts as if I’ve never connected the phone. Please help!

  678. Trev W September 14, 2010 at 7:29 am -

    Phone: Samsung Galaxy GT-I9000
    Computer: HP Pavillion Pentr 4 300ghz 1 gig ram
    Android OS: 2.1-update 1
    Pc OS: XP media 2002 (service pack 3)

    I have installed the kies software, but when trying to run I get mainstage error message, have tried your fix with no luck, I checked the dir after it had succeeded and they are there. Any more news on the problem

  679. APO September 13, 2010 at 1:11 pm -

    unfortunately, even though it recognises the phone now, once you check the samsung apps, it says “this mobile phone is not supported by samsung apps” !!!!

  680. APO September 13, 2010 at 12:55 pm -

    I pulled out my SD micro and tried connecting it again. It worked!

    I also had a bunch of files greater than 16 char in title length.

    inshallah this helps.

    peace

  681. vinayak naik September 10, 2010 at 4:26 am -

    hi suvin
    without kies, did your pc recognsied your phone as mass storage device like pen drive?
    if no,
    first solve that problem
    if yes
    delete the files which are having more than 16 character in your phone & then try

  682. Suvin September 10, 2010 at 1:53 am -

    hi
    same as #1 comment

  683. vinayak naik September 9, 2010 at 11:43 pm -

    hi every one

    i am able to connect my galaxy s with kies

    here is the solution
    1)go to setting>about phone>usb setting> select mass storage device
    2)switch off your pc completely ( unplug the power cable also & leave it for 10 min)
    3)plug the power cable & switch on your pc
    4)open kies
    5)connect your galaxy s
    thats it, it works
    if not,
    6)donot unplug your galaxy s – switch off the phone & leave it for 1-2 min & restart your phone

    see the wonder

  684. Sam September 9, 2010 at 11:40 pm -

    I am running a virtual Windows xp in Linux Mint and have been trying to connect a Wave.I kept getting the infinite loop problem.I found the answer yesterday.The problem is that the phone mounts on the Linux screen and then won’t install on xp.Simply connect under Linux and an icon will appear on screen.Unmount this icon and then open xp and Virtualbox and you should connect.

  685. valerie September 9, 2010 at 3:31 am -

    I have a Samsung Galaxy S connected to a PC running Windows 7 and Version 1.5.1_10083 of Kies. I have tried everything that I have read on any blog or forum that I could find (including this post), but cannot get Kies to recognise the phone. Is there any light at the end of the tunnel or should I get a different phone. I love the phone, but really need to connect to Outlook. I find it incredulous that it can’t do something so basic.

  686. David Sutherland September 8, 2010 at 7:12 am -

    .msi file fix let me connect the Samsung Captivate.
    However I must not have any info on the external 8 MB SD card as it sees 0 MB.
    What do I need to do to see the info on my phone?
    Thanks

    Dave

  687. Raja September 8, 2010 at 7:04 am -

    Phone: Samsung Galaxy 3 I5801 in India (Apollo 5800 in US)
    Computer: Dell Latitude 2.0 GHz, 4GB
    Android OS: Eclair
    Pc OS: XP (service pack 2)
    I too having the same problem.
    Installed Kies from official Samsung site followed all instructions including updating drivers etc…Made sure phone is set to Samsung Kies in the “About phone” section and Plugged Phone in using usb cable that came with it and all it does is say “trying to connect please wait” this goes on for ages with no connection….I’ve uninstalled and installed Kies about 2 or 3x’s to see if that changes anything but nothing.

  688. Nishant September 7, 2010 at 7:39 pm -

    is there any other solution?
    Its very poor for company like samsung that it cant fix this kind of prob .

  689. Nishant September 7, 2010 at 7:37 pm -

    Still having ” Mainstage has encountered a problem and needs to close” . I ve gone through whole procedure but no change in software ?????????

  690. pratik patel September 6, 2010 at 7:22 am -

    Phone: Samsung wave gt8500
    MobileOS: bada
    Computer: hcl
    ComputerOS: Windows XP version2002 sp-2
    Location: India
    i install my kies but when i launch that software it shows main stage encounter a problem need to close down and when i connect through cable to kies it shows mtp device fails to install please help me. thanx

  691. SteveP September 6, 2010 at 1:26 am -

    Galaxy S
    Loaded Kies software but get an error ‘Input String error”
    Anyone know how to fix this?

    Cheers

  692. Puneet Chaddha September 5, 2010 at 8:10 am -

    I got it, the galaxy phone is not getting recognized by kies since the samsung server data is not upgraded to support Galaxy, we need to wait until Kies gets updated to support Galaxy

  693. karthik September 5, 2010 at 7:13 am -

    my mobile:galaxy apollo i5801(android 2.1).
    my pc: runs on windows xp.has dot net 3.5.
    problem: device not recognised by kies. but firmware upgrade shows the name of the device in the list.pl help me

  694. Shena September 5, 2010 at 5:57 am -

    Phone:Samsung Vibrant
    Computer: HP Pavillion dv-1280
    Computer OS: Windows Vista 32-bit
    Phone OS: Android 2.1
    I had the same issue as Mike (#15) It tells me when I connect my phone to Kies it tells me it cannot connect with the device and try to connect via Kies PC studio. I have been trying to find what that means but haven’t found anything. I’ve been through the settings..the whole nine. PLEASE HELP!

  695. Ty September 3, 2010 at 9:38 pm -

    Crap, same problem as #16 I meant.

  696. Ty September 3, 2010 at 9:37 pm -

    I’m having the same problem as #15

  697. Nicole September 3, 2010 at 4:57 pm -

    Phone: Samsung Captivate
    Computer: HP Pavillion dv2000
    Computer OS: Windows Vista 32bit
    Phone OS: Android 2.1

    When I get to step 4 of installing Kies, it tells me there is no connection to the server. Went through these steps and when I type in ” regsvr32 msxml3.dll” it says:

    “The module ‘msxml3.dll’ was loaded but the call to DllRegisterServer failed with error code 0×80070005.”

    It says the same thing for msxml6.dll. I just want to connect my phone to my computer.

  698. mike edwards September 3, 2010 at 12:34 am -

    i too grow weary trying to make sense of samsung kies, after hours and hours and heaps of cash on samsungs helpline still cant get my samsung galaxy s gt1900 to receive applications at all. found a neat fix for those with problems getting kies to recognise the phone. turn mobile off. launch kies and plug in usb. when kies is up and running turn phone on, worked for me. but as i said the software just will not let me download apps, have managed to back up photo’s but wow what a faff.

  699. Puneet Chaddha September 2, 2010 at 11:37 am -

    Type of Phone: Samsung Galaxy S GT-I9000
    Type of computer: Compaq 6720S
    What Android OS you are running: 2.1-update1
    What OS is on your computer: Windows XP
    When i am connecting my phone to Samsung Kies, it is showing the device as connected but when i open Samsung application, a message pops up saying this phone is not supported by Samsung Apps

  700. GD September 2, 2010 at 2:25 am -

    Details:
    Phone: Samsung Galaxy 3 (GT-I5801)
    PC: Intel PC, USB 2.0 port; using bundled cable
    Phone OS: Android 2.1
    Comp OS: WinXP SP2
    Kies version: tried with 1.5.1.10072_21 and 1.5.1.10074_2

    Kies attempts to connect with phone but gives “This device is not supported by Kies”. Mass storage mode works fine. With ‘USB Debugging’ on, Kies complains that it should be Off.

  701. adrian cattell September 1, 2010 at 12:46 pm -

    this is copied and pasted from an article i found in search of connection to the kies with samsung galaxy, simple really and it worked straight away for me using windows 7.

    If you are on android 1.5 (cupcake) version:
    – Go to… Main Menu >> Settings >> About Phone >> Additional Settings >> (here, make sure “Mass storage only” is unchecked. Make it unchecked if it is not.)

    If you are on android 2.1 (eclair) version:
    – Go to… Main Menu >> Settings >> Applications >> Development >> (here, make sure “USB debugging” is checked. Make it checked if it is not.)

  702. P.Schmitz September 1, 2010 at 9:58 am -

    Sorry again, I have a queue of about 30 separate, all unrelated connection problems with Samsung Phones and Kies spanning 4 desktop/laptop platforms and 2 mobile platforms. I’m the only support help at the moment with CareAce.net and I promise I will get to everyone’s questions/inquiries as fast as humanly possible, thanks again for your patience.

  703. P.Schmitz September 1, 2010 at 9:51 am -

    To all users who posted comments above,

    We are currently working with Samsung to find a list of universal solutions and/or email/phone number so you can all have these problems resolved. I will keep you updated as I find out new information. Sorry for the delay in this response.

  704. voongoto September 1, 2010 at 7:36 am -

    flawless!!!
    works on winXP via parallels on OSX 10.6.4.

    thank you very much!

  705. Kurt September 1, 2010 at 7:01 am -

    * Type of Phone – Galaxy S
    * Type of computer- Dell latitude laptop
    * What Android OS you are running – 2.1
    * What OS is on your computer – Windows XP SP2
    * Describe exactly how you try and connect

    The usb connection for Kies, Media Player, and Mass Storage does not work. There are no error messages, the phone indicates connected via USB. On the computer there is no recognition of the connection. Kies simply keeps looking for the device, no drive listed in explorer, and WMP does not recognize any device.

  706. Eric August 29, 2010 at 11:13 pm -

    hi did some digging and it sounds like the problem differs from OS to OS this is Samsung’s forum on their UK site hope this helps a little

    http://forumuk.samsungmobile.com/PostsList.aspx?ThreadID=214345

    look around seems to be a pretty good community of people on there, good info.

  707. Eric August 29, 2010 at 10:43 pm -

    Samsung Galaxy S Captivate At&t
    Android 2.1
    Windows 7 Ultimate 64 bit
    USA
    Did the option to reinstall drivers from the Samsung kies interface and had the same problem as everyone else. It just says “connecting to device” and hangs there forever. Followed the rest of your guide perfectly installing the 64 bit msi file and registered the dlls, no errors smooth as can be, and now I’m back to nothing happening when I connect it. I actually called Samsung before I found this guide to ask them what was up and they told me, swear on my life, that “Kies is not available in the USA yet.” Thanks for treating me like a child, or an 80 year old, I don’t know which they were hoping for. I would’ve taken “we’re working on fixing it,” even if that was a lie it’d be better than insulting me. Anyway enough whining I’m sure they’re going to fix it eventually going to try some more tinkering.

  708. Reetika August 29, 2010 at 8:28 am -

    Phone: Samsung Galaxy S
    MobileOS: Android 2.1
    Computer: HP Mini 5100
    ComputerOS: Windows XP
    Location: India

    Samsung Kies does not work with my phone, it just says ‘Please wait, connecting device’ to infinity. I’ve tried in every mode, Kies/mass storage, nothing works. In mass storage, nothing turns up in Windows Explorer, and it says ‘connection terminated, cannot run in this mode’ in Kies.

    When I downloaded Kies and connected the phone for the first time, it worked like a breeze, but it refuses to recognize it now. Would really appreciate any help. I tried the method suggested above, and the dlls installed fine. But no change in Kies. Please help, very disillusioned new user.

  709. Mauro August 28, 2010 at 12:43 pm -

    Phone: Omnia I900
    MobileOS: Windows Mobile 6.1
    Computer: Dell Vostro 1510
    ComputerOS: Windows Vista HomePremium SP2

    I’m not able to connect my Omnia to Samsung Kies software. It says “connecting device” but nothing happens!
    My Omnia works perfectly with ActiveSynce (called Mobile Center in Vista) and with Outlook.
    Please, if you have any solution, help me!
    ps: I’ve done the procedure written above, but at step 4 I see I alredy have msxml6.dll shown in the list.
    Thankz

  710. Marc August 27, 2010 at 4:31 pm -

    It’s such a shame that a great mobile phone manufacturer like Samsung is somehow unable to connect a mobile phone to a pc. The same problem occured with my F480, after some time you just give up. With my Galaxy S I now discovered that if I connect the phone as a mediaplayer at least I can copy music and movies onto it, it’s a step forward, but I wonder what I’m gonna do when I need to transfer my contacts/messages when I buy my next Samsung…

  711. jen August 27, 2010 at 12:38 pm -

    Phone: Samsung galaxy S i9000
    Computer:Acer 4736
    Android OS: 2.1update 1
    PC OS:windows 7

    When I try to connect phone using Kies my phone shows the MTP Application and saying initializin, but after few seconds the screens goes to home screen then again shows the MTP application, back and forth all the time,the screen interchanges from home screen to MTP application of kies.

  712. David August 27, 2010 at 8:33 am -

    Phone: Samsung Galaxy Apollo I5801
    Computer: Dell Dimension 2.4mhz, 1256 mb
    Android OS: 2.1-update 1
    Pc OS: XP (service pack 3)

    Installed Kies from official Samsung UK site followed all instructions including updating drivers etc…Made sure phone is set to Samsung Kies in the “About phone” section and Plugged Phone in using usb cable that came with it and all it does is say “trying to connect please wait” this goes on for ages with no connection….I’ve uninstalled and installed Kies about 2 or 3x’s to see if that changes anything but nothing! I need to connect as I’ve heard that there is a firmware update or fix for the GPS problems which I also NEED as that doesn’t work either! Any help would be great thanx.

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